Answer of your leaving message
Purchase Country: TURKEY
Duration in-use of camera: New
Mobile device OS version ( find in app setting ) : Latest
App version ( find in app setting ) : latest
Problem Type: Is there any desktop app for windows ?
Occurrence Frequency: N/A
Problem Description: I dont have a problem, i just need a support software that works on windows PC.

by Kutay Ozkeskin

Purchase Country: USA
Duration in-use of camera: Unknown; since Indigogo funding
Mobile device OS version ( find in app setting ) : Android 8.0.0
App version ( find in app setting ) : v1.10.7
Problem Type: Cannot bring up live view. Loads to 80% and get Device disconnected for unknown reason: Error 15
Occurrence Frequency:
Problem Description:

by John Duvall

Purchase Country: USA
Duration in-use of camera: 1 year-ish
Mobile device OS version ( find in app setting ) : 8.0.0
App version ( find in app setting ) : 1.10.7
Problem Type: Firmware Update
Occurrence Frequency: 60Hz
Problem Description:

I haven't used this camera in a year or so, so the current version is 3.7.11. When I try to update the firmware (on 12/9) it gets to 99% and then I get an "unexpected firmware version" error and it quits. I does it every time. How do I fix the issue. I'm using a Moto Z2 Force if the phone model matters.

Not sure if it is related but I get SD corrupted sometimes too. And just now (12/10) when I try to do the firmware update it says "The camera already upgraded to the latest firmware" even though it is still on 3.7.11.

Not sure if there is an easy fix to this. Do I need to replace the SD card? I got this camera from the Kickstarter so not sure if it being an original model will be an issue either. Any help is appreciated, thanks.


by Neil

Purchase Country:
Duration in-use of camera:
Mobile device OS version ( find in app setting ) :I Phone 8 Plus iOS 12.1.1
App version ( find in app setting ) :
Problem Type:i have 3 i cam HD set up in Portugal to view property from the uk now since returning keep getting Error 15 the connection gets to 80% then goes no further
Occurrence Frequency:started 9th Dec 2018
Problem Description: as above will send video to email below titled with my name

by Damien Ormerod

Purchase Country:France
Duration in-use of camera:1 jour
Mobile device OS version ( find in app setting ) :IOS
App version ( find in app setting ) :12.1.1
Problem Type:Erreur: l'appareil n'est pas encore en ligne
Occurrence Frequency:A chaque connection
Problem Description: J'ai reussi une fois à me connecter et à faire fonctionner ma camera et ensuite impossible de me connecter j'ai à qhaque fois ce message d'erreur:"l'appareil n'est pas encore en ligne". J'ai essayé de reinstaller ma caméra, j'ai fait un reset avec les bouton situés en dessous de la camera j'ai désinstallée et reinstallé mon application mais rien n'y fait.
Pouvez vous m'indiquer la marche à suivre?
Joël Wiame.

by Wiame

HI. I’m trying to convert my two annual Platinum plans from automatic renewal to allow me to make a selection for next year when the plans expire. Can you help me with that? The camera IDs are iCRa0bb8i and iCRa0eo2t. Thank you. Derek Sheeler

by Derek Sheeler

Ik ben m'n Atom 2 aan het testen maar hij doet er tussen de 20 en 30 seconden over voordat ik een alarmpje krijg op m'n telefoon.
Ik ken iemand die krijgt in 2 seconden een melding waar kan dit aan liggen?
Ik vind 20 30 seconden te lang duren.
Ik hoop op een reactie.
Gr Marjan

2018-11-20 14:24:47****************************************
Hallo nou ik heb het allemaal geprobeerd maar hij word echt niet sneller.
Baal er wel beetje van want ik heb 200 euro ervoor betaald en krijg pas na zo'n 30 seconden een melding nou dan is het vogeltje zowat gevlogen.

by Marjan Melis

(1) I cannot get the APP to work without giving it permission to access contacts and phone which I will not do for I see no legitimate reason why the camera needs to access this data. I would say the same for location. Please tell me how to proceed without giving these permissions, or explain why they are necessary and what happens to the date. Thank you.
(2) Can I control the device from a Windows computer as well as a phone?

by V F Moore

Hi I purchased your cameras on the kickstarter campaigns and we are just getting our building done and saw on the app that at one point you offered the light socket base for the this possible to still get? we are having issues with installation due to local electrical code and having this option would make our life much much easier!!

Thank you


by Haithem Toulan

I unplugged and moved to a different country to use the unit. When i plug in it will not rotate, the light stays blue and will not blink, when i push reset nothing happens...just solid blue light. Help.

by Moore

My phone's QR code scanner will not pick up the QR code on either camera. I have two iSensor HD Patio, one black and one white.
I have ensured that the Wi-Fi is on 2.4G, and tried to use different angles to get the QR code read by the phone. I have tried this on two different phones: Samsung Galaxy Note 9 and also the Note 3. Can you please help.

This is the first time I am using the cameras. I bought two of the Isensor patios and one robot camera....all are new!
I would like to ensure I get satisfaction for the money spent. Thanks.

by A. Damji

the tilt function seems to be broken, gives gear chatter noise when resetting, but does not tilt. Is there a repair service?

2018-11-14 13:32:55****************************************
OK, when resetting or trying to pan down or up the camera responds with a chattering noise, but does not move up or down. Pan sideways works fine.

2018-11-17 03:32:12****************************************
nicely made, does not want to come apart. Any instructions to get the case apart without destroying it?

by John Vrugtman

I installed my camera fine and everything was working perfectly. but today after updating the software of the camera the status light of the camera in the app indicates that the camera is offline but I can go to the setting and also I can view via RSTP
I reset the camera 2 times but problem not solve

2018-11-20 09:57:00****************************************
After update the software problem was solved

by Ali Jalali

My cam is offline even after I plugged it in. I tried to reset it does not move at all. Please advise.


2018-11-12 14:35:24****************************************
My cam is an iCam hd

2018-11-14 08:38:39****************************************
I failed to copy the downloaded file to the root directory of sd card using Apple computer because Mac cannot read the micro sd card

by Catherine Lee

Hi, can you tell me how many users does this camera supports?
How many view account users ?
How many admin account users?
Thank you,

by Janek

I installed my camera fine and everything was working perfectly. I had to unplug the camera and now it won’t hook in to the internet again. Tried reinstalling and also reconnecting to the internet but the blue light just stays on and nothing happens ie. I can’t get the blue light to start blinking to do a reinstall or revert to factory settings. Hence it Won’t scan the QR code either.

2018-11-08 09:23:57****************************************
Hi. Thank you for your reply. My guess is the camera is defective as I have tried everything to no avail. Could you please tell me where to send it back. Do I send to the place I bought it or to you. If so what is the address please.

by Alison Parslow

Hi! I am getting an HTTP code -1001using the app on my icam pro deluxe. And the camera isn't working anymore. What should I do?


I have purchased the Amaryllo atom Ar2 on Feb 2017, and it was working fine until 2 days ago. The Ar2 stopped working suddenly. It seems that no power is connecting to the camera. I tried to change the location of the power source (light socket) but no luck. I know there is no problem with the room electricity because the light bulbs are working but when I put the atom AR2 in the light socket, nothing happens. No lights come from the camera, no movement, nothing it is dead. I left there for over 15 min hoping that it might work and I tried the reset button without success. I also tried to remove and reattach the wire from the Power (Micro USB Port) at the back of the camera, but it did not work.

Kindly Advice


2018-10-29 15:29:46****************************************
Thank you for the prompt reply. The AR2 did work when I removed the USB cable and used mobile phone USB cable. So the issue is caused by the power set inside the casing as you expected. Kindly advice how to solve it?

Best Regards,


2018-10-29 15:31:26****************************************
Thank you for the prompt reply. The AR2 did work when I removed the USB cable and used mobile phone USB cable. So the issue is caused by the power set inside the casing as you expected. Kindly advice how to solve it?

Best Regards,


by Ammar

Dear Sirs.
My camera's view become poor - horizontal lines appear. In the dark there are only lines. I've made a screenshot, but can not attached here. Would you please help me?

by Egidijus

want to buy the mounting base only because two of mine are broken
also can i view it via computer instead of phone because i can't find the password of the camera

by Wong Yat pang Devin

For some reason, I am not able to turn on/off privacy mode and therefore, I am unable to view the live feed. This has happened recently and I have tried resetting the camera, but that does not seem to work. The app on the phone used to have a red circle with a line through it when the camera was in privacy mode, but this is no longer the case and is greyed out, regardless of the setting. When I press the privacy button, the app "seems" like it's turning it on or off, but I cannot tell. Either way, I am unable to turn o the live view.

Please advise.

Thank you!

2018-10-25 11:17:42****************************************
Hello, Here are your answers.
1. iPhone with latest iOS
2. App version 4.3.10
3. I took a few screenshots and sent them to the email above with the ID 2507 in the subject line. The screenshot shows the error when I try to view the camera "Error Device is in privacy mode". As I mentioned in the first email, it does not show it's in privacy mode and I tried switching it back and forth, but that resulted in the same error message.

Thank you

by Scot Busby

I have two ISensor HD both were working fine, but this device has not dowloaded the videos. It makes the sudirectory with the date on the name of the folder but inside the folder there is no information.
I waited several days to see if there was a delay downloading but files do not download to google drive. I have enough space in the google drive, also it seems there is no problem with the internet connection (I´m able to see the camara live with no problem). I also have stoped recording and started recording, but nothing happens. Is there any way to downlod the videos form the 4GB memory of the camera I need to download a video from Oct 20. Please help.

2018-10-24 08:55:25****************************************
Tere is no history on the timeline...
What should I do?

by Luis Antonio Beléndez

Indication on 2nd device states -"Error device has been reset or reinstalled", instruction you sent earlier do not match my iPhone Amaryllo App displays. How do I add a 2nd device (iPhone) using the AR3 camera. Please do not send video links to instruction that not related to my device.

1) Ok this works, 1.1 On the installed phone ( 1st : old phone ), go to Amaryllo app -> Setting -> Admin QR code, standby
2 Does not work) video link, 1.2 Let the new mobile devices ( 2nd, 3rd ..... etc ), download the Amaryllo app -> Amaryllo app -> 1st page right bottom (shown below)
-> Retrieve access from installed device -> into the camera preview like screen, standby

The 2nd iPhone does not have the button to access "obtain usage of camera from another phone". Please send instruction that are not ambiguous and are related only to my AR3 device and App.

by Ben Rhoads

Trying to get more than 1 iphone to share control

by Ben Rhoads

iOS - Setting->MISCELLANEOUS/Admi QR code does not exist in my app. Trying to get more than 1 iphone to share control

by Ben Rhoads

Can more than one iPhone view or control the camera

by Ben Rhoads

What version of SMB are supported by iCam HD? 1.0? 2.0? 3.0?


2018-10-22 05:19:03****************************************
My nas supports all of them but the issue is on the device(the cam/app) that wants to read/write on them. I want to disable smb 1.0 so if icam doesn't support 2.0 or even better 3.0 i am forced to keep 1.0 active(with all the security consequences that stems from that). Can you kindly verify with your tech staff?

by Matteo Saitta

Dear Sir or Madam
I disconnected the camera last week because I wanted to install it inside another location and it has been off line for about 2 days. When I tried to install the camera in the new location only the blu light comes on, there is no flashing and after about 20-30 seconds the camera goes back into sleeping mode. I can please solve this issue? Thank you.

2018-10-17 08:18:08****************************************
I did try to push with a little pin for about 5 seconds the reset hole under the camera but to no avail.

2018-10-17 10:02:51****************************************
If a buy a replacement camera can I have a discount?

by Andrea Vitale

Won't work or reset

by Ryan

I purchased 4 icam pro fhd cameras through the indiegogo support program. This particular cam with amid mentioned above is not initializing. It shows the blue light for power. But the light does not blink nor does the camera rotate as intended during the first 50 seconds or so... nor after that. Same problem with another cam as well. Can u advise what can be done to leave this issue and ensure they work as usual. Also are there any service options in Mumbai, India. I need to get all 4 serviced. Please confirm of resolution for these issues.

by Sunil Tipre

hi , question ?
1) Alert notification---what is the "set time " minute for ?
2)When I enable the status to " recording ", upload mode to "continuous and upload storage to " Google drive "
Does it mean the camera is recording it all the time and upload them to the Google drive ?
How long will they stay at the Google drive cloud ?
How can I view them ?
3)what is NAS ( SMB /CIFS ) in the setting ?
4)what is the warranty ?
5) please send me the web link to explain the setting definition

by Peter

iSensor unit will not reset or connect to wifi. When I push reset, blue light stays on and unit does nothing. I have tried unplugging and plugging in while holding reset and once plugged in releasing reset and nothing happens. I have read about reformatting the SD card, but do not know where that is in this unit. I have an additional unit that lost connection to wifi but I just unplugged and plugged back in and it worked.
Paul Travitz

by Paul Travitz

My device was working fine until suddenly motion is not alerting when someone is coming audio alert is the only working what should i do

by Andrew Ihab

iCRa0bx6b Can't get this working on our phone again. We tried QR and direct and nothing happening. We reset the button, unplugged the device, took the memory card in and out. The blue light is on. The camera is not searching
Please advise and thank you! The device is the icam Pro

by bruce lashley

I have purchased Amaryllo AI cloud. But none of my alerts detect humans or vehicles.

You help with this matter is appreciated.

by Travis Kittlitz

Cancel cloud service for this device.

Thank you

by Michael Rives

internal storage error - invalid filesystem

what can i do?!

2018-10-01 11:33:16****************************************

I tried Thema internal formatting about five times. No change.
What else can i do?

by wilfried weinzerl

I dont want to receive alertes chen i am at home, how I can do?

2018-10-01 10:45:40****************************************
if i unplug the camera, and I plug it again, is it ok?



by 詹嘉文

The camera has completely stop working. How do I get a RMA number. I want to send the camera in for repair or replacement. The S/N:5171A061651400006

2018-09-26 14:48:26****************************************
Yes I want to have the camera repaired. I will pay for the repair.
Anthony Tucker

by Anthony Tucker

Android app either won't connect or immediately disconnects. Tested at work and at home on same network. iPad right next to Android phone. iPad does everything with no issue. Android phone will usually not connect at all and when it does, immediately disconnects. Have tested several times over the last few days and results are completely consistent. Samsung S9 on current Adroid 8.0.0. As best I can tell, Amaryllo firmware and application are current version on both iOS and Android.

by John Duvall

Where can I buy the AR2 (with light bulb), AR3S in Hong Kong?

by Paul Lee

During a firmware upgrade the unit has frozen with a solid blue light. Rest does not work. The manual firmware rebuild does not work.

by Ravi

When I plug in the devices, the camera goes through the setup, but the blue light does not come on. When I scan the AMID code, it says it is not valid. Please advise.
Thank you,
Bill Rowan

2018-09-17 11:24:19****************************************
There is no blue light at all, neither blinking nor solid.

2018-09-17 12:45:15****************************************
got it. It works now.

by Bill Rowan

My camera suddenly stopped working, I only noticed this morning.
On further investigation:
1 Swapped the power lead, still not working.
2 Swapped the Plug-in Power adapter with a Kindle version and it then worked.

So the good news is the camera and power lead are ok.
But the Plugin power adapter appears to be faulty, how do I go about requesting a replacement please ?


2018-09-17 07:54:13****************************************
Thanks for replying and just for clarity:

1 You do not offer free replacement ?
2 If I was to ask to buy one from you, you are saying you do not even offer that option because of cost ?
3 The actual adapter spec is:

240v (UK input). = 5volt/2amp output ?


2018-09-17 09:05:27****************************************
Sorry I don't understand, I purchased the camera from you ??

Ok so what you are telling me is that its not covered, I thought under EU law if something went faulty it was covered for 6 years are you telling me, this is nit true ?


2018-09-17 09:12:06****************************************
Well mine are over 13 mths old.

So seems pointless, ok thanks.

And finally the EU warranty aspect ?

by Keith Jones

where do I find the 8 character password for my camera when I want to browse the camera via web?

by Morten Schjelle


I've reset our unit a number of times but it wont transmit a signal and keeps giving an "error device is offline". The green and blue lights are both light constant. It's moving and tracking as it should btu i cant connect to it. Please help.

Best Wishes

2018-09-14 10:19:35****************************************
I'm afraid I've already carried out these tasks correctly (as per your your tube video). The app connects for a day or so and then no longer works. Please advise.

Best Wishes

2018-09-17 07:35:15****************************************

1) No change
2) 45mbs
3) No change

Please advise the nest steps.

2018-09-17 07:42:00****************************************
Ok, I'll make the arrangements and tun a test.

2018-09-26 07:47:55****************************************

I've tried using the camera on another network and I've encountered the same issue. I've moved a camera from a different network here and it works fine.
I hope you can help.

Best Wishes

by Andrew Hopkins

la mia camera ha smesso di funzionare all'improvviso. Risulta offline con la lucina blu fissa accesa e non riesco più a resettarla. Se stacco la presa di corrente non fa nessuna calibrazione ma si riaccende la luce blu fissa risultando sempre offline. Se provo a resettarla premendo il tastino reset non sento nessun bip e la camera rimane con la luce blu fissa accesa. Come se non avessi fatto nulla. Come posso riattivarla? Grazie per l'aiuto. Marianna

2018-09-13 20:12:26****************************************
my ID Camera iCMa0fs1p stopped working suddenly. It turns out offline with the blue light on and I can not reset it. If I remove the power socket it does not make any calibration but the solid blue light turns on again and it is always offline. If I try to reset it by pressing the reset button, I do not hear a beep and the ID Camera stays with the blue light on again, as I did nothing!! How can I reactivate/reinstallate it? Thanks for your help. Marianna

2018-09-14 09:38:28****************************************
Sorry but I did not have any SD card inside and I did not use it before

by Marianna

we just switch to the fiber and I can't connect anymore my Isensor patio?!
When I switch on the camera does the calibration but the blue led remains on.
Then, despite the QR Code on my mobile, the camera doesn't recognize it?!

by fourmond

It sure would have been nice to know there was a SD card "file system error." An event happened, and NOW, I AM LEFT WITHOUT THE RECORDINGS. Useless technology if the time you need it, it wasnt working, and hadnt been working/recording for over a month. (That's like buying a police radar detector and not plugging it in!) I'll digress my frustrations/anger if your company simply adds an alert for this error so WHEN this happens it is at least brought to the users attention via phone notification WITHOUT having to open the app. It only makes sense, RIGHT!?

2018-09-12 15:34:32****************************************
Thank you for the information. And thank you for understanding that everyone does not constantly open the app to see that exclamation mark within the app settings. Whereas the push notifications (alerts/motion/on-off) allow the user to be notified without the app having to be opened first.

Having the camera stop "working" without the users knowledge is critical for a surveillance class security camera.
Your competitors have this alert. You do not! Make it happen. At this time, I cannot suggest or refer anyone to your products knowing about this issue and if actions are not taken I will have to update my review blogs & videos. I am an original Kickstarter backer.

I replaced the SD card as it is probably close to end of life.

by Michael Weston

Previously installed on different wifi, camera no longer able to connect to old wifi so old settings not recognized. Probably old firmware - not connected for one year or more. Reset hardware, but iphone app doesn't reset - so just gives wanting that device is offline. I'd like to use the camera, but following instructions for setup have failed repeatedly. Please help.

2018-09-10 03:23:14****************************************
The step I needed was removing the device, thank you. Working now.

by Mike Valentine


I bought the iCamPRO Deluxe in 2016. The camera still works fine but the E27 adapter is now no longer working.

Do you sell just the E27 adapter? If yes, how much is it? Or can I get it from a reseller in Malaysia?

by Zondin Shamsudin

Where can find the app to install in my android phone?

by Lamberto Tercias

since a couple of days, the image i get during daylight has an orange look. so it looks like it is nightmode.
can i adapt this?

by henk

my camera works fine for last few months and it is not working now,
no green light, solid blue light , had " error device is off line " message on the cell phone,
can not reset by the botton button , please advise me ...
what is your support phone # ? Thanks

2018-09-07 15:36:14****************************************
how do I send it for repair ?
Any fee ?
How long will it take ?

by Peter

I have been charged 99.90US twice on Visa, Aug 23. I will contest the charges and have them reversed within 24 hrs. If there is reason for me not to do that, then please advise. My four units are inoperative and have not been installed for almost a year. They are too complicated to keep in service (my WiFi address update makes them inoperable). Although they are an excellent idea, I have become unhappy and discourage in their use. You do not have the privaledge of renewing an annual subscription withour opportunity for my review. I will fully contest it. 1 867 660-5511 canada Jim

2018-09-05 16:07:17****************************************
For the above A & B charges, I request (demand) reversal of these renewal charges and request that you totally refund the new charges that you made to my Visa that have in your files. I did not and will not authorise the renewal charges. Following this refund, I further disallow and decline your permission to ever use it again. Thereafter, I command that you stop and desist your use of my Visa and to destroy its data retreval.
I did NOT USE the services during the first term of the one-year initial charges. (that year's payment is not contested). However, you are not authorised to renew this annual fee because of the following impass: My devices were always, and to this day, off-line because of failed sync to WiFi password change. The four devices are far too dificult to remove, disassemble, reinstall, and place back in service. I own four devices and they are all out of service due to your design difficulty and my inability to understand/keep them in service.
Thank-you for your understanding and willingness to honour my request.
Sincerely, James Buerge

by James Buerge

I bought the camera from Dubai 2yrs earlier. I lost the camera adapter. Currently, I’m in China which does’t have a branch or support services for Amaryllo. How can I get an adapter suitable for the camera?
Thanks and regards,

by Asiri

Hello, there is problem with SD card reader (un supported file system)
I tried to format SD card but no change, I tried also to change the SD card with new one but still no change ,,, could you please solve to me this problem .
Best regards

by Fahad

The camera will only take snapshots when next to camera. At any distance camera not taking snapshots but will take video. This is a replacement. The previous camera would take snapshots at distances well over 20 feet. How do I increase sensitivity of camera.

by Gregg Davis

Hi, per your terms and conditions. I am contacting you for cancellation of my autorenewing monthly contract. Please cancel my silver plan subscription to amaryllo cloud, I only want to use the free basic plan. Thanks Richard Woods

by Richard Woods

You say that iCam HD can not support 64 GB MicroSD card.
Does it support any MicroSD card?

by David Eldon

I am no longer receivingnotoficatiobs of movement nor are they being displayed on my timeline. Previously I could see markers on my timeline which you could go back to where movement had been detected

by Adam

I have 3 cameras (iCamPRO FHD - iCRa0ab2s; iSensorHD - iSSa0aa4c; iCAMHD D1 - iCMa0ix5e) on my old phone's Amaryllo App. I got a new phone and need to transfer the cameras to my new phone. I cannot find the QR codes for the cameras. How can I transfer the cameras?

2018-08-30 23:20:36****************************************
Those were great instructions. The process went smoothly without any issues. Thank you.


I just bought Atom AR2 , I cant install the camera , 1st only I can see blue light , 2nd I can’t find the device in my phone , I tried to use par code also not giving a sound .

by Yousef

My camera in live mode the pictures have bright flashes of color going through them. this is not recorded in the videos.Can this be fixed?

by Mark Teigen

I have Basic Plan (free) and used to have facility of uploading recordings to my Google Drive.but have lost that facility. How can I get that back? thanks

2018-08-28 09:09:31****************************************
Thx for reply.
I have found in meantime that there were two problems:
1. for some odd reason the SC microsimcard was not working (which i replaced)
2. the setting of the UPLOAD STORAGE should be set at Continuous rather than Event (for Google drive) apparently

i understand reason 1 but not two i must say..say
but it seems to have been solved with that.

can you confirm that UPLOAD storage can not be set to Event only in case you want video uploads to your Google drive.


by wouter

Hello, Can you help us ? We need know if Amaryllo has a support at Brazil, we saw your products and we want know if this products can be used on industrial aplications, for example, to do a monitoration on an area and do a comand to turn off or on the lamps in this area.

by Victor Davi Almeida

Please disable my Cloud Plan membership from now.

by steven

my iBaby HD camera looks faulty, the LED lights up but it can not be connected even after reset. Probably the RAM memory is full. How to delete/clear RAM and reload the current firmware?

2018-08-22 10:19:25****************************************
everything is done according to instructions ..., CAM do not detect the codes in the Card, only blue light is all the time on, according to me there is full a RAM memory to cam,
how to reset the camera memory?

2018-08-22 10:40:47****************************************
it helped me the method,
detect the codes in the SD Card took very long time of about 8 minutes...

by Tomas

I have an iCamPRO FHD and am trying to get it to store its continuous upload to my airport time capsule (the wifi network and NAS this camera is attached to). I have had no luck when following all the advice on this page or the help video, and continuously get stuck at 'unmount'. do you have a step by step process?

by Tom

I've had this camera set up before, but after moving it I can't get it set up again. I have it set up on a 2.4GHz and it beeps once when the QR code is in front of it and the blue light flashes and then it beeps three times and my phone gets a timed out message and I can't go any further than the QR screen. What am I doing wrong?

by Denise Frey

Hi, we were Amaryllo retailers and now our customer has problem with Amaryllo iSensor HD Patio camera. It stopped working suddenly. Cameras doesnt react at all to anything. Warranty is not valid anymore, camera was bought 21 month ago. We have also second Amaryllo iSensor HD Patio camera that has exatly same fault. That seems like some factory defect. Our customer is very mad and demands that it goes to warranty repair although warranty is not valid anymore. What we should do? Can you please answer us to Br, Top Shot Oy, Helsinki, Finland

by Thomas

Cannot receive alert. Alert Notification is on for my iPhone.

2018-08-17 07:37:23****************************************
Alerts arrive good now.


by Catherine

We had a power outage yesterday and I'm no longer getting alerts. If I go into the App, I see someone has entered or left, but I didn't get notification. What do I need to do to get notifications?

2018-08-19 17:22:50****************************************
That is correct - the alert is in the App but nothing on the phone screen. I believe it is working now.

by Rick Johnson

Hello, I just been ofered an iCamPRO FHD (ATOM), but the alerts are not working.
I've turn them on, motion and sound detection on and nothing.
They apear when I click on the notifications item on the App.
The permitions on the phone for notifications are also on.
Thank you.

2018-08-17 09:34:59****************************************
Hello, it's working now.
Thanks you for the attention.

by Jorge Santos

Buenos días , quería saber si puedo conectar más de un teléfono a la cámara para ver las imágenes, gracias

by Jose Alberto

Connect pls to the Device


What is the micro sd card used for?
Is it used as a buffer for uploading videos and should I be concerned about the fact, that it is 96% used?

2018-08-13 06:53:52****************************************
Thank you.

by Wong Ling Tseng

When I use iPhone to see the camera view live, I cannot listen to sound using Airpods, or any Bluetooth headset.

by Kenny Wong

I want to view my camera through a browser, as well as through the Amaryllo app on my phone, så as I understand it, I need a passcode for the browser/viewer. I have followed the "How to create/remove viewer privilege for other phone/tablet or browser?" and I get a QR code, but no passcode?????

2018-08-13 05:12:43****************************************
OK, solved, but your description is confusing!

2018-08-13 05:24:46****************************************
A. In Amaryllo App – under MISCELLANEOUS – Viewers list

2018-08-13 05:43:16****************************************
OK, over and out!

by Wong Ling Tseng

Hi. Please add the black color selection to your shop page if you still have stock of the Atom AR 2 im black colour. I wasnt able to locate any segment for notes to mention that I would like to order the product in black colour.

by Max

the reset button is not working. So for that reason I can't reinstall the device (and for that reason the blue light stays on)

by Aldo Romero

Do you still sell the Atom 2 in black colour?

by Max

My patio device stopped working. I followed the instructions on how to reset. All I see is a blue solid light. No blinking. No beep. No rotation. Please help me with this. Thank you.

2018-08-10 19:41:15****************************************
How much would the repair cost? Thank you.

by Crisphin Casubha

I have a black icam pro tracker and want to put it in a socket bulb. I only need the light bulb socket. Can I get one?

by Shuwei Loo

Please, I need to cancell my subscription, I had the item just 1 month.

by Cecilia Forteza

Can I convert the AR2 to regular Atom with an Atom accessory kit? If so, how much is the kit and where can I purchase it?

2018-08-02 01:18:54****************************************
Yes, can you please quote me the wall hanger?

2018-08-02 01:20:07****************************************
Yes, can you please quote me the wall hanger? I now own 3 of your cameras and I enjoy them very much.

2018-08-02 02:05:41****************************************
Only 1. USA.

by Troy Havard

Please unsubscribe the Silver plan on your cloud services referred to invoice 1532659166 and remove my credit card info. Thank you!

by Harry

I have added my wife as the viewer of the Babi cams. However, on her iPhone, she cannot set her own background image from photo album or having the same background image as the one I have on mine for the cams. Please kindly advise how the backgound image of a viewer can be changed or follow the adminstrator's background image for the respective cam. Thanks.

by Vincent

Dear Ladies and gents,
your camera is messing my network up by applying for a new ip-address every time it is restarted. To make things even worse it seems to change its MAC-address every time, wich is probably the reason my Fritzbox "thinks" it is a new device. Besides using all ip-addresses it makes using the RTSP interface with my Synology Surveillance Station a mere nightmare.
I would be grateful for any hint to overcome this mess. Your help is very much appreciated.
Sven Hansen

2018-08-07 11:43:06****************************************
Ladies, Gents,

I did provide the information requested by return e-mail. Would you be so kind and let me have the status of my request?

Best regards

Sven Hansen

by Sven Hansen

We have been having problems since doing the new update that once we plug in the camera it knocks out all of our internet completely until we unplug it then as soon as we do that the internet automatically kicks right back on and works just fine. We are puzzled as to what is causing this to happen.

2018-08-04 20:53:29****************************************
I am not sure which update it was. I do know that is was the most recent update that has come out. It did the update and completed it but now any time that we try to plug in the camera and use it, the moment that we boot it up and get it connected to our internet it completely crashes our internet.

by Kristi Jones

Good Evening. I have been constantly receiving message ' Device is off line ' and have tried to reinstall however when pressing the reset button i am not getting any beeps after 5 secs.

Can you help ?



2018-08-14 13:53:50****************************************
so as i said in my previous mail, i followed the above and have installed it again without any problems. However once installed the continuous green light ( wifi connection ) is lost.

Thank you

by Roderick Gatt

Plugged in Koova, noticed after 15 mins of plugged in the device is very hot on the back grey part. Is this normal?

2018-07-26 10:39:56****************************************
Thank you

by Jeff

Hello! I have a problem with my Amaryllo babycam. I cant connect my device with QR code, because my camera cant find that. I connected with wps, but only sound is ok on live, the screen is still black and cant watch live video..

by Tomas

I’ve bought an ibabi camera. Everything went well with the installation, but the quality of the picture/video is really pure.
It’s worst than the quality of my first mobile phone used 20 years ago.
I mean the coloring, evrithing on the picture is a kind of purple. My question is, did I do something wrong or it’s a hardware problem? If you can contact me on my email address I can send some example photos.
Please help my what can I do because this equipment right now unusable..

by Kovács István

when I´m trying to reset my iCAm HD push the REST button but never sound the BIP. I´m trying the Firmware process but doesn´t work.
what is the option for this case?
When I power the camera the blue led is stable.

by Roberto Penilla

We don't use Amaryllo Cloud/Google Drive but record data in microSD, and both the camera and our mobile device are in the same LAN. Even in such a case, recorded data will use internet when we watch the data (with using timeline function for example)? Otherwise we can watch it in the LAN instead of internet?

by Tatsuya Namiki

Please, can you tell me why there is an exclamation sign in the setting icon of my app telling me that the tokens are not valid and that I have to reconfigure my Google account for the uploading to my Google Drive??? Even after having done so, this exclamation sign does not disappear! I retried many times but can no longer get rid of that sign.....!
Your advice please,
Marc Peeters

2018-07-22 19:34:42****************************************
Problem suddenly resolved! So no further need to look after me. Thanks, Marc Peeters

by Peeters Marc

anything I can do for pixelation on the live feed?


I've noticed various new features & options appearing in the updated Android app on my phone/tablets but there is no guidance given on how we can make use of these. Do you have a 'newsletter' or online manual which is kept up-to-date with the app as it is developed to explain how we can use new things? e.g. facial recogniton, etc.etc

by Trevor Pearson

QR code scan failed


Dear Team,
the cam lost contact with the app, then I tried to factory re-set but this does not work. Further, when plugging with power the cam's blue LED is constantly on, no motor calibration. Thank you for your help. Thomas

by Thomas Schmidt

Having problems with installation. Blue light will not blink. I have tried reset button, with no results. Camera has been plugged in to the power for over a day.

by farshid

We have purchased new ATOM Camera. There is few things to check and could you give us a update for below issues
1) Camera it is not rotating
2) notification saved location
3) Limitation for face recognize (I slow there is only 10 people)

2018-07-16 08:25:58****************************************
Hi ,
Is there any possibility to access remote server and get the notification because difficulty to access phone every time and check the notification and also I would like know how do I add the more then 10 people for face recognize.

by Jagath Kumarasiri

Hi, I am unable to reset the camera it is continuously showing solid blue even after long pressing the reset button as per the user instructions. The camera does not have SD card support which I can otherwise use to upgrade the firmware manually. Could you please advise other available options? Thanks.

2018-07-16 06:53:34****************************************
Thanks for the quick feedback. Could you please advise how I can organise delivery of the unit back to the factory for investigation and repair?

by Jin Tan

I installed the camera and it was working ok. you could see the video and change configuration without a problem.
Now video shows OK but when tapping the configuration seems Errot.
Cannot change configuration.
What should I do?

by Luis Beléndez

How do I get a passcode so I can watch my camera on my computer and on my iphone?

2018-07-15 19:19:01****************************************
When I go to Amaryllo Live...I put in my camera but don't have a do I get one?


I followed the instructions for setting up a new WiFi but my camera won't read the QR code provided. The blue light on the front is blinking but it does nothing. I have unplugged the unit and reset the unit and still nothing. Do I need to delete it and reinstall it? I hope not, I have 5 cameras I need to do this to.

by Christie


Dear Customer Service

My plastic ceiling mount has become plastic tired so I can not close it anymore. Can I buy a new one?

Best regards Teddy

2018-07-13 12:02:31****************************************
Teddy Pedersen
Vegas alle 5 b
2770 Kastrup

2018-07-13 12:25:06****************************************
Dear costomer service
i can’t use the Icam, before I have the plastic celling, so I am interested,
Best regard, Teddy

by Teddy Pedersen

ik heb een iSensorHD nu was mijn vraag hoe ik een nieuw account kan aan maken de camera werkt en de app maar kan niet live kijken weet mijn pas woord niet meer en ken ook mijn email niet graag een antwoord. Dan nog een vraag over de service voor 12 maand gaat dit ook voor dit toestel 49....€ per jaar 7 dagen

by Montagna Giancarlo

stooped working will not reset

by Dino Chouzouris

I am on Android phone. Are video alerts sent in real time? I can only know about events if I have the amaryllo app OPEN and checking the Notifications tab and see a numbered indicator. If the amaryllo app is not currently running, i do not get any popup notifications from amaryllo. What needs to be done? Or is the alerts only available with a amaryllo cloud service and not the google cloud service.

by ruelle ridad

My ATOM2 has been working since I bought it earlier this year. Suddenly the device goes offline. I can see a blue light inside that pretty much stays lit, although when I wiggle the power cord it goes out and then come back on various times. I cannot get the camera back online. Please advise. Thank you.

2018-07-16 20:37:41****************************************
Auto tracking is normally on. I have never removed the SD card. The camera is mounted high ion the wall and never accessed. I was finally able to borrow a very short black cable with the correct connection and the camera seems to work with the borrowed cable. Would you please send me a replacement white cable in the long length? Thank you.

by Joleen Woods

Hi Team,

Recently I can not receive any motion detection alerts. would you please check it out for me.

2018-07-09 11:34:26****************************************
I have enabled the motion detection for few times, but I did not receive any alerts at all when my kids back to home .
It happened on last couple months

by Steven

I use an iPhone X. The Amaryllo app is the last ap which doesn‘t support the screen size. Any plans for an update?

by Tobias Vock

Hi guys, trying to record on NAS. FOllowed your video (btw very old), followed also suggestions by other users: like shared folder name only lowercase; no special characters in password. Nothing works, the device still shows me unmount. I have Windows Network, with user i can access the shared folder. The same approach i tried also with AR3s there i have same result: unmount will not change to mount. Please help, appreciated. Thanks

2018-07-09 07:01:54****************************************
Hi guys, i could mounted...honestly forgot to insert the whole path. In my first attempts i put in only the last part of the path. Sorry and thanks at the same time. Marco

by Marco

To whom it may concerned; I purchased your product a year ago and its been nothing but a pain in my butt,it keeps going off line and reconnecting its a headache,I've been trying to reconnect for 3 days now what a disappointment i wish i never bought this crap never again will i purchase anything from your company or recommend it to anyone it belongs in the garbage.

sincerely; MR PISSED OFF

2018-07-05 21:52:34****************************************
I am having trouble connecting, I follow every step and once connection is established it looses connection again

2018-07-07 23:57:43****************************************
Don’t understand what you mean I unplug the USB and then what

2018-07-09 18:44:18****************************************
I did what you told me and it worked so what now can I get this camera service to the way I had it,Can you service it for me ?

2018-07-11 19:20:54****************************************
OK I will double confirm this situation and get back to you

2018-07-13 17:38:48****************************************
Hi, I double check the connection again and now it won’t connect at all what can you do for me can I send it out have it fixed ?

2018-07-13 18:15:48****************************************
HI,wow I don’t know what happened but it’s working again hallelujah,hope it stays connected
Thank you

by saul Guzman

where can fine passcode?

by kevin

Hi, I have a unit that I bought whilst in USA. I am now living in The Netherlands.
Is it possible to change the pendant (light mount) for a desktop or EU light mount?
I guess the unit i have has a US voltage base?
Many thanks, Huw

2018-06-29 08:33:33****************************************
No, this is not what I am after.
1. Is the unit shipped to me capable of working with 220/240 voltage? I guess mine is the AR1 version, as it does not feature the LED light base.
2. Is it possible to buy an alternate base for the unit I already own, so it runs as a desk mounted camera? That is, remove the light fixture entirely?

2018-06-29 09:52:45****************************************
Thanks, I have worked out how to detach system now :-)
Who can I contact about cancelling cloud subscription?
I can no longer login my associated GMAIL account, but can provide card details the account is being charged to.
I have had to totally reset the camera, so my subscription is now pointless
Thanks, Huw

by Huw Thomas

I recently purchased the AR3S and it would appear that the rear motion sensors are malfunctioning. Possibly also the front-facing one as well, but no good way to test that from what I can see. When I have "motion tracking" enabled, "front motion sensor" and "back motion sensors" enabled, the camera does not react to anything off to the sides. I am on the latest v4.3.6 firmware, and it did not work out of the box on older firmware either. Please advise. Thank you so much. :)

by Steven Scott

hello my amaryllo Patio doesn't work anymore. The blue led light is always on and the camera doesn't respond to any function. I tried to reset it but with no result. When i plug the power cord the camera doesn't start the rotation test.

by Gerald Latson

hello my amaryllo hd 360 doesn't work anymore. The blue led light is always on and the camera doesn't respond to any function. I tried to reset it but with no result. When i plug the power chord the camera doesn't start the rotation test. Are there assistance center in rome? thank you.

by Roberto

Everything was working great until I upgraded my phone. Since then, I'm tried many times to install the camera on the new phone. I've done the hard reset a few times. The blue light comes on and flashes. I hold the QR code up and hear a beep then the green light starts flashing and the blue continues to flash. After a bit of time, there are 3 beeps. The green light goes out and the blue one starts flashing again. I receive no messages in print or by voice. Everything goes as expected until the 3 beeps and the green light going off. How can I fix this?

2018-07-05 00:13:02****************************************
I am sure it's set to 2.4G but I have not tried restarting the router. I will try that as soon as I get home from my business trip. I will say that I was able to install a camera from a different company without any real issues and without resetting the router. But it's worth a shot. Thanks.

by John R Wilkins

Does the SD card store video and audio locally? If yes, how can one play back the video and audio?

by Peter

I am trying to setup a iframe using your live website (after creating a viewer). is there a way to remove that support frame on the bottom?
is there a better way to pass a div tag that will go right into the video portion?

2018-06-24 00:51:52****************************************
the support frame in the iframe window takes up half the screen.
I want to embed the video on into an HTML page on my server so that i can view multiple camera system, 2 from amaryllo and others like wansview which uses url similar to amaryllo.

by Hoang

Do I need micro sd card. what if I do not use it

by George

I want to view my camera from my pc. I am only able to view it from my ipad. I should be able to view from what ever device I choose...should be easy?! help

by paula

I bought this unit via Indiegogo and unfortunately my cube was dropped and it doesn't rotate anymore. I suspect the gears were damaged. Is it repairable? Thanks.


2018-06-21 11:41:53****************************************
Oh dear. That is far. How much approximately is the shippjng from Canada?

by Vicky Minich

Couldn't get two cameras to shut off, only grey light on app. Uninstalled cameras, deleted app, reinstalled app, reset cameras, tried to add both cameras, QR times out on both, back to blue blinking light.

We do have two phones running app, deleted the cameras from both apps.

by Richard Kaylor

Hi. i want to cancel 365-day Unlimited FHD Video Storage. Please do the cancellation procedure. i want to use free plan, and i want to use Google Drive.

2018-06-16 00:30:33****************************************
not Free plan , i want to back basic plan. Please.

by Taka

Mi icam HD will not reset after pressing the reset button for 10 seconds, I had this installed on my iPhone, deleted the app and tried to re-install the camera after it was working perfectly before and now I can’t even get the blue light blinking anymore

by Stephen lisee

When the device is plugged in, the blue light is solid, by the device doen’t calibrating. The device doesn’t react to the buttons at the bottom of the device. How to solve this problem?

by Juliana

I cannot view my camera using Live View on my PC Firefox browser anymore. I tried enabling WebRTC and it was able to CONNECT to the camera but it is stubbornly refusing to show a live picture even when I close any Android devices (which work fine with the camera BTW). It could be a Windows 10 issue perhaps as when I use my old Windows XP notebook computer the picture pops up just fine. Any suggestions??

by Trevor Pearson

Please help me. I can't to instal this camera.

by Sartono Gurning

I had to reset and reinstall my software and now cannot see camera in live view. I try to add it but it says my password is incorrect. How do I reset the password so I can add my camera back to live view?

2018-06-09 14:30:41****************************************
I have figured it out. Never mind - works fine now.

by David Carbone

Cannot seem to reset to reinstall
Blue light continuous but when I press buttons on side to reset setting nothing happens

Press the inserted hole. As well as wps button

by Manu

Hi support team,
I would like to cancel my subscription immediately. I device isn´t working properly.
How can do this? There is no optiion on the web site.

by Thomas Beinhoelzl

Videos recoded do not show in Google drive because Goggle token is invalid and has to be reconfigured. Please advise how to do it.

Catherine Lee

2018-06-07 11:43:26****************************************
Thanks for the advice. I have done that but the message is still there.
What should I do now.

2018-06-08 04:21:38****************************************
Dear Sir:

I can’t find ‘you have got mail’’ in Amaryllo Application and therefore, cannot go to Speech. Could you be a little more specific?


2018-06-08 08:18:01****************************************
Dear Sir:

I have opened a new Gmail account. How do I register this new account into the Amaryllo app to replace the old gmail account?



2018-06-08 08:27:32****************************************
I have tried your suggestion No. 1 and it does not work. How do I register a new and clean gmail account into the app?



by Catherine Lee

this support ticket said an API was being released
has it been released?

by patrick beauchemin

Hi- My iCamPro FHD just suddenly stop working after a reset. There is no power whatsoever. I have tried different outlets and also swap the power cables with my other iCamPro FHD and still nothing comes up. Is my camera dead or is there a fix for this? It cant be that fragile, can it? Please help! thanks you!

2018-06-06 04:12:05****************************************
Hi- thanks for the quick response! I have no blue light or any light coming on with the camera. Is this something I need to send back to Amaryllo to fix? Please guide me to what I need to do. I love this camera recently had some people come over my home and they found the camera very fascinating. Hopefully they will look into buying one too! Look forward to hearing back.. thanks!

by Ed Kok

I want to cancel subscription service. May re-up later but right now I do not need it. Thank is still functional. Barbara Qualls

by Barbara E Qualls

how can I have images sent to google cloud (I have lifetime unlimited storage)?

by Barbara Qualls

There seem to be an issue when accessing the camera from 3G from the UAE. The camera connects but all i get is a black screen. Can you please advise if there is an issue with the Etisalat mobile network blocking the feed

2018-06-05 08:47:23****************************************
Hi Sonny, thank you for the quick response. Please find below required feedback
1. There is no issue when connecting through Wifi.
2. Even on 4G I am getting a black screen. I have tried this on another camera ICRaOcy6f with same result. We also have clients reporting same issue ( we are an official reseller for Amaryllo in the UAE (HomeIQ) )
3. The cameras seemed to work fine until about 2 months ago when we started getting same feedback from customers
4. I am only able to test on Etisalat network for now
5. Only have iOS at the moment. I suspect though that Etisalat has blocked the feed as they might have mistaken it for VoIP which is banned in the UAE. That said, both Ring and Nest cameras work with no issues
Appreciate your help in resolving by perhaps reaching out to Etisalat as they will only take action if the brand principals approach them directly

2018-06-10 10:13:18****************************************
Hi Sonny, it seems the issue is related to Du network rather than Etisalat. I have plug in camera to an Etisalat Wifi and the feed is visible on both 3G and Wifi. Could you possibly communicate with Du again as you did in the past and ask them to allow feed access through their network. Appreciate your help

by Omar Saudi

Hello my patio cam is no resetting. I hold the reset botton over 5 or more seconds an dose nothing; no sound, no movent, nothing. The blue led just stays on all the time.

2018-06-05 14:21:33****************************************
Ok, thanks for your fast response, one last question, can that repair be done by anyone with computer repair knowledge? Or I have to send it somewhere for repairs?

by Paul

My AR3S refused to connect after like 10 minutes after bootup. Whenever I recycle the power it boots up and every thing works. After like 10 or 20 minutes, it refuses to connect to my app. It shows loading upto 40% then freezes.

I have another unit installed which is working fine (iCBb0bn8z)
Can you advise what is the problem with my camera.

by Kevin WOng

Now that we cannot see the videos recorded in Google Drive, where can we see the videos?

2018-06-03 09:55:27****************************************
Google Drive stopped upload the videos recorded by iCam HD. Does that mean that we must pay to get one of the plans of Amarillo cloud so that we can see such as one month recording? We used to have the recording upload to Google Drive for free.

by Catherine

Why is my camera uploading data to
It’s data up to 5mb every couple of hours.

by Guido Beijderwellen

I purchased 2 Atom AR3S cameras I also purchased a silver plan right away for the 1st camera. How do I link both cameras to this plan. I have received a email stating the free month is almost over and the free basic plan will be assumed if I do not purchase an upgrade. I have already done this. Please help. Thanks

2018-06-04 11:46:51****************************************
The ar3s that I purchased the silver plan for was defective and I had to return it. I have another in place of it. How do I transfer the silver plan to the other ar3s?

2018-06-07 15:53:29****************************************
Dear sir, I cannot get the AMID for that camera because I have already returned it to the seller. However, the invoice # from the silver subscription I purchased for that camera is 152680519410889 and was done on 2018-05-20 @ 08:33 AM The camera AMID I wish to transfer this to is iCRbOac5v. Thank You so much for your help. Will you please let me know the status.

2018-06-08 11:09:05****************************************
Thank you so much

by Dorothy

I need to cancel my subscription. I no longer have the device.

by ron unger


my camera stopped working after last switch off I switch it on again, I got a notifiaction that the camera is online but when I start the live view it give me black screen also there are no recording. I kept the camera on for a while and it shows multiple online and offline notification.

could you please advise.

by Saad

I wish to see the date/time displayed on the video coming from my iCamPro FHD cameras but I have yet to find a way of doing this. I see a TIMESTAMP option but when I turn it on nothing happens. Am I doing something wrong?

2018-05-31 06:58:49****************************************
Can I suggest you request your software developers put such an option in please as I monitor iCamPro FHD cameras in different countries so it would be useful to see the local time displayed on-screen.

by Trevor Pearson

amaryllo app gives me this message "An error occurred while accessing the server (9)" when i press the settings button / tab.
the unit is online and i can view live footage, but can access the settings, i just get this message -"An error occurred while accessing the server (9)"

by Irvine

I have the silver plan with the cloud. Every time I try to download a video from the cloud I get a progress bar that slowly goes across the screen, then when it finishes the app crashes and the video has not downloaded. I have tried this numerous times on two different phones with updated software. Any ideas? If I can’t download the cloud is pretty useless.

2018-05-30 02:40:30****************************************
I deleted and reinstalled the app and now cannot access my camera. It appears to have been deleted from all my devices though the camera seems to be working as it tracks my movements and says "hello" like I programmed it to. How do I get the newly installed app to see the camera again?

2018-06-07 00:57:22****************************************
I deleted and reinstalled the app and reset and reconnected the camera. The app still quits when the download is finished and the video is not downloaded. Any more ideas?

2018-06-09 12:51:31****************************************
iPhone 7. App quits every time.

2018-06-09 14:34:54****************************************
I have allowed Amaryllo app to access my google drive, but the captured video does not show up on my drive. Do I have to turn this on separately from the Amaryllo cloud somehow?

2018-06-11 10:38:10****************************************
Found it, thanks!!

by David Carbone

Is it possible to view several cams at the same time on an Iphone?
1 atom (iCRa0cf1s) & 2 Isensor HD

by Michel Bahr

Can you tell me if i choyse the (basic plan) free, it's possible to use my i cam hd cube edition without paying any thing.
specialy : real-time two-way talkand any thing free and what is realy important if i choise (basic plan) all the fonction who are not free are bloked and it not possible to have some thing to pay if i choise (basic plan) .
sorry for my english but if it possible to write in frensh tell me.
thank you

2018-05-28 17:00:40****************************************
the video who expan how to instale icam hd is not the same than i can see in my phone the soft is not the same so it's hard to instale the soft

by tir omar

Hi the camera lost connection with WiFi. I tried every method possible for reconnecting but it will not work. The second AR3 is working perfectly fine. All other devices connected to router are working fine. I believe their is an issue with the WiFi in the camera itself. Can you please help me with this or replace the camera?
Thank you
Matthew Hall

2018-05-28 12:10:19****************************************
Thank you.
Is their a hidden hardware reset button? The only thing I can find is the two arrow button promptly displayed on the back of the unit opposite the WiFi button. Thank you

2018-05-28 15:33:24****************************************
And I am not sure if their is an active warranty I believe I received them in July 2017

by Matthew Hall

I have the follow pre-purchase questions pertaining to the iCamPro, Atom and AR3S models. I choose the Installation category because there was no applicable one to choose.
1) What is difference between iCamPro and Atom?
2) What does "Google Services Connection" refer to? Is it for Google Assistant integration?
3) Is the Free Google Drive support for all models?
4) Do you plan on adding support for either IFTTT, ST or Alexa in near future?
5) The specs for the AR3s state that the "Auto Motion Detection" is only for the AR3S Plus. However, I can't find info on the Plus model anywhere.
6) Where can I see and purchase the AR3S Mount/bracket?

by Ken

Do you have computer software installation for this all model Amaryllo camera.

by Hakim

i keep getting the message "google token is invalid, pls reconfigure the google acct". i went into the acct and verified that the Amaryllo app has access to google drive, mutilple times, yet it does not seem to be working. how do i fix this?


by George Wildridge

I need to disable privacy mode when I leave the home and/or arm my home alarm and enable when I return back/disable alarm system. Do you support IFTTT?

2018-06-07 03:13:42****************************************
is there at least an API so that I can integrate it with my RTI home automation system? I've been waiting for the API to be released so I can link these cameras with my security system or GPS on my android phone. I want to turn privacy on/off when the security system is disarmed/armed or If I'm within a certain distance of my home. This seems like a pretty straight forward ask and see that its been asked numerous times. Why cant your developers handle this request? Honestly, if your plan is to let the software ecosystem stagnate without any sort of innovation, let folks know that development is closed so we can sell these cameras on ebay and buy something more flexible.

by patrick beauchemin

Hola, no tengo sonido de las cámaras desde ningún navegador. Hace días sí podía escucharlo. He probado en varios pcs y en varios navegadores,

by Fernando

I have no reliable email address support for amaryllo. everything bounces back. IcamPro fhd stopped recording January 2017 when free subscription expired. i need to do the limited time free option and save to hard drive. , but nothing at all records. I remove the sd chip to view and nothing at all recorded. Advise. I "added camera" and QR code will not register. message "already registered". How to get this working again? Only then will I consider the outdoor version Amaryllo.

by tim

My device is unable to use the internal storage. In Dutch the error message is "Bestandssysteem wordt niet ondersteund". I can try to format the internal storage but that doesn't help. I also did a complete reset and reinstall of the patio HD but that didn't help either. Also my recordings are not uploaded tot Google anymore. I think this is related to the internal storage error.

by Ruben

How to set up two cameras in my app so that I can look at two rooms?

by Eddie

Where is the sd card slot? How large of a card can I use?

by Dorothy Pase


2018-05-10 13:23:08****************************************

2018-05-11 09:47:24****************************************

2018-05-13 00:33:22****************************************
1,Insert the card with unzipped files (帶檔案並插卡)
2,Plug in power (上電)
3,Short beep ( camera detect and read the files ) in 5 seconds (嗶一聲)
4,After about 40 seconds (等待)
5,Two short beeps ( writing complete ) (2短聲嗶)
6,Blue and Green lights blinking – done ( wrote in ) (兩個燈閃爍 – 完成)


2018-05-14 06:28:21****************************************

2018-05-14 06:34:17****************************************

2018-05-14 06:47:34****************************************

2018-05-14 06:50:56****************************************
是 iCRa0af1x

2018-05-14 07:49:30****************************************

2018-06-11 03:49:01****************************************



by Noopy

The device will not work...

by Dwyane Schartz

Hello, I bought 2 services for my camera with this two Receipt number :Receipt: 1525788982 and1525787209
to active 3-day unlimited video alert(10-second video alert) and 3-day unlimited recognition alert but after that only A.I. Alert is active now.

2018-05-11 15:32:46****************************************
yes please move the AI detection to the 10-sec video alert

2018-06-06 15:12:51****************************************
Hello again
unfortunately, from yesterday 8:20 pm Iran time until now, I don't have any notification
i think there is some problem with Iran Ip because when I change the IP address I can see live but with IP from Iran I cant see any thing

2018-06-07 11:59:35****************************************
thank you for responding
I can see a live video but I can't use the timeline and I can't see any notification and also no notification alert received. within these two days.
I asked my friend that has the same camera and he told me that he has the same problem exactly at the same time.

2018-06-08 04:30:38****************************************
For example with iran internet i can't see any thing but my friend from dubai can see timeline and notification from 4 days ago in my camera . But my friend also told me there aren't any new notification and the last notification is for 5 days ago

by Ali Jalali

Greetings does not work when there is a viewer active.
I use a tablet as an always on view and the cam stopped saying 'hello'.

Is this a bug? is there away to allow both work at the same time?

Thank you

2018-05-10 03:39:55****************************************
Hi, Thank you for your reply. Hopefully the app will be updated with this feature in the short term as it is quite useful. is it the same also for the latest outdoor camera model?

by Michael

Dear Support
Is it possible to allow viewer to get notifications?

by kamolphet

My iSensor Patio shows Internal Storage Filesystem Error. Used data shows 0.0 MB and Available data shows 0.0 MB. I tried reformatting but it does not work. I tried hard resetting and reinstalled but still have the error. Is there a solution to this?

by Berkin Unan

Hi, I would like to know that i can request smart plan for only 1 month? and this service(smart plan) is available in korea? Please let me know thank you

by michelle

I can wps onto my router but my phone can't find the camera, Also if I reset I can direct connect to camera but still can't pair phone with camera, Please help!

by Florentino DeLaguna

Is there one or two bar codes now, my App is only generating on the Apple bar code? The manual shows two, one for Apple and one for Android? I look forward to your response?
Thank you,

by Jeff

I recently noticed that the Atom had stopped working and wasn't responding to the APP?
I uninstalled the APP and reinstalled the APP, but it's not generating an Android bar code?
Also the blue and green light are both on and solid?
I have tried resetting the camera, but it doesn't make a beep or sound?
Hopefully you have a solution?
This is my second camera from your company?

Thank you,

by Jeff

I used to record to my NAS but I notised that my camera isn’t recording anymore. I didn’t change anything in the stettings. What could be wrong?

With regards,

Mark Lamping

by Mark

Right now I have Amaryllo's platinum plan for this camera (and gold for another one) and I see nowhere where I can change that downwards to Gold/Silver/Orange. I sought for that both in the website and the Amaryllo App. How can that be achieved?

With Best Regards,

Jauvane C. de Oliveira

by Jauvane Oliveira

Would there be any reason why Google Drive does not show up as a recording option for this camera? All others do have the option, but although the google login worked gracefully the option does not show up.

by Jauvane Oliveira


my camera does not respond to a factory reset. I am using the Amaryllo original power adapter and wiring. The LED lights blue, but there is no rotation or any response. I think it might have a corrupted firmware.

I expect that there is no warranty left on it, and would like to get information about the RMA procedure and potential costs involved repairing this device.

Thank you

Best regards,


by Maurice Samulski

I have not used my 2 iSensor HD Patio's in some time and I am having set up issues now. When I plug in the Patio, there is a solid blue light on the front and the camera does not recalibrate. Pressing the reset button on the back of the camera also does not do anything (light remains blue and camera does not recalibrate). What steps do I need to complete to set up the camera for use? The Dropbox file solution will not help because there is no SD card slot on the iSensor Patio. Thank you! Ben

2018-04-27 08:05:44****************************************
Thank you for your reply. So if I understand well you suggest the AC may not be the right one for the Patio (even the 2 Patio's. I think it's a strange coincidence the 2 Patio's do not work... I have an iCam Pro also, maybe I use the wrong power adaptor then? Thanks.

2018-04-30 11:44:28****************************************
Hi any updates on my problem. I would like to know if there's hope for my 2 Patio's ...

by Ben

power went out and now it doesnt work. tries to reset and reset wifi. little blue light on in the front. nothing works.
wont do rotation or move at all. can it be repaired. i am a kickstarter backer.i am in canada


by darcy weimer

General Question about operating temp. I'm in Arizona and the summer temp is 110. Will it harm the camera? What will happen?

by Michael Collins

Please remove my account and CC info. Please confirm.
Thanks you

by Ivo

Is it possible to improve the slow and blotchy 360p streaming rate in the app? This is a deal breaker for me.

by Alan

Where can I find your ATOM AR3S in Italy ? Regione Lombardy (Milan or Varese).
Thank you and best regards.

by paola Chiari

Please unsubscribe the Gold plan on your cloud services referred to Receipt:1474426816 and remove my credit card info.

by Shinji Yoshida

Hello, I am trying to set up my camera for nas upload using the Iphone version of the app, but unlike the video you gave the link on you tube there i s no Url field where i can set up my nas url on the iphone app ??
Any Clues ?
Thanks for your help.

by Herve

My password no longer works for live view

by Bobby

Please stop my silver plan on my iSensor iSSb0bp7m, I wrote an email and even had a phone call last year to cancel the plan, but I just got charged again.

by Yu-Han

What power source options do I have? Can it run solely off POE?

2018-04-16 14:45:37****************************************
This is a new construction install I am looking at. Is there a way to hardwire the power supply.

2018-04-16 14:46:36****************************************
If the device is installed outside, where are you suppose to put the power supply that comes with it?

by Wayne Cochrane

I have a message "streaming media timemout" that appears and I can't see any picture of the cam....
Best regards

by Adrian RODILLA

Hi having trouble with browser viewing on pc
I generated password by going to viewer,in settings selected browser them multi use. Went to amaryllo live from fire fox browser.
Cicked add cam box entered amid and password exactly as generated being careful to ensure cap letters where required. System responds as incorrect id or password. Please help. Thank you.

2018-04-15 00:23:39****************************************
Hi thank you for the response I tried again with a different computer as well. no luck :(
Here is the amid and password for you to try.AMID : iCRa0do31 Passcode : LHP9ETMN
He is a second one as well to try AMID: iCRa0do31 Passcode : S49GEYZE
Thank you any help is appreciated.

2018-04-15 08:16:03****************************************
Ok got it to work its 3l not 31 thaks for the help

by Robert Panyko

HI the camera connects to the wifi network and disconnects, then connects then disconnects over and over again.
Is there a solution for this? Just purchased camera did firmware update still same problem doesn't appear to have good wifi connection although camera and phone for viewing are approx. 15 feet from router. Thank you

by Robert Panyko

Model: iCamPro FHD; was working on Friday 6/April, turned 'offline', will not turn 'online' on Monday 9/4.
Nothing has changed in the network, and 2 other Amayrllo cameras are connected okay to the network.
Please advise.

by Barry

I have tried to factory reset my cameras but they are not responding. The blue light is solid, there is no green light. Holding down the factory reset button for 5 seconds does not work

by Harpinder Sanghera

My camera was working properly suddenly it will be offline knowing that ther’s electricity and also the router is online , i remove and install the cable but also no success ,even when i reinstall it ,it stopped to turn left and right like usually, and the blue light not always is appear , can you advise please what to do

by Joseph

Dear Sirs: I can not install my Patio camera. The system does not recognize the QR code. I have tried many times but I do not get it.
Can you help me?

by Isabel Manes

I have recently bought this device but I am unable to install it. The blue light stays blue and will not flash and resetting the device does not work. How can I fix this issue?

2018-04-11 21:02:02****************************************
This worked. Thank you :)

by Emma

On my phone the Amaryllo widget contains a red mark 2 at the upper right corner.
When I go to Services:
Error: (Authentication is invalid) is displayed.
When I go to Settings:
. Google tokens become invalid, please reconfigure the Google account.
App version: v1.6.5.r12185
Firmware version: v4.3.3 (is latest)
Model: iCamPro FHD
AMID: iCRa0aq0a
I need your help to fix this problem.
Regards Wong.

by Wong Ling Tseng

Is it possible to connect the camera in a hotel room where the password is the room number and takes you to a page to log in ? Is it possible to work

by Dina

hi if i set auto track when the cam stop moving why it come back to home poston .. i dont want it back to home postion

by mohammed

Now that Apple’s HomeKit doesn’t need a specific chip anymore, will you update the firmware of iCam Pro to support the feature?

by Emanuele Lorenzo Cavassa

My recordings ends with .part extension. I'm recording on home hard drive storage, no cloud, just WiFi. Every 12 minutes a new .part file is stored but I can't play them. No player plays that extension.

2018-04-03 16:07:02****************************************
What I've tried:
format card / internal storage.
Unmount / mount external storage.
Stop / run recording mode.
Decrease space in GB dedicated to recording.
Nothing has worked.

2018-04-09 16:20:19****************************************
1-. My connection is WiFi > Time Capsule > Drive attached to Time Capsule. My setup in iOS device is NAS (SMB/CIFS) > Shared Folder > //ModimaTimeCapsule.local/ExternalDisc/HomeCCCTV. I establish connection from iOS device with WiFi network's user and password and the disc mounts and a new folder is created for the day (if not already).
It used to work very well, I could see .avi files without problem; I don't know since which version update the .part began to appear.
2-. No, I can't play the .part files even though I change to .avi. Some files are extremely small (kb) to be recording files.

Here some images:
Thanks for replying.

2018-04-09 16:26:19****************************************
I forgot to mention: I won three cameras from Amaryllo: iCam, iCamPro and iSensor. The problem is the same for all.

Thank you.

2018-04-10 16:47:32****************************************
I reinstalled firmware as suggested. The problem continues: the .part files are transferred to external disk folder storage, no .avi files. I share some pictures with you below. However, it's interesting that iCamPro does have .avi files recorded in SD Card storage and I can watch them with player when I take the card out of iCamPro and I insert it in my Mac. So, iCamPro does record and create avi files every 12 minutes as expected, but when transferring such files to externar media, they just transfer .part; as if iCamPro would transfer files before they are completed or closed or locked, something like that.

¿Next step?

by Mauricio

How do I update the wifi network on an Atom AR2? I can’t push the button to enter reader mode because it is connected to the base that screws into the bulb outlet and that covers the buttons. Thank you.

2018-04-05 12:29:07****************************************
Thank you. That problem has been solved. But I’m having trouble accessing the camera remotely. It keeps telling me that it is occupied by another user (admin) when I know there is no one else using it. iCRa0bb8i. Any idea how to fix this?

by Derek

It’s been unplugged for about 3-4 months tried to reload will not reset nor align camera does not move I hit reset just stays on blue led at all times I’ve done internet resets and app need help

by Adrian santana

I am trying to set up the cam on my second phone and the qr code does not get read

I have tried if 3 devices. But the code does not get identified by the camera and t u e time is up

What can I do

This is urgent

by Rishi

i'm trying to setup a AR-3 and AR-4 to operate via a NVR, i alradi setup in the APP to RSTP= ON and it still no able to see on the NVR monitor.
am i missing a step ?

2018-03-29 00:54:55****************************************
i tryed bouth AR3 AND AR4 on two diferent NVR's
i tryed with the auto detect wizards and only the AR4 was detected, den i setup manualy and den i got the AR4 working but i coudint get the AR3 to work of ether NVR. the AR3 works fine as a stand alone but i need to use it in a suveillance system what am i doing rong ? do you have any other sugestions ?

2018-03-29 09:58:27****************************************
thanks for your responce
My first try was auto search didint work, but i also tryed doing a Manual setup and that also didint work
do you have a Manual ONVIF seting ?
if not, any idea of when the firmware update will be available

2018-03-30 00:00:47****************************************
AR4 is working fine. AR3 is only working on WiFi.

by Carlos Baxter

Dear Sir or Madam
Is iCamPRO FHD able to use microSDXC( over 64GB memory)?
Is iCamPRO FHD able to use microSDHC( 32GB memory)?

2018-03-29 00:56:00****************************************
Thank you for your quick response!!

by Takashi Iida

I need the attachment that converts the Atom AR3S to have the lightbulb socket threads as found on the AR3.

2018-03-23 01:36:33****************************************
Yes, the idea is to turn the AR3S to AR3. I just need the parts.

by patrick beauchemin

I am looking for the complete user manual that has physical install instructions.

2018-03-23 01:41:12****************************************
I asked for instructions on how to Physically mount/install. Imagine you needed to give directions to your grand parents on how they should physically mount and wire this thing outside on a porch. Please give me those instructions.

2018-03-23 01:50:25****************************************
so, you don't provide folks any directions or recommendations for mounting and running the wires? do you have any pictures of how other folks have done it?

by patrick beauchemin

Blue light come on, it never flashes, tired reset, nothing. It does not calibrate either.

2018-03-23 10:34:22****************************************
a chargeable fucking repair?!?!
the thing is brand new?

2018-03-26 18:55:41****************************************
The seller is Amaryllo via Indiegogo or kickstarter. Thre cameras, $600+ dollars and not a working fucking camera. You people are criminals

by Johnson

Dear Support,

I cannot finalized the installation, le camera led still blue.
the revert to default factory procedure not match for me.
how can you help me.

2018-03-24 04:27:32****************************************
Dear Support,
when I do the hardware reset procedure, I can not have a Beep.
despite pressing Reset, no beep, led still blue.
thank in advance for your help

2018-03-28 18:41:09****************************************
Dear Support,

Thank a lot, I have reset the camera and finish the installation.
you can close the case


I am deeply disappointed and sad about the quality of customer services/support provided by your company.
I have filed a connection problem to your company many months ago and this problem occasionally alleviated, so it appears to be working sometimes but not yet fixed.
Until recently (a few weeks ago), the connection problem gets extremely worse again. This time, an officer Sonny ( is responsible for my complain. However, he/she has been unhelpful and rude, and very often she/he ignored my message, and she only replied me once after I sent multiple message to him/her. This indicate a very bad quality of customer support offered by your company.

On top of that, he/she has been suggesting unhelpful suggestion, which certainly originated from his/her own thought, but he/she did not address my question seriously. Apparently, this officer was not listening. Could you please send a qualified person and fix my connection problems asap? Since this problem has been prolonged by Sonny for quite a while.

Deeply disappointed customer

2018-03-22 04:05:08****************************************
I have already repeatedly told you guys that power supply is normal, why do you insist me to check the AC again? Do you think your customers are so stupid that cannot distinguish whether the power supply is functioning? Obviously your suggestions are only suitable for people who have no basic understanding of electronic devices. Checking power supply/rebooting are the most basic things to look at before claiming a problem. I am so shocked that you think it is a useful advice for most of the case.

I am so disappointed at your company service. What does a RMA return mean? Can I get a full refund?

2018-03-22 08:28:44****************************************
By saying warranty expired already, is that you are meaning your company has no responsibility to repair? If not, what do you mean?
My last reply to your unhelpful suggestion. It is so surprising to hear the electricity supply problem keeps all other part operating normally except wifi connection which requires only very small amount of power supply. Have anyone heard things like a cell phone/notebook has connection problem but all other part functioning normally because of battery problem. So fact tell the truth, do you have statistics about how many cameras are functioning normally except connection due to power supply problem? If yes, please state it.

2018-03-22 09:41:33****************************************
Thanks, but I am not interested in this censored statistics, that is excluding those need physical repair.
So you haven't answered my Q about the expiration of warranty. Please also indicate what are the steps for physical repair.

by Brian Ng


Please cancel my one order. I put in the wrong AMID. Receipt no 1521222081


by Blair Halter

Hi, when I take control of the live view, I can't move the cam upward or downward, just only move right and left, what I can do? Can I send you to repair? Thanks.

by Edward Leung


How do I order a ceiling mount for my iCamPRO Deluxe? I have one for my first iCam PRO and would like to do the same with the deluxe. I no longer use the socket mount.



2018-03-21 17:17:33****************************************
No, but thanks for the reply. The shipping is way to much for a flimsy piece of plastic.

by Blair Halter

I would just like to make a software suggestion for the AR3/AR3S
It would be nice to have a heavy snow/rain button in the app that will disable the auto tracking feature for a couple hours (or a set amount of time that the user could input). This would force the camera to it's default location for a set period of time so it stops trying to track the snow and rain (This causes my cameras to focus on areas where nothing is happening because it is trying to motion track the snow/rain.

If you wanted to get even fancier, you could integrate the amaryllo app with local weather and automatically disable auto tracking when the forecast says it is raining/snowing in a users location. This would be an amazing feature.

Thank you and please let me know what you think. I have backed 4 of your kick starter campaigns and love to see improvements.
Thank You
Travis K

2018-04-04 17:33:57****************************************

"Since it sounds the camera is installed in a quite open area, the activity zone option in the app may help some to reduce the unnecessary detection. "
Yes, I do use the activity zone feature, but in heavy snow and rain the camera still moves away from the main point of interest while it tries to track the falling snow/rain.
"Though we have the on/off switch of auto-tracking in Amaryllo app Setting already, you suggest that we move this option to app homepage for easier switching on and off, correct ?"
That is correct, a "disable/enable auto track" button next to the "set home or "go home" would be really nice feature. It would save times having to go in to the settings and such when it is snowing/raining.
Thank you

by Travis Kittlitz

My icampro HD it’s continue desconeites and I have WiFi all time but the camera sometimes content and other more long time descontéis always sometimes if there are people on my house it’s contened
My questions it’s whaI need to do? I try to pay in your web page but it’s impoasible to pay. Please you tell me what I need to do? Thank you very much and best regards

by Ricardo

I have a few questions about your product before I purchase. I'm looking at the Atom, & I'll be running on Windows 10.
1. I don't have a compatible phone to download the app. It appears that device installation can be performed via browser, but only via Firefox. Can you please confirm
2. As I don't have a compatible phone, can EVERY single feature found in the phone app be replicated in the browser?
3. Can alerts be sent directly to the browser instead of the phone app?
4. When using NAS storage, can cloud services be excluded completely? I want to isolate all packets of information only to my local network
5. Is any type of information uploaded to the Amaryllo servers regardless of where storage is being saved to?
6. Can all communications from the device be isolated to my local network: ie: restrict all outgoing communications?

I look forward to hearing from you.


by Brad Hall

I'm going to use a ATOM-AR4 with a POE injector but i need to make sure of the PoE voltage as most Cameras uses 48v PoE but there is also 24v PoE.
so my question is whats the PoE voltage requare for the ATOM-AR4 ?

by Carlos Baxter

Please cancel all cloud services associated to my accounts and name.
Cancel all debit orders from my bank with immediate affect.
iSSa0cz6q , iSSa0bt6p, iCRa0ag1d, iCRaoag0v, iCMb0aa2b

Please confirm via email that this is done. Thank you

2018-03-14 09:50:14****************************************
How many did you find.

by Michael Comley

Device went offline yesterday, since then it does not react to anything. No lights, no connection, no movement. Network tools say the device is offline. Unplugging power, waiting, plugging in the power doesn't help. Is the device dead or can I try something else?

2018-03-13 20:40:56****************************************
The reset did the job.
I have several devices (tablets, phones) connected to this camera. Is there a way to reconnect without removing?
(and maybe not lose the settings)

by Leo Ridderikhoff

Receiving "This browser doesn't support H264 video streaming" in both Chrome & Firefox web browsers, any suggestions to get rid of this problem ??
thank you

by Kamran Farooq

To Whom It May Concern; Please cancell my subscription. I just want to have the free basic one. Thanks

by Tony Neri

All of a sudden the camera is offline. The blue light is on, and is steady. Does not blink. The camera will not reset with the button on the bottom.
Most interestingly, the top part of the camera now suddenly spins freely. There is no resistance at all. The camera was mounted on a wall about 3.5 meters high, so no one was touching it.
I would like to get it repaired or replaced. Please advise.
Thank you!

by Bartholomew

Good afternoon. In my cell there is no turning mechanism with gears. Whether it can be purchased separately

2018-03-06 12:54:02****************************************
I'm talking about the internal rotation mechanism of the camera. In my cell he is missing.

by Kirill

Blue light is on solid. Device does not startup (spin around) and pressing the reset button has no affect.

This is the first time I have attempted to setup the device.

by Chris Umstead

I recently sold the camera but am still able to control the functions and see the new owner's abode. How do I remove access immediately?

by RK

I am trying to access my camera through web browser, but it's showing blank screen, i can view from my mobile though.
please help.
thank you

by Kamran Farooq

Hi, my iCam HD 360 has stopped working. I’ve reset and tried to connect via both the qr code and wps, both come back in the app with an error timed out message. My other iCam works fine. Appreciate any help to resolve, thanks

2018-03-01 14:17:33****************************************
Hi, thanks for the reply. Unfortunately still not working. i've inserted the card with the firmware as per above, the camera beeps once though it does not perform the motor calibration, or show blue & green blinking lights. I've then tried to move on to steps to unplug power, remove card and perform the installation but returns the same 'error timed out' message.


by Jitan

Constantly says motion detected.. Absolutely no motion. Moved locations, same results. Reset camera. Same. Camera also extremely loud, rattles, when moving for motion. Never been outdoors, always in temp controlled environment.

by Dustin Thurmond

I am having Atom camera, its showing static blue light, after reseting several times nothing is happening, please help
thank you

by Kamran Farooq

How to transfer administrative privilege to a new phone?

by Casey Johnson

大約是 2018/01/02 從app自動更新更新fw 之後 就再也連不上 重開機也不會左右轉重置鏡頭位置,戳底下的按鈕五秒以上也沒resetdefault 請問有沒有送修的管道 謝謝

by 郭明宏

有段時間沒使用,重新設定之後無法透過QR Code設定連線網路,使用機器的WiFi連線設定也出錯,看其他人的問題好像要更新韌體,不過找不到下載的地方。

by Yeh

The camera is connecting and disconecting every minute. I receive all notifications on my mobile but when I try to open the app and check the camera, it disconnects, when its connected again i open the app again to check and then it disconnects... It's very annoying and I can´t work with the cam. What can I do? It was working fine until now! What happened? The router is just 1,5m in front of the cam and all my devices are connected to the WIFI and they are working fine.

by David Montero

i have Bybi Cam, i installed it a few days ago,
but the night vision is not working!
can you walk me through trouble shooting it.
it's very important feature specially for kids at night.

2018-02-21 20:14:45****************************************
I tested the camera and this is what i came up with;
The Night Vision is ON, I don't mind black/white but there is no vision at all as the pictures below;
PS; the one on the right, is with the room door open.

Is my Camera Not working properly.
BTW I have ATOM AR2 and the night vision works perfectly.

2018-02-22 21:30:39****************************************
thanks for replying, and yes the night vision is On.
i tried turning it off and on again, also unplugging the camera and reconfigure it.
cleaned the lens as muxh as possible, nothing worked.
BTW when the room lights are on the camera is working perfectly and clearly.
only with the night vision it's completly NON visible!

2018-02-23 09:00:15****************************************
Thanks for replying,
Regarding the number of lights is 8 ( all of them ).
I have never disassembled it, and i only installed it a 10 days ago!
The night vision never worked for me so i thought my camera is not working properly.

by khaled

Hi, I have just noticed that the video upload from my camera stopped in late January, I believe my subscription is up to date and payment is still being taken.

Please could you issue a refund for the period when video upload wasn't working and please could you fix the problem about video upload.

by Phil Sainter

download app

by joyce parker

Wasn't getting notifications on my droid turbo anymore so tried factory reset of iCam HD. Never beeped. Blue light never flashed. On power-up, blue light comes on and stays on forever. Camera doesn't move/try to calibrate, nothing.
Tried to upgrade firmware by downloading but dropbox gives 404 error, link not found. Please help. Thanks.

2018-02-18 20:35:22****************************************

by Tim

I have used The Camera for 4 years now, and to my fully satisfaction.
I has just installed a new fiberbox, and the camera wil no accept the QR-codes for the new box, for getting on the wi-fi.
I use my Samsung fone .
What can be wrong? and of course I use the correct set up for restarting the camera.
Looking forward to have Your comment!
Kind regard
Hans Knudsen

2018-02-18 21:45:41****************************************
Thank You for the responce,
I have done everything acording to the manual, but still the camera wil not accept the QR-codes!
Ireally dont know why!
Kind regard
Hans Knudsen

by Hans Knudsen

Hi, After firmware upgrade my camera not working, doesn't start from calibration and no blue LED light, I just see in Blue LED background green light inside of the camera.

2018-02-17 22:21:12****************************************
I don't have blue LED light. I tried to change all cables and power transformer.

by Kosta

My camera says the back latch is locked upon start up. I made sure that the back latch is unlocked, but still the message is coming. All sorts of motion has stopped today. Upon performing a remote panning using the mobile app, the camera is not moving. Motion tracking is not working. Go to home position is not working. Patrol mode isn't working. I checked the settings in the app and motor lock is turned to off. Please help fix the issue with the motor.


2018-02-20 15:46:47****************************************
Thanks. Option A and B has already been checked and ruled out. I will try option C. Can you help me with the instructions to perform hardware reset and re-install?
Thank you

by Arun Kunjuraman

Buongiorno, ho sempre utilizzato la icam senza problemi.
A seguito di disinstallazione e reinstallazione della app, la telecamera in fase di riconoscimento emette un bip durante la fase di lettura del Qcode ma dopo 1/2 minuti compare il messaggio "QR code scan failed". Come posso risolvere il problema?

by silvia

I get the message "Failed to connect to server" when trying to view live feed for all of my cameras. I can connect and set settings, but not see live feed.

by Doug Riley

To whom it may concern:
My device is already joined free silver plan but I still can not use "remote micro SD access" this function?

Best regard, Dylan
請問一下, 我已經加入免費的silver plan了, 但裡面有一個功能" 可遠端存取micro SD" 不知如何使用?
麻煩教導一下, 謝謝

by Dylan

pleease send link firmware for acc1308 a1 wh

by alex

I have no upgrade my firmware since 2016, I notice my firmware is 3.7.8, and the latest is V4.3.2.

I try to login the app and go to the Setting tap on IOS, it never prompt me about the new firmware I should upgrade!!

So what I can do now to upgrade the firmware?

by Aric

The unit is not turning on. It was working previously but now seems dead. Nothing has changed and verified that I am using a powered light socket. Bascially exactly like the Q1262 answer on your support section. "Q1262. icamPRO FHD is not turning on, its dead no blue or green light, just off, i would like a replacement. I bought your product through 2016-07-14 04:38:26**************************************** I actually change the cable, try different AC outlets in my house, also changed the power supplier that comes with it and nothing seems to work. You are absolutely right the device was on, connected to my wifi and it suddenly shut down, after that ,as I said the blue and green light were off like if there was no AC power , I tried all I already explained you and nothing worked. " Please advise.

2018-02-07 06:15:11****************************************
Thank you for the reply. The blue light is now on. I tried a hard reset but it never reset nor did I hear a beep as seen in the youtube reset instructions. I appreciate any assistance you may be able to provide.

by David East

When viewing the recorded clip via Timeline on a mobile device, I could only scroll the bar at the bottom to play the clip from a particular time, but unable to fast forward the recorded clip (i.e. viewing the recorded clip in fast motion).
Many thanks!

by Vincent Chim

I have been trying for hours to install this camera. The app states that I need to upgrade firmware, but the dropbox link is dead. The camera has stopped doing calibration on start up. I have pushed the reset switch and that does nothing. The box said one minute install! Clearly not correct. BTW, the serial number of the unit is 115a05141600350. There is no AMID number on the unit.

by Jay Foersterling

Does Isensor Hd support RTSP ?

by Ali Jalali

I have completed the installation of the ATOM AR3S and was able to key all the parameters in the app.
On the app, the ATOM is on line a couple of minutes than go of line without and reason. The green light on the cam stay light. Then I can’t connect any more in the app, and get the message: Error Device is offline and the green light on the app is swicht off (grey)
Could you help to fix it?



I am a nice « early bird » customer and I bought two cameras iCam Pro.

One of them seems to be out of order. The image is blurred (see pictures attached and fyi serial number of the équipement).

Can you please confirm the process for you to replace it under warranty and confirm you open a support ticket do this question.

Many thanks,

ISSAN Franck
11 avenue Le Nôtre - 92420 Vaucresson- France
Phone : +33 6 22 86 23 78
E-Mail :

by Franck ISSAN

I want to add Atom Camera to NVR, But created URL is too long and I can not fit it in NVR URL text box.
I have the same problem with adding a camera to NUUO Surveillance software.
can you help me how to do this?

2018-02-05 11:58:33****************************************
actually, the main problem is the length of URL that Amaryllo Camera provides on RTSP. can you advise me how we can shorten that URL?

2018-02-07 10:56:47****************************************
it is very important to add cameras to NVR and CMS software. because their textbox character is limited and we can not add amaryllo in that systems.

by Farzad Milani

One of my cameras has developed a fault whereby it switches off motion detection by itself for some reason. Cannot understand why this might be happening as there is no schedule set for it or anything else I can think of. Any suggestions welcome?

2018-02-01 12:14:40****************************************
Thanks for the suggestions. After checking the camera I noticed there were a number of notifications being generated and sent to the SD card but as I selected not to send me notifications then no emails were being sent to me which is great. The next step is to stop any motion event being written to the SD card at all. I have turned off the front motion sensor but left the motion tracking and back motion sensors on because I still want the camera to pan/tilt when it detects movement. Will this stop the SD card being written to or do I need to turn something else off? Cheers

2018-02-04 05:18:41****************************************
After turning off the front motion sensor I no longer seem to get the event notifications and the motion tracking continues to work but you have to be careful not to brush the touchscreen accidentally as that'll turn it off instantly. The screen seems a bit slow to refresh sometimes but I believe that is down to the age of the tablet I'm using as when I use my mobile instead the camera images are more fluid. Thanks again for your help

by Trevor Pearson

It appears that after i did the last firmware upgrade my internal storage wood not record to it so i reformatted and erased it and then rebooted but now it says that the internal storage is a internal storage error “unsupported file system”
Please advise

Thanks ed

I have 3 of these devices and until now they have run excellent.

by Ed de Ferrante

Hello, I am trying to view this camera using NVR(RTSP) however when I add the URL to my viewer software together with the User ID and Password indicated in the Amaryllo App I get the error message that the User Name or password are incorrect. However I am sure that I copied/entered the right credentials and URL. Any idea ? Thanks !

by Tony Knors

The camera doesn't boot properly. I can't even reset it. I'd like to upgrade manually the firmware to reset up afteward. The following Dropbox link doesn't work :
Do you have another where I can get the latest firmware?

Thank you
Best regards,
Ayhan Sahin

by Sahin

We are planning to use "G Suite" service in our office, which Google offers for business.
If so, Google can give me "" account and can I use it to record data in Google Drive instead of ""?

by Tatsuya Namiki

There are no iCM or iSS numbers on my AR3 unit!!

Sticker AMID iCRb0bn7z, 08EA402063F0, ATOM AR3, ACR160BR31BKE26
S/N 7371D04173126401

How to allow multiple/many devices to access my AR3, note the online transfer administrative video does not apply to the AR3, I do not have a square with a plus sign in my App. Please provide detailed instructions. Your product is great! but your manuals and Tech support are lacking both detail and speed.

by Ben Rhoads

Camera starts to have click sounds after turned on about 3 minutes. Click sounds came from the camera itself and also recorded into the video. Any idea what cause the click sound? Going to send the video to

2018-01-30 06:59:41****************************************
Motor rotate doesn't not cause any sound (just normal motor sound) and I don't use motion tracking. Use only still recording. Will provide video shooting at the camera later.

by Andrew Lin

I cant setting my camera. Its infor error when click icon setting

by Vy Pham

I moved and was trying to connect to my new network and SSID. I am trying to factory reset and it doesn’t work. The device boots normally. If I hold the reset nothing happens, no flashing light, etc.

2018-01-29 14:04:05****************************************
No beep and no visual notification. Funny, it does boot normally though and cycle through the motor rotation and lights. I tried same pwrd & SSID and I can't see it. Is there and exchange option or anything?

2018-02-02 20:39:52****************************************
I am interested in a cost estimate for sure.

by Wayne Cochrane

Sticker AMID iCRb0bn7z, 08EA402063F0, ATOM AR3, ACR160BR31BKE26
S/N 7371D04173126401
Cannot view live online, signed up on iPhone for silver service and did not print information, how do I view live on line?

by Ben Rhoads

How can I set upload location to Google drive (folder: My disk) instead of Amaryllo cloud drive (folder: shared with me)? Need to sync video files to my computer instead of streaming. Not able to sync "shared with me" to local computer.

2018-01-25 13:40:19****************************************
Is that means I shouldn't of subscribe to Amaryllo cloud plans if I want to be able to sync video files to my local drive?

by Andrew Lin

Is it possible to vary the recording time, to make it smaller, example between 30 seconds to 5 minutes?

2018-01-24 16:05:21****************************************
the file that is recorded in the cloud in events is 5 minutes. Is it possible to vary the recording time? Make recording time smaller

by Toni

Whilst I appreciate the motion following of the iCamPRO FHD camera there are times when I'd like to manually move the camera view to a different position but using the swipe of a finger to move a degree or two here and there can be a bit tedious if you want to move 90 degrees for example. Can you please look into offering us the ability to save camera preset positions in the same way as you let us set the HOME position. The preset number (say 1 to 4) should be a toggle switch which when activated moves the camera to the preset view but when de-activated it should revert to the stored HOME position. Hopefully this won't be too difficult to design into the firmware and it would make the camera a lot more user-friendly as a result. Many thanks. Trevor

by Trevor Pearson

I subscribe to Amaryllo Cloud, gold plan. How do I review and manage the recordings from my Windows PC?
Thank You

by Peter Budrunas

Inundation in lens room was happened with general use outdoor. Camera has not go well now. i can show you some photo Inundation. i bought it by Amazon 6 month ago. Is there anything support and solve about my camera. Please give me advice some.

by Yuzo Furukawa

ICamPro FHD purchased on Indiegogo campaign. Trying to access via the app returns the message "device is offline." Solid blue LED on unit. Power cycle to solid blue LED with no rotation to indicate any calibration. Reset unit and remove device from app, not change in status. Please help.

by James Voight

I purchased a iCamPro FHD as part of your Indiegogo campaign
It has now stopped working. When plugged in, no camera movement and no blinking blue on an attempt to reset. Blue LED stays constant.

by James Voight

Hi there , my icampro FHD been working fine for almost a year, recently it disconnected itself and keep saying I can not connected to the wifi network, I have reset it few times and reinstall it back but still the same thing.

Can you please help me to fix the issue, please.

Kind regards, Jasmine

by Jasmine

iCamPRO after upgrade to the newest firmware (as of the 19/01/2018) - not possible to make it work again. Reset does not help. Camera was working without any problems before the upgrade. Currently after the reset and successfully Wireless setup, it is just doing constantly short movements left and right and is impossible to connect to it via phone. Please help!!!

2018-01-23 22:49:32****************************************
Thank you for advise. I done step by step what you described. Can you describe in more details what you mean about point 1 (the charger is fine and cable not touched) the device have power.
Each part was successful as per your description, however:
- after new firmware installation (from the card - beeps was as you described and two lights was blinking) I removed the SD card and did not plug in it as the cam should work even without it. In step D the cam was behaving differently. It calibrated correctly, however the cam was reacting on any movements and instead w8ing for installation it was moving. There was no voice message "reading QR code". I tried to install it as per you YouTube guide however it was not reading QR code. I tried option auto-detect and it found and it was even the successful message, however, the cam was not accessible via mobile app (message "device offline") :/

- I reset the device after and followed the installation again. There was a voice msg: "reading QR code" I put the QR code to cam and I heard beep - it tried to find my wireless network and it didn't connect to it (connection was not successful) so I picked the second option "auto-detect" and it found it (there was even successful message), however the when I tried connect to cam through the app I got message "device offline" ?
- Then I tried follow your steps again (this time I reset the card and pug-in before installation) and I got this same issue:/

Can you please advise?


2018-01-24 21:20:06****************************************
1. voltage and amperes are fine on the charger and cable.
2. I change the sd card and it works better this time, after firmware rebuild the blue light was blinking and as well green light. Next I switch the device off and formatted the card and put it back to the device. Then I switch on the device. Cam was rotating and said something like ready for QR code. The cam scanned QR code from my phone but it didn't connect (SSID and password was correct, phone was connected to router and router rebooted). Then I tried with the third method (WPS). Camera confirmed "WiFi connected" however the green light was flashing... and I was not able to see this cam on my router. I switch the cam off and switch it back on. The motor rotated and it said again something like "Read QR code" ..... It looks like the cam dose not connect to wifi and non of the 3 methods works... neither after firmware upgrade or reset.
I repeated this same steps couple times with this same setup with this same result.

2018-01-25 23:11:51****************************************
I didn't test it with another wifi yet, I will do it at some point, however the cam was working without any problems so far.

The firmware has been upgraded to v421 (1 beep after 5s, then 2 beeps after 1min, then both green and blue was blinking). I switched off the device and formatted the card and plug it in. I switched the device on. Camera rotated and I got message: "Ready for installation" (blue light is blinking no green light).
1. I used first method (QR code) camera beep that the code was scanned. Then after 2min message: I cannot connect to wifi network.
2. I used second method, the app found cam iCRa0ac4x, I selected it, I updated wifi password. I got message"Congratulation we did it", however the green light was blinking. The cam start rotating based on the movements. I tried connect through app and I got message "Device is offline" .... I switched off the device for 1 min and plug it in again to see if it will connect to wifi. Camera start rotating. The blue light was on and the green light was blinking. I tried to connect through app and again this same message "device is offline".

I removed the card and open it in explorer. Following was on it:
amaryllo folder (iside the folder was download\config.dat - empty file)
upgrade folder (why it was such folder? Cam create it during wifi connection?)
.dwl_status file (the value inside the file is 0)
event01 file

Maybe I can add some files manually to the cam so the cam will pickup my configuration to login to wifi? It is weird to get message from CAM "connected to wifi", but not able to see the cam like it didn't connect at all?

I am out of ideas :/ Please help! We do need it work again as we do watch our baby very often.

2018-01-30 20:56:29****************************************
I don't know if you received my previous answer? I didn't use the camera for a while and I removed the SD card. When I connected it to the power it start working... It looks like it is something wrong with the SD reader? Can it be a reason? When I tried with card it didn't work... I do wonder if I can now do firmware upgrade to the newest one as I am worry if it will work after?


by Lukasz Rodewald

Hi, im having an issue with my camera. when I went out it was in privacy mode. when I came back home the camera had rotated to facing front, and was making a weird buzzing noise. when I went into the app to reset it, it could not connect, saying no camera detected. so I tried unplugging the power to reset it. still no luck, stayed facing the same direction, no connection available, making buzzing noise. so tried the reset button. still same issue. what could be causing this?

2018-01-23 08:54:08****************************************
Hi, I have done all the steps above, still no luck

by Anthony Excell

I tried to reset the device as mentioned in your instruction book by pressing with a pin at the buttom signed two arrows for ate least 5 seconds, but still the blue light on without been blinking to start installing.
Could you please let me know how to solve this problem.

Thank you


Plz remove it from Amaryllo cloud plan

2018-01-22 14:45:12****************************************
Why you still charging me

by Ricky

Plz remove it from Amaryllo cloud plan

by Ricky

All of a sudden the blue light is on and else the Cam is dead. After Plug in /unplugging from power, the blue light is on but the Cam does not rotate and the green light stays off. No beeps no movement nothing. The App shows the Cam is Offline! Resetting did not change anything. Also tried to use the WPS connection, no action. I also removed the SD Card and tested then reinserted the SD Card and tested, but still nothing happens. Either the FW is corrupt or it is a hardware issue. What can I do now?

2018-01-22 13:13:33****************************************
Thanks for the instructions. I finally got it to work with the manual FW rebuild. Great job!

by Tarek El Nayal

i can't play back the video using the iOS / Android app "timeline bar". How to use/ fix it?

by Kelvin

I can play back the video using the timeline bar. How to fix it?

by Kelvin

How do I turn off the notifications, all are put to off but I still receive notifications for everthing? Please help.

2018-01-18 19:15:19****************************************
The camera is the I Sensor hd.

by Clint Hughes

I can’t upload video clips to Google drive anymore, only to Amaryllo cloud. Can You please help to fix this so I can use Google drive Again?

2018-01-19 10:58:05****************************************

I can’t select Google drive, the option is gone from the menu. Could you disable Amaryllo cloud for me? I’ll send you screenshots from the app to above e-mail adress.


by Anders Laxén

Hi, I'd just like to know how I can view live feed on my Windows 10 PC.

Thanks and Regards,


2018-01-19 05:01:31****************************************
Great! Thank you! :)

by Robert

Please cancel my subscription. Thank you.

2018-01-18 07:43:35****************************************
Thank you.

by Andrew Lin

In a previous post you suggested that a 16/32gb card was preferable to a 64/128 GB micro SD card. As I already have a 64GB micro SD card what is the disadvantage of using such a card, compared with buying a smaller capacity card. .

Many thanks


by Clive

I use Google Drive to store the recordings on one camera and it works perfect. The above that I pay $9.99 per month does not allow me to view any videos, even on google drive. I would like to make the above work perfect like my other camera.

2018-01-18 17:00:25****************************************
I will send the screen shots. The recording section says Amaryllo Cloud. There is no option to select Google Drive. When I go to Google Drive and checked shared with me, only one of my cameras videos appear, the other folder is empty.

by Mark Matovina

All of a sudden, the camera does no longer upload any video to my NAS. The videos seem to be recorded on the SD card, the used capacity there is increasing. I tried to reformat it anyway but with no success,
When entering the permissions for the NAS, I can see the connected user and I see that it tries to create the cameras directory and it tests accessing the file .amaryllo.test which are both successful.

After that, the user stays connected (as with my other camera, which still works perfectly) but no videos show up on the NAS volume.

How can I fix that?

2018-01-18 06:22:42****************************************
1. I reformatted the SD card on a PC which did not detect any problems.
2. I did a full reset of the camera
3. I tried Google Cloud upload
The camera does not upload anything, it just connects (to Google and NAS) and creates the folder for the videos.
After that, nothing else happens. I get notifications for power off or admin access but NOT for movement detection - even when the free space on the SD gets smaller when movement happens. I can also hear the "click" when the infrared LEDs turn on or off.

How can I get the camera back to work?

2018-01-20 14:09:01****************************************
The rebuilt the firmware but without success. After the firmware was in place again, everything went back to the state before. The camera writes its directory for videos on the NAS (or Google Drive) but no videos get uploaded.
Is it possible, that this has something to do with the Plan I am on?

I tried to move from basic to Smart Plan and now my account shows I have been billed two times somehow (Receipt 1516455746 and 1516456715).

It's quite frustrating that the camera does not show any kind of useful information why it's not uploading anything. The videos are on the SD card btw.

How do I get my money back for the 2 subscriptions for the same AMI and how can I get the upload functionality back?

by Harry Brückner

One small problem is that the iCAMHD does not rotate through 360 degrees. When first plugged into power the camera rotates in one direction then stops, it then returns via the front to a position opposite to the first but there is a blank area of about 90 degrees behind the CAM that is not scanned. It is the same using the app one the rear 90 degrees is blocked. How do I unlock the Icam360 to examine the full 360 degrees. I am using the latest Firmware,


This few day i always got delay on the device, the delay is when i turn on the device, it take about 10min to reach online, so i reinstall it, but now it keep saying it cannot connect to wifi, i use QR code and wps already, i just place it beside the router it still cannot connect to it, is it wifi module spoil? Is this device still under warranty?


Since installing Firefox Quantum v57.0.4 whenever I try to view my cameras through Amaryllo Live browser session the cameras seem to connect properly but nothing is displayed on the screen anymore. Both cameras work fine when viewed via Android apps on phone/tablet so can only think it's the browser that is the problem. Any suggestions please??

2018-01-16 07:01:30****************************************
Can you tell me how to enable WebRTC in FF and are the security holes in it fixed already?

2018-01-16 10:00:53****************************************
Tried all of your suggestions but none have worked so far so will have to stop using Amaryllo Live I guess :(

2018-03-26 23:26:14****************************************
UPDATE:- I am now on Firefox Quantum v59.0.2 (32 bit) being used on my Windows 10 netbook computer. Things have not changed unfortunately and I still cannot see my camera via LIVE browser link. It just downloads 1% then stops for some reason. Still works fine on my Android devices. Can't load Google Chrome as very tight on space on the netbook so any help on getting FF working would be nice. Will email you view authority shortly.

by Trevor Pearson

Just wondering about the release notes for firmware 4.3.3. Thanks!

by Todd Steinhauer

Just wondering what the release notes for firmware 4.3.3. Thanks!

by Todd Steinhauer

Dear Sirs
I have just purchased one icam360 and one std icam.

1) I have installed a 16gb card in the icam360 but I want to upgrade it to a new 64gb micro sd card and keep the same admin settings.
2) I then want to put the 16gb card into the std icam with fresh settings
How do I do these things

PS Brilliant camera and software!

2018-01-16 07:48:45****************************************
Many thanks for your answer. What would be the disadvantage of using a 64gb card as I already have one.

by Clive Rahn

I want to buy a new support holder for my iSensor HD. Where can i buy it please.

My best regards,

by Pierre

I'm using app v1.6.4 and camera firmware v4.3.3. Since the latest update, I'm not getting any push alert notification. Can you please help? Thanks.

2018-01-19 17:56:21****************************************
I have double checked all those settings. Everything is in place. However, still I can't get any notification. Please help.

2018-01-23 09:12:12****************************************
I've tried that and it's the same.

by Ives

I see you are still charging my account $9.99 each month. This has been cancelled before, need you to confirm that this is cancelled and not billing me anymore.

Receipt: 1455080878 Subscription Date: 02/10/2016
Item: Qty: 1, AMID: iCMa0ix3g Detail

by Austin

Hi, could you please cancel my platinum subscription. Thank you.


2018-01-15 05:15:38****************************************
Thank you!

by Laurent Ma

The camera does not respond. The blue light is solid. I press reset button and nothing happens. Disconnect and connect again to the electricity and blue light still solid. The camera does not responds. What can I do. Can happen

by Alejandro

After a firmware update the camera offline. I try to reset and reinstall but I receive after QR code error from camera (- 1200).

2018-01-15 19:21:18****************************************
Now the camera does not responses to hardware reset. No beep, no auto motor calibration.
Blue led is solid on. Green light is off.
I think the problem is in the firmware ? But I do not know !

by sousa barros

Hello, I use the camera to monitor my baby's room using the Amaryllo app on my ipad. However it seems like the app exits frequently after 5-10 minutes and I will have to relaunch it. Sometimes it loses connection and when I reconnect it gives me an error. Can you please let me know why it is doing that? It is frustrating having to re-click all the time and I simply cannot rely on it at night as it will quit midnight and I will not hear any noises/crying my baby is making.

by Gillian

My recording has stopped. I toggle the switch and it starts to record again. I get out of settings and go back in, and recordings shows it stopped. I cannot keep recording mode on continuously.

by Christopher Johnson

My camera won't record. I've toggled the recording switch, but it stays in "Stopped" mode

by Christopher Johnson

Can you please advise whether it would be possible to view multiple camera feeds on the same mobile app (i.e. all at the same time) rather than having to swipe for the various feeds of different cameras

by Omar Saudi

I would like to purchase an ATOM camera. I read that the camera need a 2.4ghz wifi connection. My concern is that, despite having such a wifi connection, my mobile phone hook up to wi fi via a 5 ghz connection. could this create a problem while pairing the camera to the app intalled on the phone? The phone is a One Plus 5

2018-04-18 10:19:35****************************************
I bought an ICAM ATOM FHD which is having serious troubles. At the beginning I managed to install the device and it worked properly for a while.
Now the device goes continously off line, and the reinstallation process or reset are often useless.
No light is on.
When I try to unplug the camera, after plugging it aain the blu light switches on, fixed, but after a while it goes off.
No reset or installation process starts at this very moment.
I tried to replace the sd card (formerly I used a 64 gb Sd card, while now I inserted a smaller one, 16 gb).
I tried also to use another cable instead of that furnished, but nothing changes.
The firmware shown in the app was the 4.3.3.
At the beginning, let's during the first month, the camera worked properly.
Now it is definitely off line. In one case I noted that opening the app, the camera went after a few seconds from off line to on line status without I did anything. This happened only one time.

Can you help?

2018-04-19 09:44:28****************************************
I would exclude the privacy mode related issue. I can't say if the camera goes off line while in privacy or not-privacy mode. The app simply shows an off line status (gray dot), making impossible to change the same status (so, while in off line status, the camera is not in privacy mode).
As to the usb cable, well I have already tried to change cable, with no results.
Consider also that the camera is less than two meters from the router, so it is unlikely there could be a wi fi signal related problem (as a matter of fact, other devices work properly).
Yesterday, accessing the app, i saw the usual off line status changing in privacy mode (without any action from me).
During the night, while the camera was in privacy mode, I received an alert advising the changing of camera status (from privacy mode to off-line; again, without any action from me).
I will try with the firmware rebuild, but I am afraid that the camera is having a hardware issue.
In that case, what can I do?

2018-04-20 09:59:10****************************************
Ok. can you tell me where I have to send the camera for testing and repair?
The camera has been purchased via Amazon early this year. What do you need for warranty? I have the invoice issued by Amazon.

2018-04-20 10:27:11****************************************
The Amid is iCRa0az5x

by Fabio Vasques

I was just billed for a year for two subscriptions to your platinum service. I didn’t receive any notice of this ahead of time. I no longer own these cameras and want my subscriptions cancelled and my money refunded. The subscription period hasn’t even started as I just received the invoice. Please refund both invoice 1515642181 and 1515642230. I will keep my Gold plan with another camera that is still active. Thank you.

2018-01-11 04:15:31****************************************
I plan to purchase new cameras and use your service again once I move into a new apartment. The last cameras were sold with my old apartment.

2018-01-11 08:50:41****************************************
Yes, I will go ahead and buy the cameras. Should I paste the invoice number here to transfer the subscription?

2018-01-11 09:00:36****************************************
Yes. Do I post the invoice number here to transfer the service?

2018-01-11 09:20:13****************************************
Great. Thank you. I don’t know the old device numbers. But my gmail account is The order was just placed. The two new devices (I don’t know their numbers) are on the following order:
Order Number 1515661538
Transaction No. 2000001567
Auth. Response Time 2018-01-11 09:07:44
Transaction Successful

2018-01-11 09:46:49****************************************
Thank you! I really appreciate your help.

2018-03-19 11:36:35****************************************
Hi. My two platinum accounts have not been moved to my new cameras. I just set up one in my new apartment. And I still see the account attached to the two cameras that I no longer own. Is it possible to please move my two platinum accounts to the two new devices I purchased? Thank you.

2018-03-20 08:09:24****************************************
No, unfortunately it is still not working.

I am playing with iCRa0bb8i, and itnstill does not have a plan. But I show still my old camera have a platinum plan each. So it isn’t switching for some reason.

Thank you.

2018-03-20 10:03:16****************************************
I have never purchased ATOM AR2 White E27*1 - iCRa0bc5y. The code you have above is the code for my AR2.... My ATOM White is in Dubai, so I can’t check its code right now. But the above code is the ATOM AR2 E27 that I bought and was shipped to me. Is it possible you took the codes from the wrong order? My invoice number was INV18010013.

In any case, the two cameras that you mentioned are not affiliated with me. Is it possible to add iCRa0bb8i to one of my two platinum plans? And as soon as I am in Dubai and can check the code on the other camera I will write to put that one on my other platinum plan.

Best regards,


2018-03-22 05:31:35****************************************
I need to travel and would really like to have my camera working today. Please, can you remove either of the cameras currently on the platinum plans and add iCRa0bb8i? This is the latest AR2 that I purchased directly from you, it is installed in my house and I need it working while I am away. Is it possible to activate the plan for it today?
Thank you.

2018-03-22 05:49:47****************************************
Ah yes. I just had to go into settings and back out. Thank you!! Much appreciated.

by Derek sheeler

I am having trouble with one of my AR3S Camera's.

In the cold below -20C it just gives me a black screen and doesn't capture motion or activity at all.

My other AR3S works fine in the Cold. Your help is appreciated.

2018-01-12 16:15:31****************************************
1. Both the front LED's are on.
After doing a power cycle I got it to come back but it refuses to switch in to night vision mode.

Here are some photos

The totally black picture is what I was getting yesterday. The other pics show some spots of light at night. And one pic is from early this morning with a bit of sun. So I am sure the night vision is not switching on.

by Travis Kittlitz

My iCam pro deluxe stop working. It has a solid blue light and I can not connect through the app or WiFi. I tried to reset but nothing happened, the light remained solid blue with no way to connect to camera.
Please help.
Thank you for your time !
Troy Lizama

2018-01-18 02:00:06****************************************
I followed the rebuild from external SD. I still have a solid blue light and can not reset. No motion at all.

2018-01-29 22:21:59****************************************
My camera is not responding to the F/W rebuilding. I am trying different AC cables. Do I send the unit back to you for repair? Or can you guide me with the next steps to take?

2018-03-14 22:20:31****************************************
I have tried everything you told me to try and I am not getting any results. I also tried different AC/cables and still no response from the camera only a non blinking blue light and no movement. I also changed SD cards to check i the SD card was a problem but the same results.

Please Help.

2018-03-14 22:35:22****************************************
I tried all the steps that you sent me and still I get no response from the camera only a non blinking blue light and no movement. I also tried using other AC/cables, I switch the SD card and I still got no response.

Please Help me get my camera up and running again.

by Troy Lizama

Today I am unable to connect to any of my cameras using my android device. Was working fine yesterday.

When I try it just stays at 0%. I figure it cannot connect to your server.

by james cowell

Why won't your IOS app download?

by Carl Ramsey

Hi, are your products Honekit compatible?

2018-01-09 13:11:27****************************************
I did not ask about API, I was asking if you support or plan to support Apple HomeKit

by Norb

I would like to set up the app on 2 iphones, is that possible? I downloaded the app to both, but I can't get it to work on the second phone.

by Bonnie

I can no longer view the camera live on the browser, either Chrome or Firefox.. After loading, the display area for the camera remains grey, then after a few moments, I get the error message "streaming video time out", then it has a 5 second count down and then reloads, but still nothing is displayed..
I can connect to the camera and see the video from the android app without any problems.

2018-01-08 09:36:56****************************************
I just tried the "Public" cameras, and they are also blank for me, both on Chrome and Firefox. I am using a Macbook Air, but I also tried browsing to my camera on a Chrome browser on a Windows 10 laptop, and it is also blank...

by Gregory Wee

icam stopt responding so i took the power off and let is calibrate it is now stuk in calibration process and keeps moving in steps of a few mm at a time then stops again for 30 seconds and so on
i have tryed to update the firmware via sd card with the same result
pressing the reset button has no effect

2018-01-10 19:27:34****************************************
So what u are telling me is that my camera is not repairable ?
owning three icams this one has been the one always giving trouble even when it was brand new
if this is the way amaryllo customer support works in future no more amaryllo products for me

2018-01-11 19:10:20****************************************
i have solved it myself the camera works again with a different power source so the camera is not hardware defective like u said

by kurt

My account was for a free trial. Now that it has ended, the Free Basic plan is inactive now.
Please let me know why I am not getting the recordings in amaryllo cloud viewer.
The last recording in Amaryllo Cloud Viewer is from December 26, 2017.
In the app settings/Recording, the Amaryllo Cloud Plan is INACTIVE.
How can I active it in the free mode?
The recording is on and the SD card is Good, but 98% used.
Should I need to format the card, so that it will start recording and so that I can get the 24 hrs recording (as it is for the free plan)?
Ivonne Bertran

2018-01-05 17:05:23****************************************
How can I get the 24 hour cloud.( Free) as it used to be?
I just paid for the smart plan, but now I see that it doesn't include cloud storage. I got confused with the 7 day video alert... That I don't know what's that....
Did you change your plans?
For more than 2-3 years I have been using the free 24 cloud storage.
I paid for a plan that doesn't work for me, and still inactive.
Please help

by Ivonne Bertran

I installed my iSensor HD on my new Samsung 8 (was on Samsung 5) and I can't get it to stop panning in live view. I just want it to be still so I can pan the room when I want to view it. Any ideas?

by Sue Short

Hej I have several cameras, It was working until a couple of days.
Now cannot access the cameras via firefox or iPhone app.
I have reboot the router.
I can access all other stuff i have at home remotely.
Please is the problem at your end?

by Jose

Dear support-team,
since nearly 2 hours all our cams are offline. Even the one that is connected via LAN (see above AMID) is offline.
Our cams are in diffrent locations. Our Wifi as well as our LAN do work in these locations. Any help? What happened? I get notice 'access denied contact support of Amaryllo'. Please help.

2018-01-05 09:33:37****************************************
Thanks guys, everything is fine again. Since yesterday late night CET zone.

by Marco

Device always offline and cannot connect the server

2018-01-04 04:06:44****************************************
After factory reset the device and pair again, the AI recognition alert function was deemed, is it normal? as I using from Dec 15, and unable to retrieve the camera

by Law

Could you please change my cloud contract from silver plan to the smart plan (1 Year). Thank you

by Hansruedi Jung SSL certificate expired

by PY


Please cancel my cloud subscription, I can't find anywhere on your website to do this.



by Aaron Raikes

Blue light comes on but then turns itself off. Can't activate it. Doesn't even show up in my app.

by vicky minich

iCamPro stopped working. This is my third robot fail or stop working in 3 months...I have tried resetting without success; I have re-formatted the SD card and tried to flash the robot without any success. The blue light stays on, blinks every 15 seconds, will not restart or move at all...tried removing and reinstallation...nothing

2018-01-03 02:06:55****************************************
As my first complaint explained, I have already done this. In order to entertain you, I did it did not work. I am tired of failing robots.

2018-01-05 11:31:33****************************************
The question remains: will this be covered? Again, I already sent in 2 devices for repair. It begins to get suspicious when your products begin to fail one-by-one...

2018-01-09 22:57:37****************************************
I figured it out on my own. Luckily I have two devices. It is the power cord and adapter. Please send me a new one. It is the least you could do.

2018-01-10 11:24:19****************************************
So you will not replace your faulty wire and power device? This is still a manufacturing default. Stand behind your product and do the right thing

by Dustin

not rotating completely and re-install is just not happening either with the QR code or the or the wp3 button

by vicky minich

Unfortunately my Patio unit that was purchased in March of 2017 has failed. Please CANCEL cloud service ($3.99 mo) immediatly.

by Gabriel Rodriguez

Unable to find the iCam HD 360 apps in Samsung Play store. Searched on google and downloaded the app but unable to continue as it prompts me to "upgrade firmware" but pressing the camera button doesnt take me to the UPGRADE option, rather prompts me to uninstall the app.

Is the iCam HD 360 app really works ? or is there any better way to download the app and also upgrade the firmware?

Mesfin B

by Mesfin

qr scan failed on android device

by Nadim Daher

There is a connection problem, and an error message is always appears to have a connection problem to the server. What’s wrong with my webcam? And the server?

2017-12-27 05:03:50****************************************
There is another issuers that the device seems always offline but the green light is on.
If I remember correctly, the error code is 105

2017-12-27 05:20:01****************************************
It said, there is an error while assessing the server (10), I wonder what’s wrong with the server ? And actually which server ? My internet server or the webcam server ??

2017-12-27 05:23:08****************************************
I couldn’t get into setting and actually I tried reset yesterday two times, and it works for a short period but failed again today.

2017-12-27 05:45:59****************************************
Ok thanks. I will Try tonight .

2017-12-28 16:50:30****************************************
Thanks for your information about the manual firmware rebuild but it doesn’t work. I did what exactly you told me about downloading the zip file and unzip to the SD card. The iCamPro started to reboot but the blue led light never blink. The system is still not working properly, the status on my phone apps showed the iCamPro is offline and online randomly and every the green light is on, it’s still not able to connect and everytime it stopped at 80% loading and the error message appears. Even though I occasionally able to connect to the iCamPro it drops out very quickly and never connected again. Please kindly help, I bought this iCamPro within this year and I wonder if there is somewhere I can go to in Hong Kong, so that someone can check and fix this problem for me. Thank you very much.

by Nelson Chang

Does iSensor HD support RTSP??

by Asif

Hi Amarryllo
Is it possible to set private mode of camera via Google Home?

by Kamolphet Fonghem

When upgrading the firmware for my , I accidentally turned it off so when turned it on, it is not working anymore. Would you please provide me the approach how to rebuild the firmware for , very appreciated!

2017-12-22 14:04:25****************************************
My machine is iCam HD and its id is iCMa0fr8i.

by Emily Tai

I need the firmware cause after the reset the camera does not go on following the steps described on the manual.
this link is not working


I am only able to see 24 hours recordings.
I have Amaryllo Cloud Platin subscription?
Should I use Amaryllo Cloud or Google Drive? What i the right choice?
I have payed for Amaryllo Cloud Platin and I belived I shoud be able to use the Amaryllo Cloud.
I have tried both Amaryllo Cloud and Goggle Drive.
I thought I would be able to see recording for 365 days. It has not been possible for me yet for a long time.
Boot cameras are upgraded to firmware 4.3.3 and restarted
What is wrong?
Best regards
Michael Frandsen, Denmark :-)

2017-12-22 12:36:52****************************************
I am not able to upload sceern captures in this message windows.
I have the following things:
Recording section:
Upload storage= Amaryllo Cloud
Amaryllo Cloud section:
Amaryllo Cloud subscription= Platin
Amaryllo Cloud Services icon= When I press the Services icon it shows no video files.
What can be wrong? It is the same problem for both cameras iCRb0aa9j and iCRb0aa9g
Best regards and Merry Christmas

by Michael Frandsen

I would love to stop my silver plan on my icampro icraodd4u and icraobv5j

by Ricky Seck

ma camera patio ne se calibre pas, et la led reste allumée?

by kuster

Hallo, I wish to terminate my silver plan subscription and my credit card registration.
How to do?

With best regards

by Kim Jürgensen

I have questions about multi-viewing with tablet devices and PCs:

I found a new feature "Multiview" on Android app (ver.1.6.1) recently.
- How many cameras can the feature display at the same time?
- The video quality is also adjusted automatically in the multi-viewing, right? What is the lowest to be adjusted? (360p?).
- When is it released on iOS app?

When browser viewing, (FireFox is OK but) Chrome has been in trouble these days.
It won't open any camera and sometimes with the message "Device is occupied by another user" though no one is probably using it.
Please give me an answer to solve the Chrome problem.

by Tatsuya Namiki

old phone died, so added app to new phone, but can't get it to all connect.

by lingerfelt

This unit was working just fine a few days ago. I has even received the updated app that allowed both my ATOM and ATOM AR2 to be view at the same time. I was checking them today, and the AR2 did not work. I reset it, plugged it back in, the unit cycled through and shut off again. Attempted to register it again, it did not register. As if the wifi unit is out on the camera. The ATOM continues to opperate just fine. Any suggestions?

2017-12-19 15:59:35****************************************
It will not connect to internet. It attempts to connect to my 5G instead of 2.4G, however once this step is complete, it never connects. The camera itself appears to be functioning without the internet. IR light up in dark, go off in light. The camera lens tracks me as I move within its range. I have no way of view its content without a connetion to my network. I will check to see if its some sort of compatablitiy with my Galaxy Note 8. However, i do not think that is the issues because I am connected to the AMID that is on the network and functioning properly. The blue light is solid and green light flashing couple times a second. Was not able to connect with different device. Now what? At $300 plus, I don't want to purchase another one, especially if the life span is a couple years.

2017-12-19 16:01:53****************************************
I forgot to mention that all steps followed. The camera performed as you states in the PS portion of your last message.

2017-12-20 12:16:27****************************************
I did not reset hardware after refuilding firmware. My instructions told me to reset hardware before rebuilding the firware. So I can try that. The camera had been removed and added by many time after each successful step. I even added it to an app that had no cameras on it. I was able to successfully add the AMOD after attempting to add the deluxe ADOM AR2 twice. I have not attempted to add by the WPS and QR did not work.

2017-12-21 13:03:53****************************************
So send it in for repair?

2017-12-23 00:55:35****************************************
Will no one respond to this thread any longer? What is the next step? I would like camera coverage again asap.

2017-12-25 13:56:45****************************************
Let me know the international cross border chargeable repair services you recommend so I can contact them. Also, if a part comes to mind that requires a little skill, I have some training with soldering and working with small parts. I could replace it myself. Provide me with the information required to send payment for the part.
I'd also be willing to make a deal. I would purchase a new ATOM AR2 if you would repair the one I currently own for no charge. I'd be willing to pay for shipping. Let me know if this would be an option.

2017-12-26 17:52:03****************************************
So the issue is, the unit will not connect to 2.4G WIFI connection the other unit is connected to. Let me know if there is anything elso I can do to get this unit connected. If not, sounds as though I need to stick with companies in the US.

Thank you.

2017-12-27 00:33:48****************************************
What is going on! My second camera, which up to this point was working as expected, suddenly disconnected from the wifi and will not connect. It is tracking. The green light is flashing. The IR led's are lit. But I cannot connect with the app. Are you sabotaging the products in the US for some reason? The last firmware update, is this the issue? I have almost $600 in camera's with amaryllo's name on them that are not connecting. Please consider this an urgent fix.

2017-12-27 12:05:29****************************************
I camera that was functioning? I was checking alerts. I received several within a couple hours. I went to check that last one sent. It was having issues connecting. I closed the app and restarted it. The icon on the app that registered red when in private mode, green when active mode was now gray. It would not connect. I went to the camera itself, it was moving, LED IR lights on, green light blinking. I did not change anything. WIFI that it had been connected to from the time I initialized them and added to my network. The first one went down a couple days after a firmware update. Now the second one is gone. Your company is all about the revenue, not about the patrons/clients. I'll send both of these items back to you no change. Keep it. I'll purchase quality product, not the trash Amaryllo sells. Give me your address to mail the trash back to you. Keep all your pressious money! See how far it takes you after you leave life.

2018-01-02 13:56:46****************************************
I attempted to connect to my network using all methods. These cameras are no longer compatible with my home network. Send me amaryllo mailing address and I will send your camera back to you with no charge to you. You can keep them. I recommend you find out what the problem is so you can help other customers with this issue. I will be replacing these units with superior to protect my home and family.

Thank you.

Henry Elliott

2018-01-03 13:39:23****************************************
Do not send the units back.

by Henry Elliott

Light is solid blue. Will not reset. Last time this happened I was given a url to a file on drop box that i used to get it going again. i found the post but the file is gone now. Why did you take it down? Is there an update file. Please help.

by Scott Wilson

When I turn on the camera on only the blue light is on, and the motor calibration dosen't start. I have tried to re-connect the power and re-set the camera and the wi-fi setting several times without any succes. The camera seem dead!!
I purchased it in April 2016 and it has been running without problems untill yesterday. Please advice what to do asap!!

by Kinn Olsen

I have two cameras, however iCRa0ae1b looses internet connection all the time and I keep on reinstalling it. Now I tried to upgrade the firmware to v4.3.3. It still does not work. When I try to reset it now it turns of after the resetbutton is pressed for 30s.
The other camera iCRa0ae1h is no problem with.

2017-12-18 15:11:55****************************************
The problem remains. The blue ligth never starts blinking. It it like the motor calibration/rotation never stops.

by Johan Ivari

Why is my iSensor HD getting offline every 3 days?
After round about 3 days my camera is loosing its wifi connection. After rebooting it is working fine again - for only few days. In the log I can see that sometimes the camera looses the wifi connection, restores it, looses it again, restores and remains online. Sometimes the camery remains offline until reboot. A behavior like this is unacceptable.
Is there an explanation and bugfix? It seems to be a known issue.

2018-01-19 15:41:13****************************************
Hello Support,
in the meantime I tried to fix the loss of the wifi connectivity by resetting the camera. Unfortunately, it is not getting better. The camera is still loosing the connection after some days. What needs to be done to get the camera replaced?
Please let me know. Thanks in advance.

by Beinhoelzl

Hi there, i just want ask you what can i do , if ihave to reinstall my camera, because i change my wifi net, So when i where do all the process to reinstall, the camera didn´t recognize the QR code, just appear an error sign, please tell what can i do !

2017-12-15 05:39:34****************************************
Forget it , I made it !!!

2017-12-15 07:04:15****************************************

by Claudia J Velasco Badillo

How do I setup Google drive?
Have already inserted and formatted a microSD.
When clicking ‘settings-Google account’ - selecting my account; Amaryllo services are offered.
Just want camera images to be stored at Google drive without any paid services.
Please provide guidelines for setting this up.

2017-12-14 18:27:50****************************************
Have done so, though the Google Drive logo is not replacing the Services button logo in the amaryllo app.
Every time when I click the Services button I have to re-select the Google Drive option, which brings me to the Google Drive folder, without any further options to click on.
Please provide me a step plan for installing Google Drive.
Many thanks,

by Jan Willem

Hi Support
Is it possible to copy face recognition profile from one iCamPRO FHD to another iCamPRO FHD?
Right now I have to proceed face recognition on each cameras which is consume so much time.
Thank you

by Kamolphet Fonghem

I have a new router. My phone is properly re-connected to the wifi. My device will not read the QR code. Both the blue and green lights are blinking.
What can I do to reconnect?

by Charles Saunders

This is the final feedback before I disarm and store away these two AR3S. Please forward this to your product management.
The Atom AR3S do not support 5GHz WLAN. In my case this turns into a showstopper, because:
I can not provide LAN cable internet to the location where the cam is mounted.
I can not use the 2.4GHz WLAN because streaming on this band does interfer with about 20 other WLANs at my location.
Including an multi band WiFi for 2.4 and 5 GHz would not cost much but would take a big burden regarding connectivity from the owner.

by Customer

I have an iCamPRO that is no longer under warranty. The USB port on the camera is broken. I took it apart and saw that the port was broken and it will no longer power up. The small connector actually broke off of the circuit board. Is it possible for me to purchase the small circuit board that the USB port is on? I am certain that would resolve the issue. The serial number of my unit is 5151A05160712003

2017-12-12 14:02:04****************************************
I live in Mechanicsburg, Pennsylvania. USA. The camera is perfectly good with the exception of the USB port. It would be a waste to throw this away just because of a broken port. Anything you can do would be greatly appreciated.
Thank you.
Rick Maringo

2017-12-20 14:31:21****************************************
Thank you for getting back to me on my request. I ended up fixing it myself by removing the broken USB connector from the circuit board and soldering two wires from the USB cable directly to the circuit board. It is now in good working order. Thank you again for your support.

by Rick Maringo

Having a lot of trouble accessing recordings. Can I get some assistance ?

Deaf ears the purpose of having a camera if I cannot go back and easily review footage of someone vandalizing my house. Can someone help me verify the settings on my storage And robot? Nick

by Nick Zellem

My camera stop working, i tried a lot to reset it, but it doesn't work, even wireless reset not working.

2017-12-10 15:39:34****************************************
i formatted the SD Card, using the app you sent, and i follow the process exactly same what you mentioned, but no response at all, and keep showing blue solid led, not blinking at all,

2017-12-11 10:26:29****************************************
Well, it's working now, thank you very much

by Mo

Ho già altre cam Amaryllo e quando ho aggiunto questa nell'applicazione mi ha dato i seguenti errori:
1. facendo play al video esce il messaggio "aggiornare il firmware"
2. aprendo le impostazioni esce il messaggio "sd card error" (non ho inserito nessuna card perchè non mi serve)
3. se cerco di aggiornare il firmware esce il messaggio "non rilevato"

2017-12-05 22:04:54****************************************
thank you so much
I solved by manually updating the firmware

by daniele caiani

We received the faulty product from our customer. Could you tell me how to return it for repair or replacement in Australia?
Fault: no connection . Connect to the power cord. Power indicate blue LED on constantly, no flash indicate. it cannot scan QR code . Item is not respond whatever press the reset button or Charge WPN etc. Our customer is purchase on 22/06/2017 and return on 28/11/2017.

by AndyLi

stock with blue light only.the camera also not rotating or detecting..what should i do fix this problem

by nick

I've been using my Patio since I bought it through your kickstarter campaign. My camera is running on firmware v4.1.2. I frequently get the message to upgrade to firmware v4.3.2 but it always fails after download. Camera and phone where on the same wifi network. What can I do to get to the latest firmware? since it is a Patio mode the camera is sealed so I can't remove the sd card without breaking the seal and make it less waterproof.

2017-12-01 10:08:34****************************************
Thanks for your quick reply. The camera works ok. I am going to ignore the upgrade massages for now.

by Merijn Bolhuis

I got a new phone and can't get it to connect with the camera. I've even tried rebooting the camera ?
Any suggestions ?

by Jeff

My AR3S cameras are supposed to have amaryllo platinum for a year (Till around July 2018) but they have stopped giving AI alerts. You assistance is appreciated.

Also is there a way to download a video clip directly from the Camera in iOS?

2017-11-30 21:58:53****************************************
About an hour after I sent this message yesterday, AI alerts started working properly again. Thanks

by Travis Kittlitz

Even when i select atom 3 the support is for ICamPro. My camera worked, and for some reason is no longer connected to my phone. Ive tried to reconnect. If i log into my router my camera is still showing and active. Yet i cant get the QR code to work....So i tried the other 3 methods..none which work. Why did my camera disappear from my app? Can you send me a pic of the qr code...may be a clearer pic would do the trick. My email on file is either the or (both the system seemed to not to be able to find).

by Chris Gomez

Hi! Which countries are your products available in? Which countries do you ship too?

2017-11-29 05:30:23****************************************
I don't have a particular country in mind, I would just like to know which regions your Atom 2 is supported and is able to be distributed in. Thank you!

by Harry

Hi, I would like to discontinue my Silver plan and stay at basic plan. How can I do that ???

by M. Morenza

Firstly, can't turn off Patrol mode. Can do that only with reseting cam, and after it can't connect to wi-fi and i have to hard reset it

by Simon

Can I use two phones?

by Wuchimin

Wonder if you can help with below. We are an authorised reseller of Amaryllo in Dubai. A client has an issue with a recently installed ATOM, in specific; he is unable to view the feed from his 3G or 4G signal. There also a delay between movement being detected and pix taken. Can you please advise

2017-11-27 11:32:58****************************************
Hi, please find below answers to above.
Operator is Etisalat. Issue occurs on both 3G and 4G. The issue started immediately post installation. Code error is 100 (server error). Wifi inside the house is a 32MB connection and has coverage throughout.
Look forward to your advice

2017-12-06 15:43:05****************************************
I have reset and reconnected camera. I am now getting error code 15. Seems to happen after linking Google Drive account. Can you please advise

2017-12-07 04:50:06****************************************
Thanks for the response. Can you please advise what would cause the error code 15

2017-12-10 09:50:35****************************************
The server issue seems to only appear when the camera is linked to google drive account. Can you please advise if other customers have faced same issue and as to possible rectification. Also there still seems to be delay of camera reporting movement or face detection. Again, can you please advise what can be done to resolve

2017-12-12 12:54:36****************************************
Can you please advise regarding the Google Drive issue outlined earlier. Sorry but your responses to query regarding the camera delay in notification is incomprehensible. Can you please explain what in specific can be causing this as " the performance of 5 minute is still stable" means absolutely nothing.

by Omar Saudi

First day camera was great . After upgrade the ai recognition tab disabled and caned be enabled . Moreover camera response for events very slow . Some events not recorded or catch . So is it firmware issue or hw ?

And do require to reset the camera ?

2017-11-27 08:20:45****************************************
Hi , still the face recognition not enabled . Moreover I did reset and still slow . Could you advice how to do or perform manual firmware recovery ? Since article posted has old link for drop box which not valid any more

2017-11-27 19:50:16****************************************
Great, I will plan to perform this tomorrow , meanwhile still the face recognition not enabled in camera ?

by Mohamamd

Does ATOM AR2/AR3 support backup the data on local drive via Wifi without using internet ?

by Japes

I set up another viewer but the second viewer is not getting alerts. I also purchased the 10 sec. video alerts but it is not working. I don't know how I can reach you for phone or chat support and am quite frustrated. I'm going out of town and it appears I won't have full benefit of the product because the support is terrible at this point. Please help.

by Tim Rahill

One of our cameras was faulty and stopping tilting up and down, instead it made an unusual clicking noise. We reported it to Amaryllo and they asked us to return the package to their technical department in Taiwan – which we had to pay for! We assumed we would get a refund for the postage due to the item being faulty, however they instead asked for another payment for an inspection fee and return shipping to the UK, on top of not refunding us for our outgoing postage costs! We were well within our 1 year guarantee therefore definitely should not have to pay for inspection costs. We disputed these payments, highlighting the fact that their terms and conditions state that they would ‘’repair or replace the unit back to the sender free of charge and reimburse the sender for the shipping cost” for defected items. Since then we have sent them numerous emails asking them to return our items but have not received any response. We are now left with no camera and no refund meaning we’re out of pocket by £300+. We even tried to contact them via Trading Standards, but they continue to ignore us.

2017-11-30 09:19:41****************************************
I did read your email sent on 30/07/2017 and replied via email on 04/07/2017, 20/07/2017, 31/07/2017 and via Trading Standards around 07/08/2017 and European Consumer Centre around 25/09/2017, all of which you have failed to respond to!! How can we discuss this dispute if you are not willing to respond for 5 months! You still haven't returned our camera or shown any signs you will in the future, therefore we are at a financial loss. This is not how you should treat your customers!

2017-12-11 12:17:26****************************************
Yes I received your email on 03/07/2017 and responded to it on 04/07/2017, 20/07/2017, 31/07/2017 (sent with read receipt) and via Trading Standards on 07/08/2017 and ECCS on 25/09/2017 - all to which you ignored!! We have tried everything we can to contact you and you've failed to respond until I went public facing. How can we resolve this issue if you do not respond?!

by Suzy

I wanto change service plan from Platinum to free basic.

by Yasuyuki Tanaka

Hello. I wanna integrate my camera in my domotique installayion at home. Provlem fibaro ask me snap video url ans jpg. May have you an idea of to do ? Thanks a lot

2017-11-27 06:25:56****************************************
Thznks for your answers

by Richard

I removed Amaryllo Patio cam from my phone and now I want to install it again, but when I plug the camera the blue light is still, not blinking, and I can´t install the camera through QR code.

by Juan Soler Llácer

Hi I"m getting "an error code from camera(15)" it will only load up to 80% and stop and im only able to connect to the camera when I'm home and once i leave my house then I would not be able to view it on my phone can you let me know what to do to fix it thanks

by chuen lam

I am trying to save the recorded video to NAS.
My iOS app version is
iCamPROFHD firmware is 4.3.2
What address should I put in the share folder? My NAS address or the cam address? Do I need to create a folder on my NAS?
I tried my NAS address on the share folder but status still unmount. I already changed the upload storage to NAS event and there is a SD card inserted.

2017-11-21 05:49:54****************************************
My app is different than the one in the video.
I created the folder in my NAS and input my NAS address in the app. Do I need to specific the path? I tried both // and // where cam is the name of the share folder I created and the status is still unmount.

by Herbert

How to record camera's view without using Wi-Fi? I can setup using Wi-Fi but want to use it without Wi-Fi connection recording into the 32GB micro SD card

2017-11-20 13:13:39****************************************
Thank you to solve my question and well understood there is no option to turn off the wifi to run the camera. Rgds.

by Matsumura

Dear Support
I've experienced alerts delay in all of my iCamPRO FHD for 12~16 min. after event detected, the issue happen around 2 weeks ago until now. .
here's AMID
Thank you in advance

by Kamolphet Fonghem

have two of same type and can’t get either to reset despite all attempts - blue light stays on, will not recognize hard reset

by Troy Miller

How do I invert the image from the camera? I had to mount the unit upside down (bracket on the top) and everything looks upside down. Where is the control to invert the image?


My live view also fails when I receive error code 15. I only use Wi-Fi on the latest iPAD Pro mainly but also on iPhone 5s.
I can see the live feed at home but not on other networks which until recently I could. It gets to about 80% then error 15 appears.
Not impressed that this is not being resolved.

by Jonathan Plowman

Hello! From the Amaryllo-app I get a message that firmware upgrade v4.3.2 is available. The upgrade starts, but fails allways. Smartphone and camera are in the same WLAN. Is there another way to upgrade the firmware than inserting a SD card? It's difficult to dismount the camera from the wall... Best wishes, Stefan

2017-11-15 07:05:20****************************************
Hmmm... I had a quick look at my purchase order: it's an "iSensor HD Patio with 32GB Embedded Memory Chip". Does this model have an external SD card?

by Stefan Biebl

I cannot access my camera with my phone. I keep getting error code (-1200) and (-1001) and camera offline. I have purchased the online storage platinum plan and can no longer access anything. Please let me know what I should do to resolve this issue. Thank you. Matt

by Heath

Why there's no option to manage channels, (add/delete)
I can add/create a channel or assign camera to it, but I cant delete it myself...

I'd like to delete the channel made to Amaryllo live, what should I do?
account name :

by Lukas

Hi Team
Does ATOM AR2 support backup data on NAS or network drive via Wifi without using internet ?

by Praveen

Hi Amaryllo Support Team,
I'm really worry about my camera since I'm facing weird problem, it was working fine but in the software I found option to upgrade the firmware version,since I'm technical person my curiosity makes me to upgrade it to latest version, and once it finish, in the application i found the camera become offline and doesn't become online, so i tried to troubleshoot the problem but no luck, i tired the reset the camera to the factory setting from the reset button but no luck. when i power it, it's showing blue solid LED but doesn't moving. it could be firmware in flash is corrupted, so i tried the link in the dropbox ( in your support forum but the file is not found. I NEED YOUR SUPPORT ASAP. Thanks

Best Regards,,

2017-11-18 18:50:38****************************************
Thanks for the update,
I unzip the files, and after I powered on the camera I heard the detected sound, and after a while a WRONG sound comes on and doesn't work. kindly help..

by majed



I attempted to reset the device by letting it do it's calibration and pressing the rest button. No matter how long I hold the reset button there is no beep and the blue light never starts flashing.

2017-11-12 21:48:15****************************************
The device is the Patio.

2017-11-23 05:19:21****************************************
I did both of the above things. This time I did get the camera to reset. Pressed the reset button and it beeped. My problem is still when I plug the camera in the blue light comes on steady. The camera rotates to the left and then stops. The blue light never starts to blink.

by Ron

I have a new router type huawei hg8245q I need the definition of the camera is a fiber and has the property of 5 and 2.4 What are the appropriate settings for the definition of the camera where I won in various ways I could not.

by hani

My iBabi cannot rotate or reset. It only has solid blue light on. Thanks.

by Joanna

Hi are these cameras able to be viewed using Amazon's Echo Show? If not currently compatible, is this something you are working on?

by don trainer

When I am at home the video life feed works well. As soon as I leave the house the life feed no longer works and I receive a "15" error code.

2017-11-08 12:26:35****************************************
I have been using my iPhone 5 for several years now and never has problems. All this stared Last Monday. I am in the U.S.A. Not sure what you mean by operator SIM. The disconnect happens when I leave the house. Indoor Wifi works well and not sure why it wont work when I leave the house. I do not have an Android phone.

2017-11-09 12:26:45****************************************
No it is Verizon which I have used for many years.

by Elke Johnson

I'm trying to use a Verizon jet pack for the camera alone. The jet pack works but when I leave the house & put my cell to cellular, it says the device is offline. I noticed that the jet pack suddenly reads 3G when it's suppose to be 4g. Any advice would be greatly appreciated.

2017-11-07 04:31:20****************************************
I’m using an iPhone & it works with the jet pack when I’m setting my phone to the jet pack as wi-fi. Then when as I’m switching my phone off the jet pack & go to cellular, my app says it’s off line. I’m not capable of using the house wi-fi because I’m using the neighbors router & it does not work. I’m simply curious why it works when my phone is on the jet pack but l switching it simply takes it off line. I’m not using the jet pack when I️ leave the house because the reason for the pack was simply dedicated to the camera & when I’m in need of wi fi.
Thank you for a prompt response & I’m sure it’s something dumb that I’m not aware is 4g on the pack but I’m not sure what the cause may be.

2017-11-07 16:45:32****************************************
The iPhone that Iv been using is AT&T pre-paid. The jet pack is a Verizon 4G jet pack. I will find out more about the jet pack...because it does work but like I said, I use the jet pack as my wi-fi. The router upstairs does not lock into atom. Apon leaving the house...I switch to cellular & then I check the says it’s off line. I had my own router & it worked. I see no green light nor a blue after resetting it...even when it works with the jet pack. I will call Verizon to find out if I can set it to 2.4 G.
Thank you for your prompt response.....I hope it works.

by Leo

I have an iCRa0bm9n Pro and an iCRb0bo0c AR3 that have both gone offline permanently after the application notified me of a firmware update that I accepted. Neither device has lights blinking and neither device appears to power-on / go through motor setup.

by John

I TOO have had not 1 BUT 2 Failures of these thing! At $150 each, this getting annoying. The answer that I get frm Support (Sonny C) is...oulle have to send it in, Meaning:

YOU have to pay shipping to us (In Japan from US)
YOU have to pay for repair, all because of OUR Failed FW Upgrade....what?

This is rediculous, I Never had to pay for a company's mistakes before. I have been a Network Engineer for over 35 years, It is not my network or my signal, It is a re-occurance issue with not just myself but other as well.. as you can see on this blog Other companies have come up with a way to reformat the FW Via SFTP or some other means to get the FW back on it. nor have I ever had to pay for Shipping to another conry (Usually companies have a rep in the country they are selling in. Nor have I had to pay for the FW repair issue. They should pay the FW side If we pay for the shipping, lets be fair Amaryllo!

2017-11-08 14:01:31****************************************
So your andpswer s, even though it has been riven an$ repeated to me Out fault that he F2 ypgrad3 make th3 product non-functioning, we ar3 goin* to make our customers pay for this issue? It would appear that i# an @ccurat3 stamens on the part of you’re company. I wan5 to make sure as I am gon* to post videos, blogs and forum to let other# know how Amaryllo is handl8ng this

by Al Hagie

I am unable to access the camera when not on the cameras local WiFi network. I keep getting a 1001 error. Is there a firewall port I need to open or should access be automatic?

I think it worked before the last firmware upgrade

2017-11-06 08:37:51****************************************
Yes I use an iphone7 plus my wife uses an iPhone 7 and that works fine. Updated to latest patches
which vpn product do you suggest and who’s going to pay for it?

by Guy Shoebridge


i can't enable 2 way audio infact by browser when i clic on "two tolking man" i receve the message:
"Please select at least one liveview to enable/disable two-way audio".

and from my app Amaryllo i don't have any button for microfone!

The option stting > audio > rwo-way is enabled.

please need a solution

2017-11-12 07:20:07****************************************
But I have only one camera live-view, no many or other camera.
So i just do what you say but i have always the problem.
if you want can test my camera, I can give you the web access for my camera.
I now use firefox or android app.

Tks in advance, i hope to read you shortly

2017-11-13 06:52:21****************************************
ks in advance

i have understund what you say end is correct... i have speaker: off.

But the problem is not solved because my browser (chrome or Firefox both last release) DON'T ASK ME TO ENABLE MICROPHONE.

I have try from my PC and my notebook and for both no ask me to enable microfone and don't display microphone icon on the adress bar.

I have try in Firefox to check permission on tools menu > Page Info > Permissions and change il to "allow" but notthing.

Can you suggest other thinks for how to solve the problem


2017-11-13 08:11:35****************************************
ok, with this tip i have solved. I must click first on the video screen and after the icon for two-way audio. tks for you support. bye


I want to cancel subscription and just have the basic free one.

by Robert Luxem

I can’t reset the camera, I hold the small hole for several seconds but nothing happens

2017-11-04 15:51:16****************************************
model is icam HD

by Gegham

purchased a new icam HD 360, blue light not blinking, can't reset it (even after pressing reset for more then 2 minutes) ,

by hayar

I bought a new Atom and with this one like my previous one, sometimes it goes from a color picture to a black and white , why is this and what can I do ?
I look forward to your response ?
Thank you .

2017-11-02 14:25:35****************************************
Thank you for your response, the night vision was on !

by Jeff

Hi, I want to copy some of the video loop stored on my MicroSD card.
There was no trigger of alarm, but I need to capture video I can view from the APP and download it to a PC so I can edit and email it.
When I insert the MicroSD into any computer they say it is unreadable !
It is fine when back in the iCam and I can see the footage when I watch TIMELINE but I do not want to share my Camera publicly and need to extra the video files.
Please help!

by Dan

da un po di tempo mi da:
an error occurred while accessing the server 100
riesco a comandarla solo via wi-fi
utilizzo iPhone SE / 6

2017-11-01 06:21:34****************************************
ho h3g come operatore mobile, leggendo dei forum ho scoperto che da un po’ di tempo h3g ha dato un IPstatico alla rete bloccando di conseguenza l’utilizzo di apparecchi in remoto.
in w-fi funziona correttamente.
C’è un altro sistema per risolverebbe il problema se non quello di passare ad un altro operatore?

by Mirco Marangon

My camera worked fine until the last firmware update. Now I cannot reach the camera with my iPhone iOS 11 when on cellular coverage (it says "an error occurred while accession the server (100)"). the stage thing is that it works under wifi coverage. I have already double checked and under cellular coverage I have good connectivity as mails, internet and others app do work properly. I have already restarted the camera without any luck.
Thank you
Best regards

2017-11-01 10:55:34****************************************
the camera is in Italy but The telephone I use is a UK iPhone with operator EE 4G. When I travel to Italy the roaming is with TIM and Wind (both 4G). I have the same problem in Italy and UK. it started to happen mid October and it happens 100% of the time when i'm not using wifi. if I use wifi (indoor or outside huse wifi) i can connect to the camera without problems. I don't have android (phones). I've just tried the vpn (vpn client of the iPhone) and I can access the camera (under cellular coverage). Then I've tried again without vpn and it doesn't work. So Just to recap: the connection works when connected to wifi (regardless where the wifi is) and when under cellular coverage whene there is a vpn active. it doesn't work when the app is used with only cellulatr coverage (regadless the operator).

2017-11-03 12:03:14****************************************
Thank you, Best regards

by Marco Borsa

Have you set up a Halloween prank today we've a picture of somebody in our living room and we do not recognise him

by Jason Yates

Camera was working GREAT then stopped working. I can not rest camera. Holding reset button or wps. At a loss here. I have instruction book but it does not help.

2017-11-03 20:13:32****************************************
I think I will just get another unit.

by Paul McBrien

Is possible to acces to the internal storage of the camera Amaryllo Patio? How to do it?

2017-10-30 10:50:30****************************************
Where is the Timeline?

2017-10-30 14:36:27****************************************
I don´t understand. Could you elaborate?

2017-10-31 09:07:27****************************************
On last weekend there was a robbery in our business. Unfortunately, camera stop recording Friday in the morning, although it wasn´t switched out. I mean, last recordings in the cloud I had were from Friday in the morning and the robbery was on Friday night, Saturday or Sunday. Is there any possibility of recovering some recording of those days.

2017-10-31 10:12:05****************************************
1. Did it
2.I checked and there isn´t any recording of those days
3. Yesterday I eliminated the camera from my phone and reinstalled it as it was malfunctioning. Does it mean that posible information in the card is deleted? Now the phone says that 4,4 MB are used from the card. Does it worth to disassemble the camera or I shouldn´t hope to revoer anything?

by Juan Soler


I bought a camera from you, ICamPRO FHD for ~2 years ago and was never able to get it to work when I got it, but now I want to try again to see if it's possible to get it to work.

The problem is that in the Amaryllo App on my iPhone 7 (iOS 11) won't find any online camera. I have tried to reset the camera and It didn't work connecting via QR-code, but it was possible when using "direct wifi-installation", but as soon as it says that configuration complete the camera is offline in the app. I can find the AMID-number in the app but it's only offline.

I am on a Wifi-network configured to 2.4Ghz and have double-checked all the passwords/SSID and everything is correct. I have tried to re-install the app on the phone and also tried twice to reset the camera.

Do you have any idea what's may causing this, and why it won't be online in the app? I've heard so much good about this camera and Amaryllo so I hope we can find a solution. Is it possible that a firmware upgrade can solve this? Is it possible to upgrade firmware via Mac, without need to put the micro-SD in an adapter or something?

Have a nice day!

Kind regards,

2017-10-30 14:00:11****************************************

Now it's finally working. Thank you very much!

by Felix

I upgraded the firmware and when i connect to the camera there's just a blank blue screen. Why would this be happening? Thanks.

by Johnny

Hello, I have bought two patios and both are not operating anymore. Several attempts to go back to factory resetting failed. On power on, the camera is not even doing a camera reset anymore. Only blue led is on. Please advise what to do next.
Kind regards,

by Mike

Immediately cancel my subscription of 3.99$ a month. I noticed that I was paying for this service even though I never explicitely agreed to paying a subscription. I was using the free trial.

I can sue you in my country for this and I will if you do not immediately cancel any future payments and subscriptions. I no longer want anything to do with this company. If I see anymore charge on my credit card I contact my lawyer immediately.

by Gilles

Hi Support
I've already subscribed for Smart Plan - A.I. but now human detect was unavailable again (human detection was gray)
What happen to the camera,How can I fix it?
Thank you.

2017-10-31 11:54:13****************************************
Dear Support
A.I. function was resume but VDO alert was gone again.
Now there're only Snapshot and Text available.
Please advise.

by Kamolphet Fonghem

my firmware gets corrupted during firmware update, how to recover?
The blue patch burns continuously, when restarting nothing happens.
When resetting, nothing happens.
what now?

2017-10-27 10:26:16****************************************
The camera does not work, so what can I do now?

by Mark Fabel

According to my monthly credit card review, you have withdrawn twice every month... I am wondering why?

2017-10-27 05:29:05****************************************
Here is my record of this month:
Same as in last month and earlier... Can you check with it at your side? If you need a copy from Card Company... I can download it and send it to you...

2017-10-29 07:31:52****************************************
According to my October review, I can find the following records:

2017-10-30 07:26:10****************************************
Yes, please cancel it. I will check with device with iSXXXX as well.

by Yasuhiko Yokote

I want to cancel subscription to amaryllo gold cloud and just have the basic free one.

by Yasuhiko Yokote

My camera wont transmit any vídeo anymore. I can hear and move the camera but vídeo feed is not transmitted. Blue light is always blinking.

Best regards

Tiago Reis

by Tiago Reis

Sometime I cannot access my camer live view through 4G LTE
I got this message
“ Recived an error code from the camer ( 15 ) “

by Abdulla


I believe my firmware is corrupt.My device won't start up. Where can I download the firmware? So I can load it on the sd



2017-10-23 02:51:29****************************************
Thank you very much! That fixed it :)

by Blair Halter

How to enable dog/cat/bird detection?
Now they were inactived in menu (gray)

by Kamolphet Fonghem

As you know many systems are affected by the WPA2 KRACK.

Do you have already a new firmware version to avoid that, or your products are not affected?

2017-10-23 09:56:39****************************************
Your answer doesn't make any sense. I'm a telecom expert, and WPA2 KRACK ( is a bug of the WiFi WPA2 technology.

If your products are using WPA2, then we have a big risk.

Similarly if you're using any dnsmask ( which has been discovered recently affecting most of the Linux and related implementations.

Please, let me know urgently.

by Jordi Palet Martinez

Patio camera has worked for a long time.
Very pleased with product.

However, for some time now i do not get a feed.
Have checked today.
When i plug in usb cable the blue light is on constantly.
There is no calibration / movement of camera.
No green light.
Have removed camera from app (android)
Reset button pressed for several times, Yes, pressed for over 20 seconds each time....
Nothing happens.
Blue light does not blink.
Cable in / out => repeat the steps above did not help.

Looks like it is really broken.

Any thoughts / help?

Also: I have optained this Patio camera and two Atom camera's via Kickstarter.
The pledge was not only for the camera's, but if i am correct also for the FREE OF CHARGE license for online storage.
I have not paid attention to it but i just now took a look at my creditcard and it says that i pay usd 9,99 a month.
Monthly payment started february 2016. That makes a total of over usd 200.
Please inform me about this as well. It was never my intention to buy the camera's and pay extra for a license.
For sure i want to stop the license as soon as possible if it is not a free of charge license.

Best regards,

Jan Otterspeer
The Netherlands
+31 6 411 89 551

by Jan OItterspeer

1. My device already broken, I want to STOP my 2 Amaryllo Cloud Account ( which are 99 Per month & 3.99 Per month ), please STOP Charge from my creadit card account
2. Do you also provide Chinese language web site ? I locate in Taiwan and NOT familiar with English

nvoice No.1508396912 (99 Per Month)

by Jack Pan

I upgrade my camera(petite) to the latest version and after it i see dog cat and bired detection but they are not active . how can i active them ?

by Ali Jalali

Please unsubscribe the plan on your cloud services on my cameray robot ICRA0DM6R, email address and remove my credit card info. Thank you to confirm. BR

by Roger BRIERE

hi, night vision does not work as well as before, I'm not sure but I think from the last firmware update. can you halp me ? thank you. Carlo from Italy.

2017-10-19 14:55:37****************************************
Yes, now it's running 4.3.2 , I ever upgrade when it's required.
The problem only occurs when the cam records in night vision.
The immage is not clear as before.
It's as if a fog effect was added.
If you give me an address where i can send some immages maybe you can better understand.
thank you,

2017-10-21 14:54:32****************************************
find the problem ... when the camera looks at the vertical end, the infrared lights are a bit covered by the edge of the camera ...

by Carlo

Can I install the camera upside down or on its side and change the orientation of the video/image?

by Bill Lathrop

Would like to look at camera MJPEG stream using VLC or comparable software. What is the URL to do so?

2017-10-19 10:19:43****************************************
The app says "this option is not available" (in French). My cam is an iSensorHD, is there any update?

2017-10-20 06:25:38****************************************
So can you describe the way camera streams (or send MJPEG) to the outside in order to be able to connect the camera to iSpy or any other grabbing software? I can understand there are proprietary info involved, but this will avoid me a good wireshark session.
I understand the camera is establishing a session with credentials to a web server (yours) then forwarding images to my cell phone when I connect to it. Very classical. Please spare me some time. Thank you

2017-10-20 21:06:08****************************************
Ok then I will discover it myself. Thanks


I use my Synology NAS to store the recordings of the camera under the Folder #recycle, In this folder I now have hundreds of files named .amaryllo.test each with 4KB. What are those files and can I someway stop this?

by Tarek El Nayal

iSensor HD not responding; wifi initially not responding, then stated that the internal storage was corrupt. Deleted off of the app and now cannot reinstall. Both buttons are not responding (wifi or restore buttons). Only the blue light comes on and then it fails...please help. This is the second device that has not worked. I had an iCam that the night vision went out and had much difficulty dealing with support. I have 5 cameras total and would like to get this fixed...

by Dustin

My camera will not go into installation mode or conduct its self test upon powering up for the first time. I have tried the reset button on the bottom of the unit. I tried another power cord, but nothing works.

2017-10-17 03:41:10****************************************
I followed the steps to reload the firmware, but was unsuccessful. The camera will not initialize and give me any indication that it has taken the firmware. Are there any further troubleshooting techniques?



2017-10-17 05:09:55****************************************
When I extract the zip file into the sd cards directory, do I just want the one folder or so I move the file and folder out of the main folder, so it’s just the two items?

2017-10-18 15:49:11****************************************
I finally got it to work! When unzipping the files onto the SD card, you have to take them out of the main folder so there is one file and one folder.

by Bill Murray

hello, my camera stucked after FW upgrade. Can you help me with the new one? DropBox link doesn't work

by arturas

My iCamPro is starting to go offline frequently ?
I've checked my WIFI signal and it's strong, do you have any suggestions ?
I look forward too your response ?
Thank you !

2017-10-16 03:44:43****************************************
Thank you so much for your reply !
What are the AC requirements in order too replace it ?
I do think that's the problem now as the power light is off and I have checked the electrical outlet !
Kind Regards,

2017-10-16 15:11:59****************************************
I've tried everything without any luck ?
The camera doesn't beep after pressing the reset button,the blue light is showing power and stays solid blue !
Would there be another solution ?
I look forward to your response !
Thank you,

by Jeff

Since two days I got no connection on the iPhone app with my iSensor HD Patio (iSSa0as4z). I got the message: "Camera not on-line". I use IOS latest version 11.0.3 en Amaryllo app latest version 13-10-2017. Restart camera and iPhone does not help. The blue en green LED burn constantly, so it seems everything is OK. On the iPhone Amaryllo app however, the Live view does not work (not on-line message). I can get acces to notifications, but this are old notifications. What to do to restore Live View connection with wifi?

by B.L.J. Gaster

I had a firmware update fail and the location you cite in help gives a 404 error so now how do I recover.

by James Davis

You seem to have introduced advertising for your products using the camera ALERT mechanism. I find this annoying and it detracts from the 'security' function my cameras were originally and installed to perform. Is there a way of switching OFF these so-called NEWS alerts ?? I did a search already but found nothing.

2017-10-16 08:23:21****************************************
I think it is bad news that you use camera alerts as an advertising mechanism and suggest that would-be camera purchasers bear that in mind. Most other apps have an opt-out for such messages and so I urge Amaryllo to provide such an option ASAP please!

by Pearson

Please cancel my cloud membership. Thanks

by Jim Rasmussen

Recently when using my cameras in live view ( I have found the images have frozen with no indication that this has happened. I have been using the system from within my house (everything on one LAN) to monitor a young (and destructive) dog from my study. This freezing means that while I view a sleeping dog on one camera she can actually be in the second room getting up to mischief.

Do you have any hints or is my system dying or hacked? I believe all software is up to date (v4.3.2).

Many thanks

Mike Wort

2017-10-13 16:07:15****************************************
Thanks. I'll try using Firefox for a while. I seem to remember changing to Chrome some time back because Firefox (or possibly Kaspersky) had some compatibility problems.

by Mike Wort

The last two units I recently ordered thru amazon did the same thing: After about a week of working, they rotated their heads clockwise all the way and then shut down— all the lights went out. resetting, etc didn't help.
Any ideas?

2017-10-13 16:36:48****************************************
OH! Stupid me! I forgot that these were set....

by bob

firmware update link on the support website does not work

by kurt

Updated to firmware 4.2.1 as requested by the iPhone app (IOS 11). Upgrade worked well but I cannot bring the device online after it. I can reboot the camera from the iPhone, both camera lights are ON (green & blue) ; the wifi part seems to be in order (ie a reboot moves the camera and reboots). I rebooted router as well but to no avail, camera remains Offline and not working.

2017-10-12 03:58:32****************************************
Thank you , I followed steps A & B and the unit is monitoring again.
Firmware still shows as 4.2.1 and latest as 4.2.1 but I am not worried as the camera is operating as expected , oddly enough the home screen is different (ie a snapshot of last view) and the green light is not on. Also has an AMID start amp which was not there before.

by Mario Recuero


After the update (11-10-2017) the upload to Google drive does not work anymore. The alert with photo works fine, but the folder on my google drive stays empty..
How can I solve this?

Kind regards,

B.L.J. Gaster

2017-10-12 15:56:03****************************************
How can I upload a screenshot to make it clear? => iSSa0as4z => Owner aCloud0004 Amaryllo -

by B.L.J. Gaster

Hello. I'm unable to get into the settings of my camera with the app.
-Accessing the live video works fine
-Accessing Settings from the bottom menu results in a (-1001) error on my iCam.
-Accessing Settings from my iSensor Camera works
-Since the video works for the iCam and Settings for the iSensor camera work, I don't think it is phone/internet/router related.

How do I fix the iCam so that I can access the Settings?


2017-10-11 14:40:48****************************************
I saw another post that recommended removing the SSD card. I removed the SSD card and that seems to have fixed the issue :)

by Shannon Riley

I have an increasingly deteriorating experience on using the iCamPRO, it takes me like for more than 5 minutes and usually need more than 3 attempts to login to the camera now. I have already updated the cam firmware and I am using both android and ios versions. I urge you to improve the quality of your software otherwise it is very difficult to use.

2017-10-13 02:52:16****************************************
I have excellent internet connection with my service provider offering a stable and 1GB exclusive bandwidth connection speed at my home. The receiving end also have a stable 4G connection or office WIFI. Usually, the connection is stopped at the loading stage or very slow, and sometimes show connection cannot be established. I do not always go to the setup page so I am not sure about the connection speed about it.

2017-10-13 06:35:47****************************************
Yes, the 1GB bandwidth I mentioned is about uploading speed. If you insist, I can show you the test speed later today. But I am certain that this is the best internet connection services in my country and there is no other better internet connection service that the cam user can find.

2017-10-16 06:17:26****************************************
The usage experience iin the past few days was indeed better. Let me tell you again when I encouner problems. Thanks.

by Ng

Recently last week or two weeks live view over the Internet does not work?
Locally on WiFi fine, camera firmware recently updated ?
Can you tell me what this error means and how I can fix it please ?

2017-10-10 08:11:59****************************************
Error message:
An Error occurred whilst accessing the server (100).

2017-10-11 07:18:50****************************************
Thanks for replying.
Camera and apps: 4.3.2. And 1.6
I am in the uk using virgin, I have voice and data 4G ticked, but connected at 3G.
Previously for years no problem.
I rebooted the camera and the router.
Locally using wifi the phone can connect to the camera, however when I am away from home, using the Internet to connect I get the error.
Any other suggestions ?
Anything I should look for specifically on the router etc ?

2017-10-11 07:34:35****************************************
Thanks again for the prompt reply.
Luckily I also have my iPad with me in work, yes I just connected with the office wifi and it works!
Anything else to try ?

2017-10-11 07:46:50****************************************
Sorry will reply on here now.
Tonight I once again reboot the router and the camera, although the fact it works over wifi indicates some other issue I suspect.
Any other suggestions or ideas please shout.


2017-10-11 07:48:11****************************************
Regarding point 2 I only have one sim....and do not want to share with other people

2017-10-11 08:11:12****************************************
No good, I can try my wife’s virgin phone tonight, but they are both virgin

2017-10-11 13:19:37****************************************
I just had a thought.
On my iPhone I have a VPN connection, so I connected to the USA and then I could connect to the camera over the Internet.

So it's something to do with uk Internet .? Or uk prefix networks.....

Comments please ?

2017-10-11 14:14:45****************************************
So I can access the camera from home on wifi.
Away from home, it will not work over the Internet when I use UK Internet.(3G) etc.

However, if I use a VPN connection on my phone and trick it into thinking I am in the USA Iit works ! And that is over the Internet 3G.

2017-10-12 09:41:42****************************************
Yes VPN via the USA for example then good.
Virgin sim mobile currently still not working.

Well VPN workaround might work, would be nice to get to the bottom of it though please

2017-10-12 15:56:12****************************************
Any chance of an update or potential fix date please ?

Kind regards

2017-10-13 05:34:48****************************************
Right, I think I have found what it is, but you will have to tell me what the most secure settings should be please.

You recently introduced NVR(RTSP) on a camera update.

Port Forwarding.
On my(peoples) routers I believe for this to work you have enable on your Router port forwarding(RSTP port(default 554)).

So on my router I have the following settings and I would like to know what I should set these to make it work and also keep it secure.

Local IP 192.168.0.X ?
Local start port x?
Local end port x?
External start port x?
External end port x?

Protocol ?
Enabled X?

I think once you tell me these, job done!

2017-10-13 05:37:57****************************************
Odd still how vpn works, but I think this looks promising......(famous last words)

2017-10-13 13:32:24****************************************
Are you able to provide default router port configuration ?


2017-10-16 07:57:27****************************************
Ah ok, in that case I will not use RTSP.
I have checked and my iPhone 6 I have it set to 4G although I am sure my package is 3G.
Either way it has for years all worked until recent updates.

2017-10-16 08:25:48****************************************
Thanks for replying.
No, no other phones or environments to test with, surely your test teams should have these?

Thanks keith

2017-11-26 08:13:40****************************************
Good morning
Sorry for the delay in replying, a private matter had taken up some of my time.

Can I please ask:

Previously all fine and everything worked.

A few weeks ago I assume an update you made or change altered things, have you now had chance to investigate and resolve please ?


2017-11-26 08:14:51****************************************
Also I do not have an android phone.

My iPhone 6 and my network is 3G.

Previously all fine for years....

2017-11-27 05:23:23****************************************
Good morning
Sorry I did not realise you were working on a fix.
I will check the version numbers later.

I could download a previous version, but do you anticipate that it should be fixed potentially in the next 2-4 weeks ?

Later I will download, sooner or that time frame approx I will wait?


2017-11-27 06:12:15****************************************

Firmware 4.3.2

App version

Can I please ask(approx) when do you think the fix would be out ?

Also what are the IPA steps to follow if I did want to revert back(I have an iPhone 6) .


2017-11-27 08:27:06****************************************
Yes same error message!

When approximately do you think you will be able to fix it?
If you are talking days and weeks, I will just wait.
If you are talking months then I might download.

2017-11-27 09:55:36****************************************
Ok thank you

2017-12-18 10:57:31****************************************
Apple just released an update on the iPhones and it fixed the issue.

I can now access camera without having to use VPN.


2017-12-20 08:51:18****************************************
I know annoying, but at least we know.

Thanks, keep up the good work and wishing you a merry Xmas and prosperous new year

by Keith

Updated to FW 4.3.2 about 1 week today Alert notifications not working
try to reboot and reconnect doesn't work but when change setting to text alert it's working fine (video, snapshot not working).
How to fix this problem

2017-10-11 07:33:06****************************************
Thanks for reply
Now Alert notification working well
Thank you

by TKTouch

week ago system work great until last Sunday. I never got any alert from the system anymore
here's the configuration:
When an event detected: Notify me every event detected.
Alert zones
Status Inactive
On screen display ON
Blockout Areas
Please recommend how to fix it
thank you in advance

by Kamolphet Fonghem

Dear Amaryilo,
My camera won't reset, I push the reset button for a few seconds but nothing happens, no bleep, no flashing blue light, nothing, is there another way it can be reset....



by Mark

after recent firmware update(i think) I seem to be getting this error when ever I try to access the camera remotely away from home "Error occurred whilst accessing the server (100)".

Locally over wifi it works as normal.

2017-10-08 16:16:44****************************************
So locally connecting via the wifi(on my phone) its as normal...........I go to work and try to connect over the internet...Error!

I have not changed any settings!

2017-10-09 04:39:11****************************************
Has anyone experienced similar problems and if so how did you resolve them ?

by keith

здравствуйте у меня такая причина в уведомлениях не отоброжает фото и видео можете объяснить почему

2017-10-09 16:44:40****************************************
ну а как это сделать? и когда вы мне поможете?

by Александр


I have 3 Patio cams, is it possible to put all of them on one Platinum Plan account ?


by Paulo

I have updated the firmware now my camera does not turn on

by Derrel Johnson

I would like my recordings to upload to my NAS, the directions I've found do not match the current app menus. Can you help?

by Greg

i have iCam HD connected to my iphone. how can i connect to this same camera another phone and work using both phones on same camera?
thank you

by fouad

After firmware update recently, keep getting error an error occurred whilst accessing server (100) and said it couldn't read SD card yesterday or day before.............

by keith

I have my camera installed and working ok, but I don' t have the 24 hours videos in Google Drive. I just have some hours, for example, from 13:36, and then 19h. I mean, I don' t have all day recorded.
What can I do?
Thank you very much

2017-10-19 17:14:15****************************************
Hi, Thank you for your answer.
I reduced the upload resolution as you suggested and I have enough space in Google Drive, because I already pay for a bigger size.
I have noticed that it only record the time between 13 and 15 pm. It's not enough for me, I need at least 12 hours since 12am. Please, I will appreciate a solution for this. I bought this camera because of 24h recording.

Thank you very much in advanced

by Silvia

I want to unsubscribe the Free 7-day unlimited FHD cloud storage trial upgrade. And please remove my credit card information. Thank you.
Receipt: 1498877350, Subscription Date: 07/01/2017, AMID: iSSb0ab8f

by Joel Chen

I switch on my iBabyHD, the blue light is ok and fixed, but it doesn't rotate for calibration, and the doesn't work. If I open the app the "decive is offline". I tried to change cable, change location, reset the WiFi AP, but nothing changed. 3 times it doesn't work, 1 times it works. How can I fix it?

2017-10-03 19:30:53****************************************
Hi, thanks for the prompt reply. I tried the 2nd procesure, but unfortunately it didn't work.
I put the microsd, but the blue led is always fixed. What can I do as a next step?

by Andrea Servili


I was wondering where I can get the MSDS for the following product:

Amaryllo ACC1308A1NLUS iCam HD World First Skype HD Wireless IP Camera (Red/White/Blue)

Thank you.

by Quyen

Please unsubscribe the Silver plan on your cloud services referred to invoice 1504086079 and remove my credit card info.
Thank you

by hani

I have a silver cloud storage plan and want to change my cloud storage plan to free

by hani

My device will not restart just the blue on , and status is offline.

2017-10-02 07:01:37****************************************
And other device and WiFi working fine.

2017-10-02 07:13:24****************************************
The camera is still stuck with the blue light on despite doing a hard reset and deleting the app

by M Barrett

I have a constant blue light but it won't calibrate on power up or reset, I fear it has had its day, can anyone help? Thanks.

by marc

I see that in the latest firmware you have human & vehicle detection and some additional capabilities coming in the future. I wasn't able to locate setup instruction to make sure I setup the camera correctly in order to use those new settings. Thank you in advance for the help and looking forward to see the other AI functionality in the future that your team are working on.

by Richard

buonasera ho un problema con la telecamera non mi legge piu il codice QR code scan . ho fatto aggiornamento riesco a fare tutti i passaggi quando metto il codice QR davanti la cam emette anche il bip ma poi non va avanti .
come devo fare?
tutto questo mi e accaduto quando Amaryllo mi ha chiesto di aggiornare con la nuova versione

by ruben

the blue LED does not blink

by Anabel

I've two of those cameras, I've, from time to time the same problem. The SD card becomes damaged.
It happened again yesterday after doing an upgrade to the latest firmware.
I don't think is due to the firmware upgrade, as said, happened already several times. The SD cards can't be formatted anymore, they keep the data, but is like if there is a "no-writable" option that has been turned on while using it.
How can I recover the memory cards (it happened with the original ones, then with several brands including Samsung EVO).
How can I avoid this happening again?

2017-09-29 07:29:51****************************************
Tried the SD format already several times:

[ERROR] Invalid end of sector signature: 0xD06C
[ERROR] fat_check_validate_boot_sector returned error: 22 (Invalid argument)
[ERROR] Initializing cached values failed: 22 (Invalid argument)
[ERROR] Generated invalid volume. fat_volume_create returned: 22 (Invalid argument)

I use Mac, and I don't have PC, but should be the same.

Yes, I use the APP SD format option, but I can still can read the contents with the MAC. After the problem, the camera doesn't detect the SD card anymore.

2017-10-10 13:32:18****************************************
No, the SD is never removed.

Not using the cloud. My config is recording only on movement detection and there is not too much movement (average 2-3 times per day). I use only transfering to my own local NAS with is using SMB, on event detection.

Resolution is set to maximum 1080p.

I don't think it happens because the number of R/Ws. How I can check that? There is any counter in the camera?

Any chance, instead of using the SD, to transfer immediately to the NAS on movement detection ? I think I tried that, but was not able to do it ...

2017-10-11 08:42:54****************************************
This is terrible, because if you mandatory need to use the flash card even if you have always an online NAS, then it is stupidly wasting RW cycles on the SD!

by Jordi Palet Martinez

The firmware was corrupt during upgrade. The dropbox link isn't available, so I can't restore it... I've tried with available in dopbox but nothing append. What can I do ? Thx

by Alex

I would like to have the API for my Fibaro Home Automation system.

Thx A.Vos .
Fibaro and Amaryllo user

by A.Vos

When I go home not services to play a video on my iphone it says Pkease use Google drive app to pla.
This s happens it I select amaryllo or google cloud
I've had it turned of for a long time. I when I turned it on it asked me to upgrade which I did
How do I fix this? I can't find any refference to this message.

2017-09-27 17:21:59****************************************
I have installed the google drive app. I can view the videos from July on it but the videos from today 9/27/2017 do not show up on it. This date video file only shows up on the amaryllo cloud in the amaryllo >services on the app. It doesn't make sense that amaryllo cloud videos would use the google drive or app. I'm curious to find out why my July videos are on it. Is this a new function?

2017-09-27 18:44:23****************************************
I've found today's files on the google drive. You have to look under recent files instead of 'my drive'.
Is this where my files are going to be from now on and I will not be able to view them thru the amaryllo app anymore? If so why? Also, does the google drive delete old videos when it's full or is this something that has to be done manually?
Please direct me to proper documentation for this.

Thanks, Bruce

by Bruce

For some weeks now I can't access my camera.
I am trying to click "Retrieve Access from installed device" on the page "What Amaryllo product are you installing?"
But that only opens my iphone camera!
The blue LED is on, stable.
What can I do?

2017-10-17 09:18:38****************************************
It seems like the camera doesn't respond to reset. There is blue steady light whatever I do...


by Stefan Nyman

Hello Dear.
I have 1pc camera iCamHd with serial number 1121E05142600151, and i need its firmware upgrade bin file.
Because your link are closed.
Please check link and answer or send bin to my mail.

2017-09-27 05:42:01****************************************
Excuse me can i upgrade iCamHd with programmer ?

by Maksim

I got a firmware update, and after that the camera is not working. Just the blue light is solid the whole time and nothing happened after that. I tried to reset it but never helped. I tried to download the firmware from your site but the link is not working either. I also tried to delete the app from my iPhone and installed again, and it's hang up when it scan the picture ID. I bought this camera from Amazon one month ago, and I really need it now, so what should I do?

by Sam Salem

firmware upgrade today issues are:
1. settings menu is changed.
2. cannot select smb drive as storage saved recordings
3. message unsupported file type on menu
4. cannot get to menu part for firmware level data

how to fix please advise

2017-09-29 07:00:41****************************************
bootup message internal storage error

meni google account says in red unsupported filesystem

settings tab has red triangle exclaimation mark on it

2017-09-29 07:08:11****************************************
truncated menu no way to reset internal memory

cannot view app version number

2017-10-01 13:58:39****************************************
Ok thanks did re-install process before i started i could connect to the camera and view live only.
re-installed iphone app
after camera wifi re-install exactly same can view live the camera but thats all.

This issue started when the firmware was update....
can I roll back? if not when is the next firmware avialable how will i implement it?

2017-10-01 14:01:01****************************************
re install of iphone app and wifi ok exactly same view live camera only

as this issue started due to firmware update.. how will i implement the next update? with no menu?

by john hennessy

I upgraded to firmware 4.3.2 today and my alert notifications are no longer working. Need help please.

2017-09-26 05:54:39****************************************
I replied back to your email with screenshots. I have noticed that my notifications work only when I am on Text alert mode.

by Ahmed Soliman

I have a problem when upgrade the firmware of my camera model icamPRO FHD.
The camera have a solid blue light all time.
The link " " does not work.
What can i do?

by María

My iCam Pro FHD has started making a horrible noise every time it senses motion and pans to follow it. I can't give you the AMID number because the camera is at my vacation home several hundred miles away. The noise sounds like a maxhine gun or a woodpecker...rat-a-tat-tat. Maybe a bearing has gone out? If you cant diagnose the problem without the AMID number can you at least give me instructions for turning it off remotely until I can get up there?

2017-09-25 02:10:57****************************************
The camera is only about a year old. Where can I send it for repair?

2017-11-12 19:12:51****************************************
Hello: I have now retrieved the camera from my vacation home. The AMID number is iCRa0dl4g. Please send instructions for sending it in for repairs. Please also suspend my monitoring services until it is fixed and back in service.
Thank you,
Marilyn Smith

2017-11-13 18:53:24****************************************
What is an estimate of the repair cost?

by Marilyn Smith

Please cancel my cloud service


Hello. Where can I download the latest firmware? The link to Dropbox does not work.

by Alexander

I love your product's and have been pleased about them for a long time. Now I can't watch my alarm video's In the app. Instead I have no other choice but being forced to use the google drive app as storage. And still not all me pictures and videos aren't there. It worked so much better, when you only just your app to all things.
I have also lost may platin purpel subscription (service) ikon in your app. And ALL my footage.
Because if I want to see myself old pictures and videos it says. There's been an error trying to get access at attempting
to accesering promise from Google .
And instead of my Platin purpel service simpol it's gold instead?
Can you tell me what's happening please

by Daniel

Dear amaryllo team,

Can you please cancel my subscription.

Thank you,
Alexandre Wyer

by Alexandre Wyer

Why is only 10 viewers allowed in the setting? Shouldn't it allow unlimited viewers?

by Jiannan Che

thank you to unsubscribe my plan and go back to free plan.
Thank you to confirm,
Best regards,
Maeva Doom

by Maeva Doom

How can i Fix the camera IP, because when i restart the camer for any resone it is taking new IP address from the DHCP from local Router

2017-09-19 03:17:25****************************************
I solve it.
Live view didn't work at the begging because I had to enable port farwarding feature in my internet router.
This feature means that I have to specify up address so I opened the full port enable for this camera but it is taking dynamic ip from DHCP.
So I need to make sure that the camera have fix IP address once camera up changed so I have to redefine and assigne ports again to the new IP address .

by Abdulla ALMarzooqi

I would like to go from Gold to free plan. Thanks

by Peter Kaiser

My camera lost the wifi connection. I tried to reinstall but it does not read the code. When I turn it on the light is blue but then it just goes off. It does not flash. The app says it is offline. What should I do?

by Joan Rowe

Hello. I would like to get a replacement camera mount for my iCamPro FHD. That is ths clear pivoting mount. Mine is damaged.
Thank you;
Helmut Krueger

2017-09-14 15:30:20****************************************
Yes, i really need the mount. Shipping would be to...
Helmut Krueger
139 Drake Road
Pleasant Valley, New York

2017-09-15 08:27:26****************************************
Yes, I am interested. Please provide a pay-link.
Thank you;

by Helmut Krueger

Forget passcode

2017-09-12 23:17:14****************************************
My atom hd camera i.d is iCRa0bz0f

by Robert L. Ang

How do I add a reviewer?

by James Richardson Jr

I just bought a ibabi hd. When I connected the device to power the blue light came up (solid). I waited very long but it didnt start calibrateing. So i read about that and found out that maybe it has already been connected and that i have to reset it. But i could press on the reset button for 5 or 10 or even longer but there was no beep Sound.

by Mathieu Friedli

I am considering installing 4 of these cameras and definitely want cloud storage and ability to retrieve video in case of theft. How many cameras can I connect to a Gold account? To a Platinum account?

by Brooks


I'm trying to remove this camera from a public channel I created as a test. How can I remove a camera from a public channel?

by gpi

How do I turn off the bright Lights on the front of my Atom camera? It's disturbing when watching TV.
Thank you.

by James

My camera is connected but it will not come online. All the buttons are grayed out in the application and the camera has no lights on at all. Not sure if this is a power issue or whats going on! I have tried to reset the camera but that didn't work either and I am not hearing any peeping. Sometimes the blue light turns on and the camera starts rotating but then it stops and the light goes off! I need your help please, I have not see anything but problems since I purshased this camera and I do regret it :(((

2017-09-06 13:39:16****************************************
I tried to manually re-build the firmware but that did not work. I need to know what warranty do I have with this camera. I purchased it on April 4th 2016, I need this issue fixed asap please. Something is wrong with this camera.

by Ahmed Soliman

I would like to cancel my subscription. I no longer have your product (returned) and I'm still getting billed $3.99 every month for cloud service that I can't use and obviously no longer need. Please advise.

by Jason Sunkel

Canera is on but can't view in phone

2017-09-04 13:20:15****************************************
Both lights are still, reset did not help. White motion light comes on when triggered, but nothing can be seen in phone

by Ed Hauldren

wow! I'm having a horrible time with this product. It was working just fine. but then last week I can no longer see any of the videos because "Error: unable to download video from google drive" great How the hell do I fix this??? I have a gold account but Amaryllo won't let me see the video.

now I can't do anything, every button I press says "error device offline" but it doesn't tell you how to put it online. I can't find any documentation that states how to put it online or why it went offline in the first place.

How do I get your equipment working???

2017-09-07 01:36:31****************************************
Thank you

by jeremy orme

For the last few weeks it is not possible to playback my videos. I have a Silver account. The notifications work but not the storage.
Please advise.

by Peter Hoofd

My patio cam does not respond to any efforts anymore;
- resetting as per your procedure does not work,
- adding it to another WLAN does not work,
- it does no longer take / transmit pictures,
- the blue light is always on once powered (there is only a blue light and no green light on my cam),
- no beeps,
- no calibration movements,
Fyi, I got this cam as a result of supporting a crowdfunding campaign some two years ago; how can I get it fixed?
Ernst Derrer

2017-09-04 13:16:02****************************************
Thank you for your support.
I did try a different power supply but without any noticeable change (no beep / no reset). Since the cable/plug is glued to the unit it cannot be changed without destroying the unit.
Question about economics of repair vs. replacement: what functionally equivalent product do you have available and what are price / T&C's to ship to Switzerland (or buy in Switzerland)?
Thanks & best regards,
Ernst Derrer

2017-09-05 18:17:12****************************************
OK - Thanks!

by Ernst Derrer

for live view ... I need the port range in order to add it to my router firewall.
and if there is anything else i should enable kindly help.
because live view is not working from 4G/3G

2017-09-01 15:25:54****************************************
Please confirm above ports.
No guessing.

2017-09-18 19:25:09****************************************
How can I fix the fcamera up address, currently when I restart the camera it is taking new IP address from the ISP local router

by Abdulla ALMarzooqi

I can'r get notifications from this camera. Also if I take a snapshot it is not available in the notifications list. The memory card is reported to be ok but it's showing as no space used and no space available.

One of my other iCam Pros reports that the memory card is the wrong format but when I format the card it still is reported as being incorrect.

by Stuart

Hello, I've got to iSensor HD. I changes my Internet provider. So I wanted to reset my two cameras but it is impossible to reset them as your recommandations. No beep appear. Thank you for your reply.


2017-09-03 15:23:59****************************************
Hello and thank you for answering me. I tried again on the two cameras in question that I own by following your recommendations. Nothing works. When I turn on the camera, the blue led remains on and frozen. I stayed more than a minute with the reset button pressed but nothing happens.

2017-09-03 15:29:13****************************************
hello and thank you for answering me. I tried again on the two cameras in question that I own by following your recommendations. Nothing works. When I turn on the camera, the blue led remains on and frozen. I stayed more than a minute with the reset button pressed but nothing happens.
For your information, these problems have occurred as a result of the update of the cameras that you see. Since then, they have never restarted and worked


Googledrive uploads no longer working. Googledrive gives this error:

error: disallowed_useragent

please help resolve this issue

2017-09-07 18:06:47****************************************
Hi, my isensor suddenly would not connect to my phone app. And now will not connect to internet. I have tried to reset and to follow same set up as last time and it will time out. Three long beeps.

Please help. This is frustrating, especially as I was considering purchasing more security hardware....

by calen

Dear Support,
i try to connect the isensor with the wifi, via QR Code Scann and WPS.
QR Code Scan: tripple long beep ( it´s documented as not able to connect), blue light ist blinking
WPS: green light is stable on and blue is blinking. doesn´t get any contact via the APP neither see the ISensor at the List of connected IPs on my Router.

What is the way to get connected the ISensor with my wifi?
Information: Wifi, 2,4 and 5 Ghz, tried out other network wifi, doesn´t get any better result.

2017-09-02 05:31:31****************************************
Hi Guys,

also vielleicht schreibe ich in deutsch damit ich mich besser ausdrücken kann.
Ich bin der Anleitung gefolgt. Per QR Methode kommen jedesmal die drei langen peep Töne und das blaue Licht blinkt danach. Mit der WPS Methode ist das Ergebnis: es peept einmal, grünes Licht leuchtet, auf der APP keine Reaktion. Im Router das Gerät nicht zu finden ( sollte ja dann unter verbundenen Geräten aufgelistet sein). Möchte ich in der App dann, nur um es probiert zu haben, "ein neues Gerät hinzufügen" sagt mir die APP "FEHLER. falscher QR-Code". Die INSTAR Kamera ist deutlich einfacher zu installieren, wobei ich die QR Methode echt gut finde. Aber ich brauche eine Lösung für eine Installation. Jungs, ihr habt eine so gute Kamera - aber da hackt es etwas. Kommt, das geht bestimmt mit einer Lösung. Liebe Grüße aus Köln, Jérôme

2017-09-02 05:32:40****************************************
btw. ich bin natürlich im selben WLAN.


I want to use live view on my computer in addition to the one I use on my ipad. I was given a password a while back but now it says no longer good. And, does it matter Chrome? Firefox?


I would really appreciate any help you can provide please. I have an iCam HD (serial #1150A05150410013).
For almost a year it wouldn't read the QR code, and now with an iPad Pro it appears to read the code and gives the message:
QR Code Invalid
When it is plugged in, the blue light stays solid and never blinks. I have tried factory reset on the back; nothing changed other than now it (appears to) read the QR Code and says it’s invalid.
Thank you for any help you can provide.

by Catherine Callender

Hello, I couldn't connect to live view with the amaryllo app all day. It would load to 100% and then shows reconnecting but never works. It can't see anything but black.
Tried to make snapshot, but doesn't work as well.
What should I do?

by Nico

Hello, lately I cannot connect to the cam via ur software when I am outside (not in home wifi). It constantly shows me error code 100. (cannot access to server). Even I am just outside of my door! If I connect to my wifi, I can view the cam again! Why is that happened? And what can I do?

by Nico

The plastic mounting bracket broke when I moved. Is there a way I can purchase a replacement?

2017-08-28 14:09:53****************************************
Yes, please let me know how much.

by Wayne Cochrane

Can I buy you 4 brackets for my cameras? What is the price for a delivery in France please?
Thank a lot.

2017-08-28 09:16:39****************************************
I'm interested. How does the purchase go?

by Benjamin

Hi team,

Would you pls de-activate my silver plan. I don't need it any more


by Steven kan

I can't install my new iCamPRO FHD. The blue light is solid and it's impossible to reset the camera to factory default settings. Whatever I do the blue light is solid and no other light is on. Any ideas what to do?

by A. Laxén

Lately I sometimes can see there are 2 admins watching my cam. One is me, I don't know who is the second one. Obviously there is intruders as i am the only admin for the camera! What can I do and is it possible to set password?

by Nikky

The intruder alarm no longer sounds after a firmware upgrade a little while back. It beeps for 2 seconds and stops

2017-08-22 11:29:47****************************************
I do not see any option for intruder alarm audio

2017-08-23 12:07:09****************************************
When I first purchased it there was a loud intruder alarm. They need to bring this back. Thank you

by Charles baxter

I love your camera. I just cant fucure out how to disable the LED ring of lights. We have it mounted above the TV so it can see the entire house, and thats awesome! But it turns on the LED ring for light when we are watching movies... how di i turn them off?

by David Evans

what is my camera password? how to access on

thank you

2017-08-21 14:27:49****************************************
Thank you very much.... great support!

by Mohammad

I have 2 icam FHD's which have dropped out of its wifi and when I tried reinstalling in all 3 methods. WPS method, QR method and detect camera method all connect briefly but still show off line on the amaryllo app.
I have trawled through your forum and it seems that this is a recurring problem.
Your assisstance would be appreciated.

Kind Regards
Wendel Barrs


Similar question to Q1637 but this is happening to BOTH of my iCamPro FHD cameras i.e. they fill the SD Card then stop recording/uploading security events to my Google account. They are different SD card makes so don't think it's down to faulty manufacturing and I cannot replace them anyway as they are remote from me. Can you re-check the camera app to see whether there is a fault there please?

2017-08-18 11:16:30****************************************
To clarify the situation I have already re-formatted both 32gb SD cards in the two cameras affected using the app and on one of them I've already received an event alert snapshot and a video was downloaded to my Google account correctly which proves the manual reformat fixed the problem.
My main point of concern now therefore is, why does the camera software not overwrite or re-format the SD card 'automatically' before it becomes too full like it's supposed to ??

2017-08-21 05:59:15****************************************
Thanks for the reply. I shall check out the SD card formats when I return to where the cameras are located in a few months time. One thing I am curious about is approx 3gb of data is being written to each SD card every day even though I receive no event notifications. Any idea why this would happen as I have adjusted schedule to avoid false alarms and 'thought' I was only recording when motion events were detected ??

2017-08-21 09:16:54****************************************
Sorry but I cannot find the 'timeline option' you mention in my mobile live view app so can you point me in the right direction please? I think if I switch all options on the cameras I shall be inundated with false alarms which drive me crazy so I'm running on bare minimum right now. What else do you suggest I do to isolate the problem?

2017-08-21 15:48:55****************************************
Just received some video from one of the cameras (both false alarms) for the 20th & 21st so I presume you fixed something your end for them to come through. I understand the SD card has got to be inserted for recordings to be made but why does the app record to the SD card when there has been no event to trigger it?
For example I re-formatted the SD cards on the two cameras on the 18/8/17 and received no event notifications yet 10gb has been written to one camera and the other has 12gb written already. Would welcome your explanation.

2017-08-22 05:08:28****************************************
Thanks for the explanation that the SD card gets used for buffering mainly. Can you advise me how I can determine if the app is overwriting files correctly or not? It's just both cards get to about 98% full and alerts seem to stop sending notifications thereafter. As I'm using them for security purposes it is really important that I get to the bottom of this.

2017-08-22 12:10:39****************************************
Daft as it may seem I have never used Timeline function before and hadn't noticed it even so thanks for pointing me in the right direction. It started recording soon after I reformatted cameras last on 18/8/17 10:00 so will now have to wait until the SD card becomes full and see if the start time shifts forward indicating the camera is overwriting previous days as expected or not. I'll update this thread with the results. Cheers ;)

2017-08-29 12:17:09****************************************
The two SD cards have now filled up to near 100% and using the Timeline feature I have been able to confirm that the start date changes each day which means the old recordings are being over-written correctly. The cloud Google drive is receiving files when an event occurs which so far have been false alarms (thankfully as I don't really want to see a burglar eye to eye). Thanks very much for helping me prove everything is OK but have you any idea why a camera periodically spins from home position counter clockwise to furthest point and back again? I've turned audio and other sensors off so just using motion only as trigger but recorded video shows no motion ??

2017-09-01 12:50:35****************************************
Thanks for the suggestions. Some feedback on them as follows :-
1. Had turned off rear PIR already so that shouldn't be causing camera spin. I am using the lamp holder camera power supply supplied by you so should be OK. Switched on power and on/offline notifications and there were two events of on/off but these did not trigger camera footage but did get audio alerts (at 02:00 in the am :( ). Turned off event notification but subsequently got another audio alert so in the end turned power and on/offline notifications to stop getting all alerts. Has anyone else reported this fault?

2017-09-04 11:23:40****************************************
Thanks for the advice but your first point about motion tracking having a 'usage life' what exactly do you mean by that? I am relying on motion tracking to work on a 24 x 7x 365 basis and if that fails my whole security plan goes out the window :/

by Trevor Pearson

The Amarillo app gives an error message when I want to play a recorded file on my Google Drive.

I press "Opslag" => I choose the folder => Message: "FOUT, Video informatie van Google drive halen mislukt".

However, when i navigate on my laptop to my Google drive and go to the iSSa0as4z folder, I can play the files without a problem. So there is something wrong between te connector between te APP and my Google drive. Can you fix this? Amarillo has access to the folder.

by B.L.J. Gaster

I'm using the new ATOM AR3S for a week now. And on 13/08 I notice a blurred image while recording. Seems like fog exist between inner and outer lens? I have screenshots and videos of this issue.

by Denny Knijff

I had Amaryllo iCam PLUS Home Security camera installed for 1 week when I left on holidays. The system asked me to do an update which I did during the installation. When I looked from my smartphone at the camera, I did work once. After it was offline. Now being home again, I tried to reconnect with the QR code and it give me an error sound instead off the confirmation beep. I did a reset on the device, removed the app from my iPhone, and went through the installation again but it still does not connect, neather with the QR as not with the WSP button … What can be wrong ?
Thx & Rgds

2017-08-20 12:07:23****************************************
30 sec beep => ok
Autoratation => ok
Blue light blinking => ok
Scan qr code ok !
All ok :-)

by De Wachter

Dear Amaryllo,
Can I connect amaryllo to:
1. NAS which have SMB/CIFS protocol? last time I try to connect with Sysnology, a famous NAS brand and have SMB/CIFS protocol but don't know how, could you advise me more document to do ?
2. VMS software which have ONVIF/RTSP/HTTP/HTTPS protocol? (take Valerus from Vicon for example)
thank and regards
Peter Pham

by Peter Pham

I can not reinstall my Patio HD. I followed the instructions, but no QR code is generated.. I do not have a photo of an old QR code. What to do now, in order to get it back on line again?

by Gaster

Model: iCamPRO FHD
AMID: iCRa0dn6p
Firmware version: 4.2.1
App version: Amaryllo iOS 1.5.8
iOS version: 10.3.3
iOS device model: iPhone9,4

The Amaryllo application (APP in iPhone) cannot send the alert notification via smartphone. Could you please help to fix this problem.

I try to remove and new install both application in iPhone and iCamPRO. But, the problem still occurred.

PS: In previously, The Amaryllo application and iCamPRO FHD can normal operating without any problems. It can be sent the activity alert via smartphone very well.

Best Regards,

by Theerasak Patcharoen

I would like to discontinue my silver subscription and just have the basic version.

by Robert Karpel

Dear support,

I have two iBaby cams on firmware 4.2.1 and since a couple of hours/days(?) both fail to send notifications to either my mobile app and my wife's (both are version 1.5.4.r10903 on Android). The notifications do show up in the notifications list, but alerts are not pushed to the app (either on wifi or on 4g). Although as I'm typing this, I'm starting to receive notifications from over 20 minutes ago (not the delay we're used to). Is this a known issue?

Thanks in advance for your response.

Kind regards,


by Gert van der Lee

Hej I have 4 cameras , usually i receive notifications on my iPhone , but for the last couple off days it stop sending notifications.
In the iPhone app in notifications there are the pictures , but no visual notification on iPhone .
Please can you help me?
I can send the other Amids,


2017-08-15 06:43:57****************************************
Yes thats correct.
I m using the settings you suggest all time haven't change a thing.
Here are the screenshots: and

2017-08-16 07:43:17****************************************
Hi , today I have received a notification so far, but there is a delay off 20-30 minutes between the even and the iPhone notification.

2017-08-16 08:30:40****************************************
2 av four cameras have face recognition on ,Have turn off .
Face detection on in all four cameras.

2017-08-17 06:30:58****************************************
Yesterday in the end of the day I received same notifications will check closer today and repport back.

2017-08-17 13:45:21****************************************
Yesterday evening it worked got same notifications, but today is not working. There are pictures in the amarillo app but no text notifications.

2017-08-18 14:46:12****************************************
Have been monitoring today 29-30 minutes delay, hopefully will get as before.

2017-08-28 11:20:31****************************************
The last days it have work perfect.
Thank you guys.
Just so you know :)

by Jose

i have installed the device successfully once in my living room, and when i moved it to my bedroom, it will not work!!
when i plug it on the green and blue light are both on continuously(with no flashes) but the amaryllo app say it is not online. i have tried to restart the device and tried to reconnect to the wifi, but the device did not response to either commands. nothing happened when i pushed the refresh button 5 seconds. same thing happened to the wifi button.

by pei

Dear Sir,
I am writing to request that you cancel my annual auto-subscription effective immediately.
At this time, I am no longer using this product.
Please confirm cancellation via email.


Jordan C. Seidel

by Jordan C. Seidel

When i want to watch the recording on google drive with the amaryllo app the app gives a message "no uploaded videos". All three camera's produce this message. The video's are available on google drive. Please help.

by Mike de Vos

The cam is either showing error in attempt of slow loading or reconnecting after glimpse of the view in a seconde frequently. The other 3 cam I have are working fine.

by John Yueh

I want to downgrade my plan to Basic plan . Could you downgrade my plan? Thank you.

by Tomoaki Ino

please cancel cloud services my last receipt # was 1487159267

by daniel gonzalez

I would like to cancel my subscription. Who do I contact to cancel my subscription?

by Jim Irrgang


This AMARYLLO stopped working. It will not power on. I am from APPLE and won this item. It has not been one year since this has been used. Please assist to send for service repair. Thanks


2017-08-11 05:47:58****************************************
Hi Team ,

I tried this procedure. It stayed on for a while then powered off again. It heats up and refuses to power on again.
Do you have a replacement procedure wherein we send the spoiled item for replacement to new one ?

Thanks and regards,

by Martin Delgado

I want to stop the amarillo cloud subscription. How do I do this?

by Duebendorfer

on the phone app I have a few users if one is viewing the other get a message it is used by xxxx how can I set it up so both users can view via the app and the same time. I have 7 cameras its fine with all except two
And Also Koova

by Shipi

I Atom connected to Amazon Alexa?

by Vincent Mah

need help installing. keep getting message "I can't connect to the network"

tried problem solving -- can't even seem to reset to factory settings....

I've already tried to install so would like to speak with someone in person

Thank you. Carolyn Munro

by carolyn munro

I own an icam 360 and the factory reset did not work. I held said button for more than a minute with no beep. Whats my next step?

2017-08-03 21:51:34****************************************
Sorry! This did not work at all. Is there another plan of action?

2017-08-04 09:57:16****************************************
Where do I send it so I can get a replacement. It's brand new and was a gift.

2017-08-04 19:40:54****************************************
S/N : 1150A05144910026 I'm not sure where it was bought. I asked and she said "online" she can't remember who the seller was.

by Brian

Camera was setup the first time and it worked for a few minutes after that an update came through and after 45 min of waiting for it to finish the camera never came back online. Tried to factory default it and it wont do anything. I get a blue light solid and thats about it.

by Robert Diaz

Some times Amaryllo Cloud Plan on ios app appears inactive when should be always on Silver, recording stops due to no access to Amaryllo Clod

2017-08-02 09:49:21****************************************
All previous conditions are all checked, connection to Amaryllo Cloud is unstable. I don´t find Storage section on IOS, under Recording section there is an option Upload mode, is this what you mean? Should be continuos or by event?
How can I access to recordings in Amaryllo Cloud?

2017-08-02 11:51:48****************************************
Hi, I accessed to Service but all the videos that appear to be are on Google Drive, none on Amaryllo Cloud and they aren't available, I get allways an error (information couldn't be obtained from Google Drive), I have two cameras and I have the same problem with both, I'm changing to event recording to see what happens

by Francisco Lorenzo

Can't add the camera to Amaryllo Live, incorrect ID or Passcode message

2017-08-01 15:53:37****************************************
I used the camera ID and the password you sent me by email
Francisco Lorenzo

by Francisco Lorenzo

Hi, I have iCamPRO FHD suddenly it stop working, I tried to restart it but, when I push the button I did not hear any sound. the blue light is ON but is not blinking or rotation.
Thank You

2017-08-01 06:15:42****************************************
All steps did not work:
0-1) I face the same issue (there is no beep sound, and the CAM does not
do the motor calibration automatically after 45 seconds) if I reboot the Wifi or do the hard-reset.
2) I can not remove a CAM from the APP because I delete the APP and install it Again because the APP always gave me this error message: The device is offline.
3) re-set and re-installation does not work I used deferent SD cards.
Thank You

2017-08-01 07:30:44****************************************
Yes I tried the external SD, the front blue light keeps on.

2017-08-01 16:20:36****************************************
Thank you for wonderful services it is my fault to buy this Brand.

by Gus Yacin

please cancel subscription

by jake

I want to use this Amryllo or the other model I have (Patio) to share image with another device I have (Gogogate gate controller) but I would need a functionality called Snapshot URL..
Is this supported by Amaryllo? How would I obtain the URL, the user and password required to do this?

Thanks in advance

by jorge

My camera lost internet connection and I went to reset my router, when I did that I tried to connect the camera but it didn't do anything. I then tried to reset the camera, but the blue light just stays on and nothing happens. I did like written in the instructions, push the little button where the two arrows are. But nothing happened. Any suggestions?

by Morty

I'm trying to add another phone to look at the ATOM, I downloaded App but it only opens to "Which product are you installed " and not "add..." so I can't add. What can I do?

2017-07-30 17:22:31****************************************
ATOM keeps sounding when there's motion, even on me. If o turn Motion detection off, would camera move/follow without alarming?

How can I add iPhone to administer or watch ATOM as well? When I load Amaryllo App on new phone, it only shows "which cam will be registering"

Can I watch 2 cam in 1 phone as well?

2017-07-30 23:21:16****************************************
I wish someone can just come help me set up. It's not as easy as your VDO. Or a direct help line from App

by Chiranuj

I can't find my recorded video in amaryllo cloud ! I already upgraded to silver plan , but still AMARYLLO CLOUD PLAN is ( inactive ) !
* google account already inserted

online payment response:
order number : 1501354050
transaction no : 1100001358

2017-07-31 11:13:10****************************************
Still amaryllo cloud plan is (inactive)
I can't chose upload storage ( amaryllo could) its not showing,
The showing are:
Google drive, counties or event
Smb/cifs server, counties or event

2017-08-01 06:37:05****************************************
An email has been sent with attachment photo screen shots of setting inserted

2017-08-02 07:22:54****************************************
No , it's always showing ( google drive) , but sometimes it's showing amaryllo cloud and when I refresh the page immediately it's back to (google drive)

Please l need to solving this problem because iam traveling next Sunday and the camera should be working properly.

2017-08-02 09:00:50****************************************
Also when i press on "services" > "amaryllo could" and trying to view a video, an error message giving "field to get video information from google drive "

2017-08-02 09:58:38****************************************
The files which are uploaded to google drive , are not Organized,some of them are in "recently" and some of them are "in shared with me" and some of them are in "my drive"
i can't find my video easily !! Also if I found the file which one am searching for , it's not played and an error giving + video still in process !!
So please it's really urgent request to fix all of that because am leaving my home and needing all options working properly as the camera made for, and I bought it for . Thanks

2017-08-03 05:10:12****************************************
Still can't playing video from amaryllo cloud , and already purchased for silver plan/month since 29-July-17
" failed to get information from google drive "

2017-08-03 06:03:46****************************************
Yes iam using IOS device
Email snapshot sent by email

by fahad

Hi, I have had lots of connection issues with this device (device not connecting to server, impossibility to use the camera with the app, etc.). I have now tried to reset it, and unfortunately it won't find any wifi network, so I can't install it anymore. Also it won't create its own wifi signal when trying to install it using this method. It looks like the wifi chip is not working anymore.
I purchased this item, along with 3 others, as an early Kickstater backer. Is there any warranty for this product? Is there a solution to this problem? Thank you very much. Best regards, Matt

by Matt Ruelland

Please cancel my cloud membership. Thanks

by Dalen Pluskett

My camera does not record videos to Google Drive. The SD card status is good. The status of Recording is Recoding .
Please advise.

by Catherine

Why "Admin called and Admin left " appeared on Live Viewing?
How to stop that?
How to restore the screen to full screen on Live Viewing?

by Catherine

Hi I want to discontinue the 7 day Silver Plan trial and be downgrade to the Basic Plan My AMID is iCMa0do3y and my Invoice # 15005125685
Gabriel Albrand

by Gabriel

no response and no calibration when powered, only blue light keep solid. tried , rest , tried keep everthing from manual but still no respose of cam

2017-07-25 14:19:49****************************************
I Did try rest button in bottom of cam and would hold for 7sec as instruction says but no bip sound or anything else happening after, even if I disconnect from power and connect again ,blue light is on again but Nothig else happening after ,.
Cam is about a year old .

2017-07-26 06:32:36****************************************
Thanks for response but problem started when I had to hard reset my IHonr and after reinstall app as. App didnt recognize Cam anymore !
And since then Cam doesn't work !

2017-07-26 14:20:40****************************************
If cam is less then year old since I bough it would Amaryllo replace it ?

2017-07-26 14:49:33****************************************
If not replace it can I get better price on new one as this one now is just about year old?

2017-07-27 03:42:31****************************************
Thanks a lot , I will look for some new model from some other brand as this one I got this One last year in May so just over an year lasting :(

by Bobo

Please unsubscribe my Amaryllo Cloud subscription, 5.99/month. Receipt 1446284968, Subscription date 10/31/2015.
My Patio device is no longer functioning. Thanks.

by Gerick Bryann Pasana

New, no response and no calibration when powered, only blue light keep solid. Cannot find it in the wifi network 2.4GHz nbg
No response after pressed the reset button.

by Sean Fung

My camera does not send notification alert.

by Catherine Lee

My device does not keep the set home position. I have set it many times and it has never really worked since it was received. The problem is always on the vertical axis, it either changes to full up or full down. The horizontal planes seems to work fine and does not change in that direction when going back to the home position. Please advise how I can fix this as I have the same issue with my Atom AR2 also.

2017-07-27 03:09:43****************************************
1 Home area set
2 Camera returns to home position when tested a few times
3 After a day or so the camera still returns to the horozontal home position set but it does not return to the vertical home position set. The camera returns to a new home position that is sometimes up or down from the set home position. It still returns to the same horizontal position.

When in live view I tap and hold my finger on the screen for 3 seconds as you mention above but the camera does not move or try to calibrate. Please explain in a bit more detail what I can do to provide more trouble shooting information to you.

by David Grant

Please assist. We have just installed our new AR3 model, however the camera does not rotate 360* after testing for motion and voice. It's only pointing straight and stays in the position in which it was installed. We we moved 90* from the original line of view but camera does not follow, or turn, even after we increased the level of noise only a few feet away. Unfortunately, your website does not provide detailed installation, mounting and verifying details.
Thank you.
Stanley Chrusciel

by Stanley Chrusciel

The AMID is iCMa0ax1p. My cell phone died and I can't figure out how to synch the new phone with the security device.

2017-07-20 13:34:45****************************************
I was able to connect but now the device can't connect to the Wifi network though they are all up and running.

2017-07-22 13:37:47****************************************
The camera connected but now all it says is "I cannot connect to the Wifi network."

by Stephen Sottile

I am not able to synchronize my camera with my android phone it is as if it did not see my router what to do? I have done all the steps and it no longer wants to synchronize!

by philippe jobin

I made a firmware update remotly when the iphone app suggested it

When incame back from holliday the camera blue light is on bit no way to connect to it
I tried the reset button but the blue light is still burning, nonflashy no beep

I turned power of but no change for the last 12h
I downloaded latedt firmware on a sd card, restarted bit no reaction
What should i do

2017-07-19 14:07:51****************************************
Hello no change

Blue light remains on wuen connecter to power
Changed sd card nothing

I even tried with the charger of snother camera sinve i have 4 any hard reset solution?

by Bruno

I use silver plan of Amaryllo Cloud and want to cancel it.
Because I do not understand a way of the cancellation of a contract, please tell me.

by yukihiro nomura

Live show the camera is connected but there is no picture

by Kevin Kennedy

I have 4 cameras around my home, and I'd like to be able to turn all on / off at once, rather than having to manually turn each on when I leave home and return home.

Will it possible in future to 'group' cameras together and turn on / off by selecting the group?

by Barry

One of my camera's is not working, in the app it gives me a device if off line error. The light is constant blue instead of green and I can't find a way to fix it in the app. Do I need to reinstall it and if so how do I do that?

Gerard Verweij
cell +16174166089

2017-07-31 21:10:37****************************************
This still doesn't work. There is no green light and I don't know how to fix the wifi connection with this particular camera (my other similar camera works) since the app doesn't let me make any edits. Secondy, there is no beep when I reset this camera and thirdly the installation steps are not helpful either because the app does not let me delete or change anything to this camera and it doesn't let me add camera's. How do I fix this?

by Gerard Verweij

Dear Support team,
my isensor HD Patio stopped working approx. 3 weeks ago. Only today i could unmount it from wall. I try to reset it, but did not work. Before i tried to restart and unplug and plug it in again. This also did not work. I made video to state my procedure. I can send it to you. Please help. I have a total of 5 of your cams. Thanks in advance for your kind help. Best regards, Marco

2017-07-17 06:36:44****************************************
I have already done the reset, It does not work, The installation also do not work, because the Cam does not reboot completely. I unplug it and when plug it in again only blue light mode. No turning around of the Cam so I cannot access installation mode. No green light mode. The Cam is since end of 2015 in use. Please new suggestions / help. Regards, Marco

2017-07-17 09:40:04****************************************
Ok, then please let me know which costs you apply and how will be the procedure.

2017-07-17 09:41:41****************************************
According to the AMID i sent you, please check if maybe you can apply part of the warranty. Thank you very much.

by Marco Randazzo

I have previously installed this camera (iSensorHD) at my home. I would now like to relocate it to me vacation home. ( I still have my patio camera at home and it working fine with the ap.) Can I re-install this camera (iSensorHD) at the new location with new wifi address and use the same ap as the patio camera? I have re-set it to factory settings and tried to install it but it doesn't seem to connect to the wifi here. Do I need a separate copy of the ap for this camera? Thank you

by Laurel Speich

I bought a koova install and later My wifi password is changed. I wanna again install. I don't know how to reset my cam. Pls help me

by Tuncer

Device does not seem to detect as much motion as it has in past. Firmware is 4.2.1 also not sure if this matters but amaryllo cloud plan in settings shows inactive but upgrade plan still shows silver. Please advise. Thanks

2017-07-17 10:00:21****************************************
It seens ut is back on silver but device does not seem to detect as much motion
Please advise

2017-07-17 10:52:37****************************************
Hard to fo on phone. Is ther no way to send log file?

2017-07-18 09:04:07****************************************
Should be silver ibelieve. 9.99 a month. ?

by George clements

My business was robbed between 11.20pm and 12.45pm 7/12/17. I cannot access the still shots from my either my computer or my new phone. How do i get those stills/footage? The authorities are requesting those. If you need to contact me you may call 415-579-8664

Thank you.

2017-07-14 16:26:39****************************************
Good Morning!
No, i did not power off the camera since the robbery just in case they came back. I will pull it down and get the Micro SD card out of it right now though.

Thanks a ton!

by Joshua Goens

How can I send back the faulty product for replacement?
Amaryllo iCam HD 360 Wireless IP camera White
Faulty Description : powers on but can not connect with PC, no view from camera

by Andy Li

I would like to add more than one phone or ipad; however, it does not seem like the QR code method is not working for all but, the initial iphone I configured it with. How can I add more than one device to view the output of the camera?

by Ryuichi Kawai

I have tried everything to connect nothing works. I tried live help it said I needed Firefox or Chrome. I downloaded both I still got the same message. Do you have phone support? If not how do I return this? I have an iPad Air and Iphone 6S. There is no router password it is open.

by Charles Morecraft

Sorry, i forget my account and password, but my camera is paired, can you help me?

2017-07-11 01:59:18****************************************
Thank you for your reply.first,I saw this cam light is blue,no blue light blinking, so this camera is paired,right?
I opened the app is the opening is to install the camera, but if my camera is paired, how can i do? Can also help me remove the match let me re-paired?

2017-07-11 03:19:20****************************************
Thank you for your help.
But I still have a problem.Can I use this camera together with other people? (Use other mobile phones)
If I buy the program, the program bound to this camera?

2017-07-11 07:04:11****************************************
I would like to ask, when I purchase the program will send an invoice to my e-mail?
Can you Editorial it?

by Lan

I leave the shop and the camera is working. It is still working and giving alerts when I get home. When I return to store in the morning I open the app and it has returned to installation mode. I then have to get the camera down reset it and reinstall from start. I also installed another camera but only one seems to connect at any one time?This is very frustrating, is there a solution?

by steve courto

When trying to view a recording on the Amaryllo cloud storageI can see the videos listed but when I click on one to download or view it a message appears that says: ‘Failed to get video information from google drive’. I have it setup to go to your servers not google. Please help.

2017-07-10 22:05:51****************************************
How do we access the stored videos on your server?

by Steven Moser

Where do I find the correct App to download for my IPad?

2017-07-10 00:20:13****************************************
Is there more then one app.

by Charles Morecraft

Hi the patio does not calibrate. I tried resetting to factory but nothing happens.
I only get the solid blue light
Thank you,

by Riadh

Please cancel my gold subscription plan and do not charge any further fees in July 2017 and going forward. Thank you.

by Howard Kwan

My isensor suddenly offline and remain solid blue light since then. I've tried to press the reset button for over 10 seconds several times but the isensor remain no response.

2017-07-06 10:52:22****************************************
Thank you for your reply.
1. iSensor HD Patio used for around 18 months. It was equipped in my kitchen (in-door).
2. Yes no response no matter how you press the reset button, even I plug out the cable to power off and on again.
3. Correct.

2017-07-07 11:09:44****************************************
Please arrange for RMA, thank you.

2017-07-13 13:21:23****************************************
I've receive no reply from your RMA team. Please assist. Thank you.

by Jeremy Chu

Hi - how do i cancel my 7 day cloud recording trial? Only interested in the free 24h storage but can't find how to cancel the free (auto renewing) trial. Thanks!

by Jan Ruys

I' m just asking for the wireless option. How can I use the camera without plugging it?
Thank you very much in advanced

2017-07-05 09:24:49****************************************
Hi again,
thank you for the response.
I mean. I have wireless running ok by wifi. But, I mean, do I need to plug the camera into the electricity for recording? If I unplug the power goes off.
Thanks a lot

by Silvia

I'm having trouble accessing my camera through your app on my iPad. It's working fine on my iPhone. The camera is on my home wifi network, but your app on my iPad keeps wanting me to install first. Ones I did iPhone set up, wouldn't that cover it?
Hope you can help.
Thank you,

by Mark Johnson

Camera does not move when powered on. Flashing blue and green lights.
Tried new SD card with Firmware from your box files, Tried reset buttons no change

2017-07-06 01:28:23****************************************
The camera does not move at all when turning on power, it does not perform the hardware calibration.
Please advise

2017-07-12 00:26:50****************************************
I have followed the instruction 2 times with different SD cards
Reformatted the cards, loaded the software t the root dir
Plugged in power cord.
Solid Blue light come on and stays on
There is no camera movement
After 5 minutes waiting there is not any blue/green blinking lights.
I need to now have a RMA
please advise if this covered under warranty ?
iCamPRO Deluxe
S/N 5152D05161326036
Stephen Bedford
6258 Bono Ct
Dublin OH 43016

2017-07-13 12:11:31****************************************
That is pretty sad
You have lost one customer
And I will make sure I leave appropriate reviews about the poor performance and reliability of your device
It is unacceptable to pay the amount you charge for the device for it to only last 15 months
Good luck with your future sales I will do my very best to educate your buyers

by Stephen Bedford

i cannot use the same passcode, how to get new passcode

by Ahmad

Why are all categories empty for the Koova camera?

by Wong Ling Tseng

I have 4 iCamPro FHP cameras, only 1 have constant WiFi disconnection, but it is the nearest to the WiFi router. I tried everything, factory reset, etc. This camera have with platinum plan too.
When i try to access via Firefox or iPhone, iCRa0br8j is the only camera with this issue. Most part of the day is disconected, sometimes for 3-5 hours.
Help please. Thank you.

2017-07-07 12:25:19****************************************
Still waiting for a solution from your side, I think this unit has hardware issues with wifi, is the nearest to the router, the one with less use and the only one (of four units) with recurrent connection issues.

2017-07-30 21:41:59****************************************
Thank you, I tried exactly what you suggested without any improvement on 8j.
I forget to mention in previous message, that green light is permanently green, but most part of the day I can't access to the camera via Firefox or iPhone, showing only error message and even the video upload to Google Drive via Amaryllo cloud is erratic and sometimes a day later. Waiting for your comments.

2017-07-31 13:21:05****************************************
Thank you,
I did that before (adding a second wifi network from another router) but nothing changed or improved.
For your reference, most of my hardware are connected to cable (rj45), rather than wifi, only hardware that don't have rj45 conection is conected to wifi.

If you still need it, I can move 8j to another environment and another router and wifi network. By the way, is it possible to change the amaryllo cloud platinum plan from 8j to iCRa0da8w? Because after resetting 8j yesterday, it's not connecting to amaryllo's platinum plan, it says error every time I try to connect it. It's very frustating try to use 8j, the other three run perfectly.
8j was the only one from the four cameras that was not installed until this year, end of April, otherwise I would have detected the issue before. Hope you can help me with a solution soon. Thank you.

by Rodolfo Stoltzmann

Good Day,

I got the Ibabi HD as a present and unfortunate its not working. Blue led is solid as well as tried to reset it a couple of times without success and yes I am using the original power charger cord.

MAC: 44334C22BD7A.

I look forward to your reply at your convenience.

Thanks in advance,


by Christopher Axiaq

I submitted a request yesterday actually, but found the information I was after under Installation/Reinstallation (not in Sharing Control - which was empty).
Anyway, have 2 new questions actually:
a) Concerning the new iCamPro (also referred to as the ATOM). How can I switch off the 6 LED lights that come when it detects motion/sound under dim light conditions (such as in one's lounge in the evening).
b) I moved my other iCamPRO from the lounge to the garage, but now I find it has no IR night vision, was fine before I moved it and night vision is indeed enabled.

2017-06-29 09:30:36****************************************
As stated, night vision is enabled

by Vaughan Bonnell

Hello my dear ,
I have inquiry
in the network of my House (WiFi) I can view the living view through cell phone but if I went outside the scope of (WiFi )working with the camera is not hold live view of the network regular a cellular
It rich to 40% and stopped to that amount

2017-06-29 08:47:01****************************************
Hello dear
My network is Oman mobile
Thank you

2017-06-30 20:04:37****************************************
Hello dear

2017-07-05 05:56:12****************************************
i didn't understand

by Zahir Al Rumidhi

The device was working smoothly. However, I changed my phone then I reset the device and installed it on my new phone but the only problem is that the device shows as offline on the application.

The green and blue lights are working not blinking and the WiFi is lte working just fine and I checked the firewall on the router, everything seems to be fine except Its offline on my phone.

2017-06-30 17:21:28****************************************
I have tried these solutions. Is there a way to factory reset as in restore the original firmware. Or firmware downgrade?
I have tried all the available solutions.

2017-07-03 21:38:31****************************************
I know how to reset and I've done it several times. I can access the camera settings, the problem is with viewing a live feed on my mobile application. It gives me an error message (device is offline)!! I need a solution to the problem please.

by Infinity

Let year I bought an ATOM and all was fine, including sharing access to my wife. Now I just bought another ATOM but have forgetting how to share access, which ironically I can't find anywhere.

Can you please advise.

by Vaughan Bonnell

I have had this camera for a week now with nothing but trouble!! It took 3 days of trying to get it to read barcode. It has worked once, then it went offline, new firmware came and after camera goes online (after 2 days of getting it to connect to Wi-fi, didnt work but finally got it connected via wps but screen is still black. I have tried EVERYTHING = Resetting it, removing and installing apps from 2 diffrent devices, removing and inserting sd card, run with and without admin mode, disabled all sensors, tried taking snapshots (doesnt take snapshots). When trying to stream I get a notification that "Guests limit reached" as soon as I start the stream (screen is black then app freezes). Its 200% unable to read barcodes, wont take snapshot or start livestream/record. If this camera doesnt work in 2days I want my money back + cancel my silver subscribtion please as I feel this is a scam. I will contact credit card company shortly

2017-06-26 13:26:04****************************************
Green light is on, blue light is on (non of them blinking) when streaming blue light blinks. Cant setup up via barcode as it refuses to read it (tried for a week, sensor seems broken)

2017-06-26 19:21:00****************************************
Cant connect to live stream via browser, says wrong pass or id. Live stream from app on phone and tablet still just shows resolution and black screen, freezes up after a while so i have to close app. Phone and tablet got newest firmware and is of newer date. I have tried every possible setting, with and without sd card (which ive formated 5+ times now even though its brand new) no videos/snaps are taken, when trying to take snapshot from Apps first menu it says "saved, check alerts later" but nothing shows up. Snapshot from the black screen live stream results in nothing, it doesnt take a pic and freezes and blue led starts blinking till I close app and leave live stream, then it goes back to solid blue. Green allways on solid except when it restarts. Help would be apreciated fast as ive never been so frustrated with a piece of equipment before. Black screen started after the firmware update a week ago

2017-06-27 19:17:51****************************************
An answer would be lovely but no need now, its gone to camera. It would be nice of you to atleast cancel my (2) subscriptions, as there is no way to do so on the webpage. Was looking forward to using your product but that was the biggest waste of time and money ive had in years. Not gonna make negative reviews as I might have been unlucky, but atleast fix ur webpage or respond to ppl

by Brian

Can we remote over this camera from different IP address, I mean from other location?

2017-06-26 15:42:34****************************************
What does it have to do with add new wifi? . My question is can I remote my camera from other country since I living in USA, like Australia or....

by Ricky

Suddenly, my iSensor HD (Patio) stopped working. It's blue light comes on when the AC-adapter is plugged in to the wall, but other than that it does nothing, so no motor-calibration etc. The camera is also no longer connected to the wifi- network (according to the app). Trying to do a hard reset (pushing the pin under the cap) does nothing. This is quite a disappointment for a device that has been operating just 18 months! It's installed snuggly under our carport, tucked away in the corner on the side of our house, so harsh weather can't be the cause? (also, it's summer...).
Is there a way to get it working again, or can it be replaced under warranty?

Kind regards and really hoping for a fast reply,


by Youri Derks

Hi. I take out sd card, because it was faulty and format it. After camera can't start, just blue light is on. Try to reset but it's not working. Any idea what I did wrong?

2017-06-26 10:30:50****************************************
Address where I have to send for repair?


I would like to cancel my current subscription and switch to basic plan

by M. Bayu Indra Putra